Grapevine Dodge

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Grapevine Dodge:
NEVER BUY OR USE THERE SERVICE DEPARTMENT

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grapevine Dodge:
This is the worst dealership I have ever encountered. I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so fake- I had to come back the next day to sign more papers and thats when things got ugly. I was treated like they did me some favor for selling me this car (that by the way has been back into the shop 8 times since I've had it 3 months) The service department is no better. They are rude and never call you when they say they will. PLEASE DO NOT BUY FROM THE DEALERSHIP unless you want heartache!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grapevine Dodge:
I'm not sure how 'I'd like to test drive an Avenger and a Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in your office while you work numbers even though I'm not buying today'. I was so turned off by my salesperson's approach. I told her several times I was not buying today, and that I was trying to find the best car for me. I will not be purchasing at this dealership. I felt like they were trying so hard to nail a sale, they completely lost sight of what customer service is.

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