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Gorno Ford

22025 Allen Rd, Woodhaven, Michigan 48183
Sales: (866) 688-1159

Makes: Ford|Service Center
 
13% Recommend

Overall Rating 2.1

16 Lifetime Reviews

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Gorno Ford
16 Lifetime Reviews
Gorno Ford Info
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Reason For Visit
Sales (New)

"Horrible Customer Service at Gorno Ford! "

Gorno ford has let down my family a few times! Recently, they made the huge mistake of not properly filing the paperwork for my sister's lease. When she was pulled over 3 months after signing her lease for "driving a stolen vehicle," she went to the Gorno service manager to get to the bottom of it. Gorno passed the blame on to SOS. After she waited at SOS for 3 hrs. they told her it was a dealership issue. After not getting any return phone calls, as promised by Maryanne, she had to continue to track these employees down herself. When she wasn't getting results, she contacted the Gorno store manager, Dwayne, who was extremely rude to her and blew her off. Dwayne went so far as to laugh in her face. She had to have the temporary license plate renewed 3 times, that's how long it took for Gorno to "find their mistake." Gorno did not take her seriously and blew her off. She continually had to keep driving up to the dealership to find information and each time they were rude and degraded her. She will never go back and neither will I, as I have had horrible cust. serv. experience at GORNO Ford as well. I have higher standards when buying a new car! These dealerships should take people more seriously, especially when there are so many OTHER OPTIONS.

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Employees dealt with

Dwayne (store manager), Maryanne Rider


Reason For Visit
Sales (New)

"Went back on promised trade in price. "

I went to Gorno because my dad's salesman went there from Taylor Ford. He was a nice guy and worked well for me until his management went back on a promised trade in value. They originally gave a very low trade in value so I told them never mind and was gonna walk out. Well he tells me to wait goes to talk to his manager, the manager says he will give $2,000 more if I do a deal with the salesman. I said sure because with rolling it in the payment was still saving me money. They didn't have the truck I wanted and after a few days they found one I wanted and called me. Then calls me back later and tells me the management will give me a $1,000 LESS then the agreed upon amount and that is there final and best offer. It old him this is why my dad stopped going to Gorno for almost 20 years because they did the same thing. Now Gorno will lose my business, my dad's business, my uncle's business and my brother's business. Not to mention my uncle' kids sales all for $1,000. You never promise something in business and then go back on your word. Horrible business and I do not recommend this dealership to anyone! Management does not care about the customer.

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Pat


Reason For Visit
Sales (Used)

"several experiences with dishonest employees. never been..."

several experiences with dishonest employees. never been so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a battle

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Employees dealt with

dishonest


Reason For Visit
Sales (New)

"This my second vehicle purchase from Gorno and my forth..."

This my second vehicle purchase from Gorno and my forth purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I could not use and a letter stating that they can give me top dollar for my trade in and send me home with a 2013 or 2014 new Escape for the same payment or near what I am currently paying. They did not have what I asked for, so the salesman talked me into a different Escape. I did sign the contract without the salesman breaking down the costs, trade in, and final price. I was only told the monthly payment amount. When I got home and looked the contract over and saw that they left $3,500, from the old Escape and rolled it into my new Escape, without telling me. This was not what we agreed on. I am simply asking Gorno to respect my wishes of voiding this contract so I can purchase the vehicle I want and can afford, but they are not helping me. I have paid Ford thousands of dollars over the years and never reneged on my end. One would think that Gorno Ford and/or Ford Motor Company would do what they could to keep me a satisfied customer. My future with Ford looks dim.

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4
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Employees dealt with

Gorno Ford


Reason For Visit
Service

"I brought in a truck under warranty which had a bad..."

I brought in a truck under warranty which had a bad engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their service. Currently in litigation.

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5
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Employees dealt with

Jeff (service manager)


Reason For Visit
Service

"I had my ford fusion repaired at Gorno. Two years later..."

