As a military member of the United States Marine Corps and law enforcement officer in New York City, I decided to stop by the Grand Prize Dealership due to their family oriented commercials as a potential new Cadillac customer. On November 29, 2014, Sales and Leasing Specialist Linda Cicero welcomed me and my 8 and half-month pregnant wife. She answered our questions, sat us down and showed us our desired car. After going over some figures, my wife started getting tired so we decided to leave but before we left, Linda gave us a very generous offer. Linda also said to call her if we changed our minds. After discussing the pros and cons, my wife and I called Linda back and said, “If you can leave everything the same and give us 12k miles per yr. rather than 10k miles, we’ll turn around now.” She replied, “Turn around and I’ll take care of it.” At that moment we called a family member to pick up my pregnant wife so that I could complete the sales process. When we got there, Linda Cicero provided us with a new deal that would accommodate our mileage request and lower our payments, however, we would have to come out of pocket an additional $850. My wife’s aunt came to pick her up, while I stayed back to talk to Linda as she was going back and fourth with another customer.
Linda came back with paperwork and I simply said, “I don’t feel comfortable with the proposed deal, I was told everything will be the same but I would have more mileage per year.” Linda then raised her voice saying, “What do you want!?”, to which I replied, “Why are you yelling at me?” She went on to say “I have two customers right now, I’m stressed and frustrated”, which I replied, “What does that have to do with me since I’m a new customer and came her for the Grand Prize Family experience?” She left the office to talk to the finance department, which I may add are pretty awesome with response time and incredible offers. Upon return, Linda rudely sat down in front of me. At this point I have already made up my mind to leave because I felt embarrassed and not at ease by her. I told her I was leaving and she replied “Are you serious?!?!” She then ripped up the paperwork in my face and said “Have a nice life!” Mind you the whole sales department can hear this with potential customers on the floor, I told her to have a nice day and I’m writing a letter to whoever is in charge of Grand Prize. Is this how Grand Prize does business?! My day-to-day schedule has it ups and downs enough and now I try to get a luxury experience and end up being yelled at and scolded like a child.
I Recommend This Dealer:
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