Goodson Honda North

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Goodson Honda North:
I should have know better than to try and buy a car from Goodson because a week earlier they sold my friends a "new" car and when they went to pick the car up Goodson told them that they had let the pilots for the air show in Galveston drive it and it would be back on Wednesday with around 200 miles on it. But even after this I gave the the benefit of the doubt. I am a recent grad with no real credit history and I don't have a co-signer and I am a first time buyer. I called them before I even went in because I didn't want to waste my time. I told them my credit score and the lack of my credit history and no co-signer and the sales man Mike Carver told me he could help me for sure. So I went down there and test drove a civic and CR-V. When pricing time came he came back with a really high price for the CR-V. I told him about a special they were having on the CR-V that I had seen on their web-site and the he magically remembered it and went and adjusted the price. Once we had settled on a price I told him I needed to think about it over-night. He told me to take the CR-V I wanted home to drive for the next day. I told him this was not necessary but he insisted. I agreed to take it home for the night and bring it back the next day. He then brought in a piece of paper that he said I needed to sign so that I would be covered under their insurance in case anything happened. I directly asked him if this had anything to do with buying a car and he said NO. I took the car home and the next day came back to sign the lease. I traded in my car and gave them my down payment and signed all of the leasing agreements and drove off in my new car. Then 5 days later I get a phone call from Neil the finance guy saying that I needed to bring the car back because I hadn't gotten financed. I said no I said all of the paperwork and you told me I was good to go. You need to fix this. He said he would try and would call me back. A week later when I hadn't heard from them I assumed that everything had been figured out. However, then next day, almost 2 weeks after I had signed all of the paper work, I got a call from Neil saying I needed to bring the car back and I was being charged $20 a day and $.20 a mile every mile over 20 a day I drove. I didn't understand how legally they could do this. So I went to the dealership where they showed me the "insurance" paper I signed the night I took the car to test drive. In that document it had a blanket statement that said they could take the car back for numerous reasons, one being no financing. So while legally they can take my care back it is crappy way to do business and horrible costumer service. Because I also found out that they knew the day I took the car home to test drive that I had been declined. So when I brought it back they thought I would magically be able to get a co-signer. Needless to say Goodson Honda is a horrible un-trustworthy, corrupt, dishonest, manipulative company. Buy a car from ANYWHERE but here.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Goodson Honda North:
I was here last week to purchase a used Honda, I don't know what the hell was wrong with this people, I have to go through one of the worst experience, I liked the car and was willing to negotiate but those people they are very rude and harsh, they should have told me that they are not interested in my offer,they don't do that instead they will literally try to drag you to accept their offer, its not convincing, their behavior will definitely hurt ones feelings, I don't know the name of their boss (African American) I forgot, specially he is so rude that I have to get out of the place in between the conversation, you can imagine how harsh it would be if someone has to leave the place while in conversation.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda North:
I will NEVER buy a car from this place. for two years, we've been taking our 2005 Honda in for service at Goodson Honda North; we're in the market for getting a new/used car; NOT FROM THIS PLACE! LOSERS! AHAH
this moron sales guy WOULD NOT negotiate; thats part of your job.
he couldnt lower a 2007 Accord coupe below 24,000; im sorry that car isnt worth that; its 18K at best;I blue booked it and it was covered in imperfections! are you kidding me? Im not that desperate! ahahha... I'll just wait. ahahaha! GOOD JOB GOODSON; not only will i not buy a car from you; I'll never service my existing car with your idiots EVER again. LOST A CUSTOMER......

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Reason for Visit: Service

I recommend this dealer: No

My Review of Goodson Honda North:
Got my oil changed and car inspected. They "failed" my honda odyssey on the inspection because of a small crack to the side on tail lamp on tail gate- in no way affected any tail light/brake light etc- the crack has been there for 3 years and NEVER failed an inspection before. Wanted me to pay $166 dollars to replace the light - I believe they were trying to take advantage of me- they thought I was a stupid woman who would just pay them since that was the only reason they wouldn't pass the inspection. Now my car is in the state system has having failed for safety because Goodson Honda wanted to take advantage of the situation. Another state inspection station said they wouldn't have failed the inspection for that little crack but now that Goodson Honda put my car in the system I can never get passed with having it cracked. I've checked around and at salvage yards the lamp piece is $35 dollars and one the internet it's new cost is $58. Goodson Honda North tries to rip you off in any way they can. I will never do business there again and will tell everyone I know what they do.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda North:
Would not purchase another car from this dealership. It was expected that I would have to negotiate the price, but sitting there for a couple of extra hours because they lost the keys to my trade was unexpected. It's been almost a month, the new payment is becoming due on the car that I purchased and I've called the finance manager that I worked with 3 times, left messages and he does not answer or call back. My trade has not been paid off, I am accruing late payment fees for their mistake and I cannot get an answer even where it is in the process. I like my new car, but I wish I had purchased it from a dealership with better customer service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda North:
Will never purchase another car from them. They were friendly at the sale, but afterwards has been a nightmare. Our trade is still titled in our name and we have received several toll violations. Were told in Nov. that they would take care of it. As of Feb. it has not been done. We had to take care of it ourselves after receiving a notice from a lawyer. Left messages with various people at GH North. Calls are not returned in timely manner, if at all. Financed loan through them as well with San Antonio Credit Union. Had issus with this approx 3 weeks after the sale saying our deductible was too high. Goodson has just lost a loyal Honda customer.

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