I had my ford fusion repaired at Gorno. Two years later trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end damage instead of minor damage. They also entered that my car had 118,000 miles at the time of service instead of 18,000. I was told that the car fax they entered could not be changed.

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4
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Employees dealt with

??


Reason For Visit
Service

"I've taken my Flex there for service twice. The..."

I've taken my Flex there for service twice. The first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work and it was going to be $700. I said I never authorized any work to be done. They called back and reduced the price but I still could have had the same work done somewhere else cheaper. Very shortly after I get the car back I notice a rattle in the rear when I hit a bump. Not being a mechanic I assumed it was something to do with the suspension. About a month later when the car was up on the rack for an oil change I asked the guy to look at it. Lo and behold a bolt on the caliper was completely missing. I had to pay $30 out of my pocket to get it fixed there. The 2nd visit was for problems I had been having with my transmission. I was under warranty up to 100k miles and was getting close to that number. I took it in and had them look at it. They found a fan that was not working and said this would cause the problem I had. They fixed the fan and as soon as I drove it off the lot I knew there was still a problem. I then also started to notice a smell whenever I drove the car for any distance over 10 miles. I took it back a few weeks later and this time they said they found a couple of sensors in the transmission that were bad (why wasn’t this checked the 1st time?) and that there was a leak in the transmission. They said they fixed these issues and I would be good to go. Three days later I can smell the same odor again. I go back for the 3rd time and was told somehow the transmission was leaking again from the exact same spot it was before. So they fixed it. Again. And to top things off someone stole items from my vehicle on the last visit. I took the car in on Thursday and picked it up on Saturday. I drove it straight home and parked it in my garage and did not drive it until Monday morning so I am 100% certain the items were stolen while the car was at Gorno. On Monday I noticed a pen and paper on the passenger floor that I know were not there when I took the car in. I checked my console and money ( a couple of small bills and all the change in the change holder), an Apple nano and cologne were gone. I could also tell that my glove box had been gone through because everything had been stuffed back into it all folded up. I know it is the owner’s responsibility to remove all valuables so I am out of luck for the loss. But the fact that they have a thief working for them has just lost them a 10 year customer. Don, the most recent service rep I dealt with was very helpful, very friendly and very polite. But their inept service and complete lack of security are reasons I would tell everyone to avoid this dealership.

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6
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Employees dealt with

Don (Service)


Reason For Visit
Sales (New)

"I always get my car serviced here and I have never had..."

I always get my car serviced here and I have never had any problems, they give me an accurate time frame and even offer me a ride to work with their shuttle car. I always recommend them to my friends and family!

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1
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Employees dealt with

did not catch his name


Reason For Visit
Service

"Receptionist was extremely rude and spoke down to me. She..."

Receptionist was extremely rude and spoke down to me. She had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an absurd amount of money for labor for things that did not even need to be done. Took my car in for repairs for a recall, ended up paying $400 for unnecessary things. Also, my car was there for about 5 hours, and they somehow managed to use a quarter tank of gas from my car. How? I am just not sure.

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5
Customer Service
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Employees dealt with

Andi Wilt


Reason For Visit
Sales (New)

"If you want a Ford dealer in the downriver area go to..."

If you want a Ford dealer in the downriver area go to Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade it in they wouldn't buy it back. There was absolutely nothing wrong with it, they said that Econolines are not selling so they didn't want the vehicle. The salesman was an a**hole and the dealership didn't care if they lost my business or not. At first I thought I wouldn't be able to trade it in but I went to Southgate Ford, the people where great, traded the van in without any problem. Also, while I had the van which I purchased new, my tire went flat after about 6 months. I figured no problem. I'll patch the hole myself, done it more times than I can remember, and when I found the hole, it had already been patched and was leaking at the patch. So I put another plug in next to theirs to fix the leak, took the van to the dealer to complain about it in hope to get a new tire and they told me they couldn't do anything for me. $30000 new vehicle and I'm getting tires with plugs in them. I will never buy a vehicle there and will tell anyone who asks to not buy a vehicle there.

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4
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don't remember their names
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