Goudy Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Goudy Honda:
Beware the service department of this dealer. I took my 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and diagnosed a "internal A/C system failure caused by compressor failure, seizing with debris contamination" costing $3000 to fix. I complained as a warranty issue; they offered a 10% "good customer" discount... now cost $2700... I still believed it was a warranty issue but they wouldnt budge. I called Honda of America and they said they had to assume the dealer was correct and if they offered the 10% discount, that was about all they could do. I asked for my car back. It took another day to get the car back; I took it to my "neighorhood shop" - bad fan and freon leak. Cost $350 to fix and it has been working fine for 3 months.

The trouble diagnosis from Goudy was explained as a seized compressor and broken parts, confirmed by taking the unit apart. Cost - $3000+

The actual fix was replacement of the main cooling fan, an A/C valve to and recharging the freon. Cost = $350

Those guys are either horribly incompetent or worse and I strongly suspect worse...

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Goudy Honda:
I am an older single female, leary of car dealerships where I HAVE been taken advantage of and lied to....I negotiated the price of a 2009 Honda Pilot Touring Edition 2WD with Chay Taing over the internet; and, once price was agreed we set up a time to meet the following morning. Despite the fact that traffic backups over the 60+ mile drive made me an hour late, Chay was friendly, respectful, and true to his word. The price remained the same, no dealer add-ons were sprung on me (I had told him over the internet that I did NOT want any dealer add-ons). Chay let my 5 year old who needed to accompany me (medical needs) sit in the display Odyssey and watch a DVD on the RES...she was thrilled!
Richard in Financing also did not present any add-ons. The Honda Care Warranty was presented, which I expected. Richard also showed me how my payments would go down with a longer pay-back period (which I also expected, and declined).
He was low-pressured, and polite when I stuck to my plan. This I DIDN'T expect, as I have sat through high pressure pushing of "mop and glow" and "rust-proofing" in other dealerships through the years, and gone home after hours of paperwork to find I was paying over 5 years rather than 4 (my own fault for not having discovered Edmunds.com sooner!)

I am very happy with Goudy Honda, Chay Taing and Richard. They made my SUV purchase very enjoyable - absolutely NO "buyer's remorse".

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Goudy Honda:
Firstly, let me give you some of my own background so you understand where this review is coming from. I am the woman that other female and male friends call when they are ready to get a new car. I am the Internet Research Queen and ultimately the closer who goes with friends to deal with car salespeople, the dealership's "internet sales" department, the financing department, etc. My friends come to me knowing that they are coming to a good, honest source of information that goes into the dealerships to make sure all promises are kept.

My suggested procedure for all my friends is: 1) price the car you want via the internet, get all the quotes you can in writing and clarify EXACTLY what you are getting for the price 2) pre-qualify yourself for a loan BEFORE walking into the dealership to have some ammunition and then 3) stick to your guns and to written promises made via email and don't be afraid to walk out with me when I feel they are not getting what was promised.

All this being said, last year in April I found myself with a mistake. Somewhere along the line, Volvo ceased being what they are known for being and I was looking at a very upside down loan on a 3 year old vehicle I did not trust and had to pay out the wazoo every time I filled it up with skyrocketing 91 gas. I did my normal research, really wanted a Honda Civic Hybrid and mapped out the consequences of rolling an upside down loan into a brand new loan and being super upside down on the new car in addition to probably paying a higher interest on the gap loan between old vehicle and new according to my finance company.

I got my quotes, Goudy was the cheapest and I "met" Art because he was wanted to make sure that one of my inquiry emails into one of the junior sales guy was being handled on a timely basis. I explained my situation to Art, knowing that Goudy had the best price and with the intention of having to suffer somewhat for being upside down on a loan.

I know the whole process takes about 4 hours and Goudy was busy the day I went in, Art was busy, everybody was busy, but no one neglected me. When the important parts of the process came, the final price, financing, etc., Art came right back to me. Goudy have me exact Blue Book dealer value for my trade-in, they rolled my old loan into my new loan and gave me a flat rate of a brand new (cheap) Honda loan. This rate was so much better than the best one I found through research!

This past Friday, I went BACK to Gaudy and Art Cheng a SECOND time to do a lease for my husband. I had Honda's special lease offer in my hands, but we did not even have to refer to it because Art printed the same ad and was walking us through the pricing process. We traded in my husband's car for a lease down payment and here again; the offer was absolutely fair for the condition my husband's car was in. Art already told me on the phone that the monthly lease price will be 8.25% of each monthly payment price and prepared me for the $14 difference BEFORE we even walked into Goudy. Our lease price was exactly as advertised: $169 + 8.25% and we decided to buy extra miles for $9 more.

