Greenbrier Dodge

Reason for Visit: Service

I recommend this dealer: No

My Review of Greenbrier Dodge:
I brought my 2005 Grand Caravan in because the power door lock switch on the driver's side door panel wasn't working. I had an appointment. After waiting over an hour the service advisor told me that they needed to replace the sensor in the door panel and the cost would be about $116 and it would take an hour so I gave the o.k. and said I would wait. After waiting 2 hours, I went to check on the van. I was told they were looking for a computer to use so they could synchronize the codes in the engine and the lock. After waiting another hour, they said it was done. When the service advisor went to get the paper work, I was told the mechanic replaced THE WRONG part and the problem wasn't fixed. So I had to wait for them to UNINSTALL the wrong part. I spent 4 and half hours at the dealership only to be told they couldn't fix it. The mechanic thought it was NOw the control module. And the reason the mechanic thought it was the control module is "because he couln'd think of anything else it could be". I swear that was the service advisor's exact words. The service department doesn't have mechanics they have staff that install parts whether you need them or not. USe the service department at your own risk.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Greenbrier Dodge:
service dept did recall work on my upperball joints and did not do them correctly. Caused the wheel to fall over 2 weeks later, causing me to wreck and take $2500 in damages. Dealer did not take responsibility or even say IM SORRY. Pure jerks. Also did not cooperate in moving vehicles for my wrecker driver to get it off their lot when I was going to pay to have it repaired elsewhere. Never doing buisness with them agian.

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