Grace Honda

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Grace Honda:
RUN AWAY AND DON'T LOOK BACK!!! No kidding. Grace Honda is a joke. After being greeted by striking workers claiming that the dealership is dishonest, the sales staff made me wait forever while they conspired and retreated too often behind closed doors (and large windows) to find ways to take advantage of me. I lost track of the amount of lies and misrepresentations made to me. As a lawyer, I was particularly humored by their frequent misstatements of California law. After spending almost a week trying to move these folks faster than a snail's pace, I was able to reach a deal for a trade-in and purchase of another vehicle. Then the fun began. They tried to get out of providing a smog certification. They tried to get out of paying me the agreed upon price for the trade-in and they tried to get me to sign documents that said one thing while they told me that the documents said something else. Since I was paying cash for the transaction, I refused to sign a credit application or allow them to run my credit report. Then the lies started coming out faster than they could say them. Clearly, they wanted to get out of the deal because the trade-in value was, after the latest manager's inspection, too high.Then the waiting and delays continued. Finally, when the finance manager returned to my table to explain (with 3 successive lies) why I needed to complete and sign a credit application for a cash deal. Didn't work. I insisted on the return of my key, registration and title. The deal was clearly dead. When she didn't return with my items, I went into the "Holy Office of Dishonor & Conspiracy" and retrieved them myself. When I was leaving, the head used car salesman sarcastically yelled, "good luck in life." He was wishing me luck? He's a used care salesman! I told him in a loud voice to f--- off. I needed a shower. What a way to do business! They have to be put out of business by this economy. It would be a disgrace for Grace Honda to survive.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Grace Honda:
My teenage son and I went to Grace Honda to buy him a used CRV. We had done research on blue book, what to look for etc. They had a car about what we were looking for and the salesman quoted us a price. When we went to the "manager" for paperwork, suddenly the price was $4K higher. When I told the manager that the salesman had quoted the previous price, he said that was impossible. He called the salesman in and the salesman confirmed the price he had quoted to us. But the manager said, oh, he's new, he forgot to include this charge and that charge, I can't go below this price, sign here. My son and I got up and walked out. We then went to Anderson Honda in Redwood City, found a better car for a lower price and were treated fairly. Do not go to Grace Honda, they are crooks! They chased me by phone for a week, trying to negotiate, but I had no interest in even talking to them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grace Honda:
I went in with a price in hand and they agreed to the price. Then they tried to get me to pay for a Lojack. I told them no and they told me they can deliver a car the next day without Lojack. The next day, they screwed up and installed a Lojack then tried to get me to pay for the Lojack. I said we made a deal at the agreed price, either give me the car at the agreed price or I walk. The Liers said no and I walked. Never deal with these liers.

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