Service rep Michael Celantano at Grand Prize of Nanuet, is always extremely courteous, friendly, and keeps us up to date on what is happening when our vehicle is in service- so we give him an "excellent" rating. He has nothing to do with the remainder of our remarks.
As far as the car service itself - 2011 Buick Regal - it has been in for repair total of 44 days from Nov 2012-current time FOR SAME TRANSMISSIN ISSUE. One of those times you had the vehicle for one whole month. The engine is made in China and you can send it back to the Chinese. All of these days we were in a rental which did not match our cars luxury feature for which we leased it - such as no access to my luxury features leather seats, on star, XM Radio, heated seat, electronic driver seat, etc.
We have begged both Buick and Grand Prize to let us out of our lease due to the fear that we never know when the car will slow down again on highway to 30 mph, and not function as it has happened three times - exact same issue. If this vehicle does this again, and as a result causes any accident or injury to us, we will take legal action.
We have any and all service including oil changes, done at the dealership Grand Prize. The vehicle uis garage kept, even at work it is in garage. It is kept clean and serviced up to date.
When we went to the sales department to see if they would let us out of the lease last month , we were told we would have to pay $4,000-$5,000 in order to do so and buy another car. After all the frustration and time without our vehicle, and three breakdowns while on highways, we felt this was an insult and not acceptable. We have always been a GM customer since 1967, buying Oldsmobiles, Buicks, Cadillacs, Saturn, etc. We no longer trust the GM brand after our experience. We feel that GM did not care about our loyalty over all these years, and most likely - as it stands - we most likely will not be purchasing GM again when this lease runs out.
Our tax dollars bailed GM out when the economy fell, so you should be grateful for clients like us who are loyal and take care of us when a situation such as ours "44 days no car" occurs.
You never respond to these surveys, but we hope someone reads this and takes notice.
I Recommend This Dealer:
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