Financing historically sells emotional add-ons and Mr. Mogg did NOT even do that. He told us what was available to us but said that he will leave it for us to decide to take/not take. I had a very pleasant, non pushy experience with Art, York and Mr. Mogg.

The only reason I saw this website was because I originally Googled Goudy Honda for Art's number. I am very surprised that anyone felt slighted or tricked by Goudy and/or by Art. Each time I have been here I have been given straight forward information that came to finalization in black and white on paper. I want to make sure that Goudy gets their fair shake in this. I consider myself an educated, realistic, experienced new car consumer and I give Goudy a 5 star.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Goudy Honda:
Same old story: Called them with a quote to match from another dealer. "Yes," said Art director of Internet Sales. Went in (and despite my having leased 2 and bought one in the last 6 years), he "explained" that the other dealer had made a mistake and instead of $371/month I was looking at $429/month for a CRV. That obviously is not a price match as promised.

A couple of salient points: I've been(past tense) a loyal customer of Goudy, have top credit and always have equity in my returned cars and this is how I was treated. Unfortunate. No wonder car sales guys have the reputation they do.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Goudy Honda:
Hello all,

This my first post. I would first like to say that I am finally able to afford an S2000. Sadly, I have experienced the most horrible fiasco to attain a 2009 GP White S2k. As trying to be part of your community, I would like to warn all of my new friends of this dealership....

GOUDY HONDA = 1400 West Main Streeet - Alahambra 91801
PHONE = 1(626)576-1114
Salesman = Charles/Charley.

They treated me like a dog. They gave me a price of 31,608 out of the door and even emailed/faxed me a copy of that quote. I had to take paid time off of work and my father had to do the same for us to make it over there. It is a 50 minute drive from Irvine to Goudy. During the drive, Charles called us a couple times and assured us that a GP white S2K was waiting for us. Five minutes before we arrive, Charley calls us and tells us that he sold it to a person that offered a lot more money than we did. He says sorry and then hangs up. Then we called him back and he said he would be able to sell us a 2008 gray s2k for that price....

hell no, we agreed to the 09 for that price.

This was a DAMN clear sign of BAIT AND SWITCH. Charles actually did not sell it to anyone...according to the customer service manager (Kurt) it is unsold and still on the lot....washed. As a lover of S2000 and of Honda, I pity this dealership. Please never go to them. Pass the word around. As a first time buyer, this is the worst experience one should go through.

I would feel great if any of you give them a call and tell KURT (the customer service manager) what he did to Vijay was wrong. I bet he will sell me that car then. hahaha.


I used this forum as a threat to Goudy Honda stating bad reviews will get them eventually. They actually knew of the people on this forum!!! He sounded kinda scared!

Thanks for your help and comments guys, now i am scouting for a damn rare car to find.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goudy Honda:
The experience with them put me off so ended purchasing from Honda of Hollywood.

First dealt with Tommy and his price qoute good and he said he is sure he can get lower with manager. I said I'll be back in a few days. Next 2 days I called Tommy and he told me he is off and I can go in to deal with his partner, I asked about the price again and he said sure it is the same he quoted. When I went in his partner did not want to deal so they get me another salesman but the price jumped right back up. After letting them know that I know what the invoice price is, their service and attitude became very rude.

I also tried to contact their internet sales for quote but heard nothing back.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goudy Honda:
The sales manager Chuck (he is the manager for the internet division I think) was perhaps the most rude, unprofessional salesperson I have encountered in shopping for a car. He tries to bully you into making a decision about the car and does not show any basic courtesy. I had gone to Goudy after a deal fell through in a VW dealership, and I had basically made up my mind to buy a Honda at Goudy. The associate was very friendly, but Chuck took over and he helped me to change my mind. I'm glad I didn't do business with someone like him or a dealership that supports that kind of staff person.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goudy Honda:
Don't let him sell you extended warranty. It's overpriced by 150%.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goudy Honda:
I would have rated them higher but I found the financing person to be unprofessional and dsihonest.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Goudy Honda:
After reading all the good reviews, I called Goudy Honda in search of a black Civic EX with navigation. The guy who answered, Edgar, said they have it in stock. I double checked to make sure it has navigation. He said absolutely, and they just got it this morning.

After work, I headed over with my friend so he can help me pick up the car. I drove 35 minutes, only to find out the one they have does NOT have navi. He then tried to explain they can install aftermarket navi at a premium price. After that was unsuccessful, he tried to sell me an Accord.

The guy Edgar was unprofessional, and his colleague, Chuck, who tried to steal our business at first, was also extremely unprofessional. They have tents in the parking lot with trailers because they were remodeling, and the place looked like a flea market.

Don't be mislead by all the fake reviews written by Goudy's "Internet Division". Learn from my lesson. Save your time. Shop elsewhere. NEVER TRUST GOUDY HONDA.

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