Gray Chevrolet Cadillac

I complained multiple times about losing engine coolant. I was dismissed every time. One time I was told that I'm good as long as the light doesn't come on. Every time I took my car for service, I asked to I was dismissed every time. One time I was told that I'm good as long as the light doesn't come on. Every time I took my car for service, I asked to make sure everything was ok. Every time I was assured that the car was in tip-top shape. Now my head gasket is going bad . The most horrible service possible. I got dismissed because I am a woman . And what do women know about cars, right?! Zero stars all around More

Love the folks in service department. To nice. True caring professionals. Just stop by their shop caring professionals. Just stop by their shop More

Tiffany was AMAZING! She was knowledgeable and was extremely helpful. From the moment I walked in she was friendly and eager to help me fix my problem. extremely helpful. From the moment I walked in she was friendly and eager to help me fix my problem. More

Beware ! I was led to believe by Michael Landry that I was purchasing a top of the line warranty ... When I went to use it I was told I wasn’t covered because I had a basic warranty . I called numerous ti was purchasing a top of the line warranty ... When I went to use it I was told I wasn’t covered because I had a basic warranty . I called numerous times and was always put through to someone’s voicemail , usually Jason’s . No call backs and one time Landry got on the line screaming at the top of lungs , telling me I was going to “shut up and listen to him!” .i hung up and called back again . This time I was supposedly speaking with the owner’s assistant . Of course the owner was unavailable and would get back to me . That was a month ago ... More

Had major issue / problem with steering fluid leakage Had steering fluid leakage for several weeks .. travel extensively for work .. since I live near dealership was advised to have it checked out by offi Had steering fluid leakage for several weeks .. travel extensively for work .. since I live near dealership was advised to have it checked out by office manager .. after several thousand dollars and substantial work performed (so invoice states) after a couple of weeks back on the road.. previous noise (like a Tyrannosaurus Rex) ...started up again... van was getting an oil change at the mechanic i frequent .. he checked fluid level .. NO fluid whatsoever .. it was filled and a few days later brought van back to dealership ... it was checked out with no problem found .. well .. not using van for 11 days .. returned last week and traveled to upstate N.Y. for a site survey .. returned .. parked van in driveway .. moved van yesterday .. and where front of van was parked .. was a small puddle of steering fluid ... so much for "no problem found" .. do not have the time to keep returning to the dealership .. especially for what was charged More

Kudos to the whole Team By Manny M. I went to Gray Chevrolet with little or no doubt. Victor, Jay, Took care of that for me. Love my new 2019 Equinox. Thanks Everyone I went to Gray Chevrolet with little or no doubt. Victor, Jay, Took care of that for me. Love my new 2019 Equinox. Thanks Everyone More

Great experience! Jason Kerr is the reason I came to this dealership. Myself along with many others trust Jason to give us the best possible deal and service!! Brandon Jason Kerr is the reason I came to this dealership. Myself along with many others trust Jason to give us the best possible deal and service!! Brandon and Michael were extremely helpful, courteous and made the experience a pleasure!!! I drove an hour and a half to get there and am so very happy i did!! Love my truck!!! More

Rip off service dept! Poor service from this department, charged too much and never fixed problem,wanted too much to diagnose a simple problem that I got fixed at h Poor service from this department, charged too much and never fixed problem,wanted too much to diagnose a simple problem that I got fixed at half the price of they were charging to diagnose. Sales re was nice however. More

Buyer beware- not honest I bought a 2018 Equinox on 11/30/18. Buyer beware - check interest rates ahead of time. I was promised a very competitive car loan rate, since I h I bought a 2018 Equinox on 11/30/18. Buyer beware - check interest rates ahead of time. I was promised a very competitive car loan rate, since I have excellent credit. When I arrived (I was traveling from 2 hour away) the loan was written for 6.5% - through Ally financial- a very high interest rate for for someone who has excellent credit! The salesperson told me " well you can just refinance if you want to". Ally Financial is an "indirect auto lender" that may set a base interest rate and allow the dealership to tack on an additional markup on top of that rate. The interest rate markup can be revenue for the dealership and is an incentive to give you a more expensive loan. www.magnifymoney.com/blog/auto-loan/ally-bank-auto-loan-review/ More

Excellent Maurice was a excellent sales rep. Didn't take long at all and got us an approval right away. I would recommend this place to everyone I know for the Maurice was a excellent sales rep. Didn't take long at all and got us an approval right away. I would recommend this place to everyone I know for the best price and service. More