Greenway Ford

3 ladies 3 cars This was a once in a lifetime experience purchasing these vehicles! I appreciated everyone from there especially our salesman Todd Hayes, William the This was a once in a lifetime experience purchasing these vehicles! I appreciated everyone from there especially our salesman Todd Hayes, William the new car sales manager and David for the warm welcome being there for over 8 hours!! Thank you again!! More

Loyal Customer Highly Disappointed with Recent Service We have an issue with the driver's side seat belt buckle on a 2016 Ford Escape where it will not latch, the service writer said it may or may not be We have an issue with the driver's side seat belt buckle on a 2016 Ford Escape where it will not latch, the service writer said it may or may not be a warranty item, but they can not let them drive the vehicle away but could offer them a rental which could be covered should the repair be warranty repair, but no guarantees until they are able to evaluate the seat belt buckle in further detail. They would not be able to do that anymore today (even though we have a 3:45pm appointment). That leaves the customer vulnerable to additional expenses pending mechanical evaluation and problem resolution. That is not a good way of doing business and is not the way a regular customer should be treated. The customer is backed into a corner with very few options. We have brought our vehicles (including my daughter's Chevy Captiva for an oil change and recently four brand new tires) to Greenway Ford for routine service for nearly 20 years and that may come to a conclusion if they can not provide better customer service. So it should go without saying, that continued poor service at this Ford dealership will adversely affect where we buy and have our vehicles serviced in the future. More

New car purchase We purchased a new 2019 Ford Edge, and the experience was good. The sales people were very helpful as was the credit manager. We would recommend green We purchased a new 2019 Ford Edge, and the experience was good. The sales people were very helpful as was the credit manager. We would recommend greenway in the future More

Completed the job. They completed the job and everyone there was very helpful. Will recommend to other people. Troy went out of his way to help me. Terry in the Servic They completed the job and everyone there was very helpful. Will recommend to other people. Troy went out of his way to help me. Terry in the Service department did a great job as well. More

Issues after buying a used vehicle As expected, Tito, the salesman help me resolved some issues after buying a 2017 Ford Escape Titanium. I give this support a 5 start and I encourage F As expected, Tito, the salesman help me resolved some issues after buying a 2017 Ford Escape Titanium. I give this support a 5 start and I encourage Ford to continue being proactive with the customer to maintain this level of satisfaction. More

Problem resolved quickly Had a strange noise (rattle). The techs found and corrected the problem, it took less than one hour from the time I drove on the lot.7 Had a strange noise (rattle). The techs found and corrected the problem, it took less than one hour from the time I drove on the lot.7 More

Satisfied with car service Jeffrey Issner was very good in explaining the issues and repairs the Ford Fussion needed. The courtesy driver a lady was very friendly and courteous Jeffrey Issner was very good in explaining the issues and repairs the Ford Fussion needed. The courtesy driver a lady was very friendly and courteous as well as safe driver. I appreciate their great customer service. More

Airbag recall Wonderful customer service. Anyone in the business should follow their example. Abel is a great representative of greenway ford. He is very profess Wonderful customer service. Anyone in the business should follow their example. Abel is a great representative of greenway ford. He is very professional and courteous. More

Bad Service Every time I go there something gets screwed up. Work scheduled doesn’t get done. Oil change left oil dripping from underneath when I get home. Many b Every time I go there something gets screwed up. Work scheduled doesn’t get done. Oil change left oil dripping from underneath when I get home. Many bad experiences at Greenway More

Great with a personable touch Terry Bennett never steers me wrong, always timely in returning my car. I feel that the treatment I receive is as if I were family and not just custo Terry Bennett never steers me wrong, always timely in returning my car. I feel that the treatment I receive is as if I were family and not just customer 1234. More