Goodson Honda West

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Goodson Honda West:
Goodson Honda West has been the smoothest car buying experience I have ever had. This is dealing with several vehicles and trade-ins. I have recommended 3 friends and 2 Family members to them and the service was outstanding. I picked out my new 2007 Accord EXL before I even showed up, sat in the car long enough to do a quick 10 minute test drive, and filled out paperwork and was out in less than an hour and a half start to finish. The price was a couple thousand lower than some competitors in the area. I also have had the car serviced three times since purchase and they shuttled me to and from my work each time. A+++ dealer.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
bait and switch. agressive, impolite, insulting, and out right liars.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Goodson Honda West:
Classic sales tactics used. "Let me talk to my manager". "This is only todays price", etc. If you want a BAD EXPERIENCE..then go here!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Goodson Honda West:
Test drove a vehicle. Salesperson tried to tell me they didn't make much mark up on accessories! I already knew what the mark up was and told him he was wrong. He smiled and agreed.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Goodson Honda West:
They don't provide any customer service on warranty work. They have a shuttle that is available, however they don't provide loaners, etc. They couldn't tell me anything about their Service when negotiating the car other than the above. The "Service Department" was seperate. This is one of those dealers you read about.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Got in a BRAND NEW test vehicle. Opened the door and a screw was on the floor!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Wasted my time. Had a written contract and tried to make me pay extra to get a previously agreed finance rate.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
DO NOT BUY FROM THIS DEALER. I did all my research and got down to a price I should offer. I landed on it, offered it..they accepted IN WRITING. I was told I would qualify for the 0.90% financing with a credit score above 720. When it came down to getting the financing, of course the store manager Cesar told me that I had to deal with a finance guy. The finance guy proceeded to tell me that in order to get the 0.90% financing, I effectively would have to increase my purchase price $1,500 as the price negotiated was "after" the "cash back". No where in our contract discussions was "cash back" discussed, mentioned or even written in the contract. These guys are deceptive and I will be pursuing them to expose their practices. DO NOT DEAL WITH THEM. I recommend you go to Consumer Reports and buy a report for the vehicle you want. Ask to see the terms of the financing UP FRONT. Even if they say NO, then just leave. Make sure you have read and understood their financing offers before you sign the contract.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Wanted to purchase a Honda Fit. Once he took the deposit, the story repeatedly changed about the expected delivery time. Never replied to emails or voicemails. Can never get him on the phone.

Finally had to complain to the president of the company to get him to return my call. Cancelled the order.

Never will deal with him nor this dealer ever again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Goodson Honda West:
Although they did not lie to me they also didn't tell me the whole truth.<br>I bought a 2002 Honda Certified used car. When I got hone I learned that the car had been in an accident, there were missing parts on the drivers side headlight, and there were missing clips on the passenger side of the windshield that hold the trim in place. If this is what honda call a ceretified car, I would hate to see what it looks like if is not certified

Was this review helpful to you? Yes | No