The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numerous occasions to fix the issue with my Cruze ( they were unable to hear the noise half the time.) they were unable and become hostile about the whole situation. I spoke to GM and went to Paramus Chevrolet, the tech there (there for over 20 years), before we even went on the test drive, I described the issue and he knew the issue and said to me, unfortunately, it's the struts that are in this car. Went on the test drive and before I even had to point out the noise, the tech said, that noise, I said yes. Even though I am not happy that this is the way the car is designed, it was great to finally find a qualified mechanic unlike the personnel at UNGrand Prize!
Don't waste your time at this dealership. Also, I know someone that worked there and they treated their employees even worse. Bad news!! Too bad Jim Smith Chevrolet weren't still around, I I could give this dealership 0 stars, I would.
I Recommend This Dealer:
Service Mgr - Al short and old, about 65.
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