Goodson Honda West

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Goodson Honda West:
I was here last week to purchase a used Honda, I don't know what the hell was wrong with this people, I have to go through one of the worst experience, I liked the car and was willing to negotiate but those people they are very rude and harsh, they should have told me that they are not interested in my offer,they don't do that instead they will literally try to drag you to accept their offer, its not convincing, their behavior will definitely hurt ones feelings, I don't know the name of their boss (African American) I forgot, specially he is so rude that I have to get out of the place in between the conversation, you can imagine how harsh it would be if someone has to leave the place while in conversation.

Bottom Line: Never ever visit a dealer where you need to lose your self-respect no matter who they are, what they offer.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Goodson Honda West:
I had a horrible experience at Goodson Honda West. The salesman was extremely pushy and treated me as if I was a complete idiot. First of all, they offer you a car with a bunch of crap added to it so that they can increase their margin on the sale. I told the salesman that I did not want all that crap and that I needed a better price, so he removed all these extra crap from the car, lowering the MSRP price because of that. When I asked him about lowering the price of the car again, he just replied: "I already lowered it", but that was because of all the extra stuff that was removed. Anyways, after haggling a lot I was able to pay the invoice price (which I don't believe it is the actual invoice price they pay Honda) of $17,140 for a brand new Honda Civic LX, which I know it wasn't a bad deal. Nevertheless, the salesman did not treat me with respect, so I was disrespectful to him as well, and that was the only way to negotiate. Unless you like arguing and like pushy, high-stress and high-pressure negotiation, don't go there. I had a horrible experience and even though I got a good price, I will not do any business nor will I recommend Crookson Honda West to anyone. They are a bunch of jerks so if you go, be prepared.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Horrible, Horrible experience with these salesmen and sales manager. I wouldn't recommend this dealership to my worst enemy. The sales staff are liars and try to deceive you thinking and treating you like you are ignorant. They then are rude and abrasive to you when you confront their deceit. I can't believe that this dealership is still in business and that they are out there preying on consumers that are trying to buy a vehicle and spend their hard earned money. I

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Goodson Honda West:
Goodson Honda West has been the smoothest car buying experience I have ever had. This is dealing with several vehicles and trade-ins. I have recommended 3 friends and 2 Family members to them and the service was outstanding. I picked out my new 2007 Accord EXL before I even showed up, sat in the car long enough to do a quick 10 minute test drive, and filled out paperwork and was out in less than an hour and a half start to finish. The price was a couple thousand lower than some competitors in the area. I also have had the car serviced three times since purchase and they shuttled me to and from my work each time. A+++ dealer.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Goodson Honda West is deceptive.
My visit today was rather simple- What is the best price for the Civic SI Sedan I was looking at and the best price for the trade in I have. I told them they get one shot at the numbers and then I would leave if it was not good enough. Well, my salesman who was rather nice for a car dealer came back with some numbers -the sticker price had not changed, and he gave a trade amount that was a joke. So we got up to leave. One of the mnanagers (Joe) chased us out of the building begging to make a deal. On the back of a buisness card he wrote the price for the car and the trade in amount. I told him I would have to think about it. I called about 30 min later to say I thought both numbers were fair and if he would have the paperwork ready I would be in later. What can I say? The number for the car had been jacked up and the amount for my trade in was somehow now part of the total price for the car, plus the pay-off. They went up 8k from the price he told me. Another manager (Ceaser) came over to "work things out." He actually got up and walked off after his own words revealed the deception. What a waste of time! Needless to say I left.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
bait and switch. agressive, impolite, insulting, and out right liars.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
DO NOT BUY FROM THIS DEALER. I did all my research and got down to a price I should offer. I landed on it, offered it..they accepted IN WRITING. I was told I would qualify for the 0.90% financing with a credit score above 720. When it came down to getting the financing, of course the store manager Cesar told me that I had to deal with a finance guy. The finance guy proceeded to tell me that in order to get the 0.90% financing, I effectively would have to increase my purchase price $1,500 as the price negotiated was "after" the "cash back". No where in our contract discussions was "cash back" discussed, mentioned or even written in the contract. These guys are deceptive and I will be pursuing them to expose their practices. DO NOT DEAL WITH THEM. I recommend you go to Consumer Reports and buy a report for the vehicle you want. Ask to see the terms of the financing UP FRONT. Even if they say NO, then just leave. Make sure you have read and understood their financing offers before you sign the contract.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Wanted to purchase a Honda Fit. Once he took the deposit, the story repeatedly changed about the expected delivery time. Never replied to emails or voicemails. Can never get him on the phone.

Finally had to complain to the president of the company to get him to return my call. Cancelled the order.

Never will deal with him nor this dealer ever again.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Goodson Honda West:
These guys far exceeded my expectations and I am a very hard customer to please. If you need your car serviced, go to Goodson Honda West on Old Katy Rd and ask for technician Ben Whorley. He is very experienced and knowledgeable. But don't take my word for it, find out for yourself. I was also impressed with Josh U. (cust service) and Jeff Dahl's (cust service manager) patience and diplomacy in solving my problem.

Share on Facebook

Was this review helpful to you? Yes | No