Great Lakes Honda - Service Center

Excellent servICE AS USUAL The battery died in my Accord on Friday afternoon on 21 June. I had it towed to Great Lakes Honda, and Sandy in Service made sure I got a new battery The battery died in my Accord on Friday afternoon on 21 June. I had it towed to Great Lakes Honda, and Sandy in Service made sure I got a new battery & oil change before closing at 6:00 PM More

Wonderful service The service department is top notch. Lots of attention to detail and they make sure the job is done right and you are comfortable in the waiting area. The service department is top notch. Lots of attention to detail and they make sure the job is done right and you are comfortable in the waiting area. More

Best service in 50 mile radius I have purchased three vehicles from this dealership over the last seven years and had service done on my vehicles multiple times over those years. I have purchased three vehicles from this dealership over the last seven years and had service done on my vehicles multiple times over those years. I highly recommend this outfit. More

Service, Great Lakes Honda, '16 HRV Justin in Service is a model employee!! He couldn't have been more cordial & professional- showed me chipmunk-affected blower vent & then provided rec Justin in Service is a model employee!! He couldn't have been more cordial & professional- showed me chipmunk-affected blower vent & then provided recommendations on how to prevent future infestations to new one. Even showed vent placement & how/where to place deterrents under hood. My experience at Great Lakes has always been positive- thanks to Justin & to everyone for your hard work! More

What happens to the good service? ?Had a very unpleasant experience @GreatLakesHonda on Friday the 20th. I bought my car new @GreatLakesHonda and have had the vehicle serviced at this ?Had a very unpleasant experience @GreatLakesHonda on Friday the 20th. I bought my car new @GreatLakesHonda and have had the vehicle serviced at this dealership for the life of the car, on Friday I brought the vehicle in for transmission fluid change and an oil change and was told that prices from other Honda dealerships weren’t accepted, when they always were in the past. The receipt also showed that all fluids were filled and door hinges were lubed, and they clearly were not. If there are things on the receipt that have not been completed but say they have been, how do I know if the work that was paid for was completed? I go to this dealership because of the good atmosphere and because they took care of my vehicle well in the past, most of all I trusted them. Maybe they have new employees, will be rethinking things before coming back to @GreatLakesHonda. ? More

Pleasant, caring knowledgeable service. Even without an appointment I was waited on quickly and pleasantly. I was directed to the waiting area and spent a short time there before I was given Even without an appointment I was waited on quickly and pleasantly. I was directed to the waiting area and spent a short time there before I was given a ride home by a very nice man. I was called shortly with a diagnosis and my vehicle was repaired before long and picked up easily. My advisor was very pleasant and made me feel comfortable. More

Always a pleasure! I love this dealership. I’d never go to another! The service and sales Dept’s are always so friendly and helpful. Very trustworthy service team! I love this dealership. I’d never go to another! The service and sales Dept’s are always so friendly and helpful. Very trustworthy service team! More

Service Manager quoted $200 me more than Serra Honda Service manager is dishonest and does not follow through on his commitments. Manager personally quoted me 2 hours of labor and when I questioned hi Service manager is dishonest and does not follow through on his commitments. Manager personally quoted me 2 hours of labor and when I questioned him, he further explained that they had to remove the blower motor to install the part. I ended up purchasing the part from Great Lakes and taking it to Sarah Honda who installed it for half hour of labor. Which was almost a $200 difference. Right on Honda’s computer system it said 1/2 labor and they did not have to remove the blower motor. Also, Great Lakes service manager told me that he had ordered the part. A week went by and I discovered that he had not ordered the part until I called the second time. Meanwhile I am driving around in the middle of winter me without my defrost working. Ridiculous! Some of the service advisors are very nice, but the service manager is terrible and he sets the culture. You can’t trust him! More

Fantastic Service As Usual. Having purchased 3 new & 1 used vehicle from Great Lakes Honda (going back to when it was Pruitt Honda) it is the knowledgeable, friendly and courte Having purchased 3 new & 1 used vehicle from Great Lakes Honda (going back to when it was Pruitt Honda) it is the knowledgeable, friendly and courteous staff that keeps us going back. Kathy and Rob in the Service Department are super to work with, and again, very knowledgeable! Would, and Have, recommended Great Lakes Honda to a number of family members and friends and have never regretted doing so. More

Great service, friendly employees. Sandy Taylor treats customers right and she he work is done right and timely. Easy to get appointments and customer waiting area is nice also. Sandy Taylor treats customers right and she he work is done right and timely. Easy to get appointments and customer waiting area is nice also. More