Graham AutoMall

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Graham AutoMall:
I don’t think my husband and I could have gotten better service anywhere else! We went to Graham Used Car Outlet. At first we were told we wouldn’t be able to get a Van there since we lived outside of the limits (We had driven over an hour from where we lived to come to Mansfield), but they made an acceptation with us since we made a bigger down payment. (It was so nice how they worked with us!) We had been to many other dealerships within our city, and this place was by far the best place we went to. The sales consultant, Kevin, was easy to talk to and helpful to answer all our questions. He really made us feel like he was there for "us", and that we weren’t “just another sale.”

Unfortunately, the next day the “check engine light” came on our Van. We didn’t have a warranty with the Van, so I gave Kevin a call. He talked it over with his sales manager Pat, and he agreed to take care of it! So we brought the Van back to Mansfield, and they replaced what was needed, and just completely took care of everything! A++ service! Even the staff (Thad) that work in the Ford service department were friendly and helpful. They offered a shuttle service, so we spent time at the mall while they worked on the Van.

You just don’t get service like this anywhere. So I knew that I wanted to get on the internet and post a couple reviews somewhere about this place. And just for the record, we are VERY pleased with our Van! It runs like it is brand new!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Graham AutoMall:
Jason was very polite, like an old friend. He was never pushy nor was he putting down other auto makers or dealerships, like I found at most other dealerships. I've bought the families last 5 cars there. 2 new and 3 used. I found the exact same cars (mileage, color, options) in Columbus and surrounding areas and they were $2k-7k (Ford F150 19k in Cols, 12k at Graham) more expensive. Jason has sent us regular letters asking how our vehicles were doing a couple times a year. I just recently bought the 4th and 5th vehicles. I don't have the gas money to waste my time looking elsewhere.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Graham AutoMall:
My husband and I stopped by here to look for a truck or SUV. The guys didn't even want to give us the time of day. Finally one of the older gentlemen that worked there brought his arrogant self over to us and asked what we were looking for. We told him. I continued to walk around the lot and look. My husband asked a few questions and he said "yeah a truck like that you would have to pay at least $600 bucks a month" I was like a used truck?? It was only like 22,000 dollars. I was like what. Then the arrogant man walked over to his old arrogant co-workers and kept right on talking. My husband and I left and never thought about them again. I've even made it clear to some family in friends in Mansfield not to waste their time cause they have an "you are not good enough" or "im better than you attitude". what did my husband and I do. Went about 5 miles away to Whitey's automall and GUESS WHAT?? We bought us an SUV. Imagine we could get something not $600 a month. HMMM ...

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