Goodson Honda North

Reason for Visit: Service

I recommend this dealer: No

My Review of Goodson Honda North:
Got my oil changed and car inspected. They "failed" my honda odyssey on the inspection because of a small crack to the side on tail lamp on tail gate- in no way affected any tail light/brake light etc- the crack has been there for 3 years and NEVER failed an inspection before. Wanted me to pay $166 dollars to replace the light - I believe they were trying to take advantage of me- they thought I was a stupid woman who would just pay them since that was the only reason they wouldn't pass the inspection. Now my car is in the state system has having failed for safety because Goodson Honda wanted to take advantage of the situation. Another state inspection station said they wouldn't have failed the inspection for that little crack but now that Goodson Honda put my car in the system I can never get passed with having it cracked. I've checked around and at salvage yards the lamp piece is $35 dollars and one the internet it's new cost is $58. Goodson Honda North tries to rip you off in any way they can. I will never do business there again and will tell everyone I know what they do.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda North:
Would not purchase another car from this dealership. It was expected that I would have to negotiate the price, but sitting there for a couple of extra hours because they lost the keys to my trade was unexpected. It's been almost a month, the new payment is becoming due on the car that I purchased and I've called the finance manager that I worked with 3 times, left messages and he does not answer or call back. My trade has not been paid off, I am accruing late payment fees for their mistake and I cannot get an answer even where it is in the process. I like my new car, but I wish I had purchased it from a dealership with better customer service.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda North:
Will never purchase another car from them. They were friendly at the sale, but afterwards has been a nightmare. Our trade is still titled in our name and we have received several toll violations. Were told in Nov. that they would take care of it. As of Feb. it has not been done. We had to take care of it ourselves after receiving a notice from a lawyer. Left messages with various people at GH North. Calls are not returned in timely manner, if at all. Financed loan through them as well with San Antonio Credit Union. Had issus with this approx 3 weeks after the sale saying our deductible was too high. Goodson has just lost a loyal Honda customer.

Was this review helpful to you? Yes | No