Grossinger Toyota Lincolnwood

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
I purchased a vehicle on 10-28-08. This was a 2004 Lexus for $20K. The windshield was cracked, lighter not working, vanity mirror not working, and front bumper scratched.. The sales rep RENATO assured me these items would be repaired. Was given the car without an owner's manual as well. Brought the car back the following day and was given a "loaner" which was extremely dirty. Returned to following day approx. 2 hours earlier than planned and they hadn't even looked at the car. My understanding was ALL REPAIRS were supposed to have been made. This was why they kept the vehicle overnight. Was first told the parts were burned out and a part needed to be ordered. Was then told it was just a fuse and it was replaced. Never looked at the windshield or the vanity mirror. Made appt to bring the car back again. Brought the car back and was again given a "loaner." This "loaner" did not start the next morning thus I had to call a cab to get to work the following morning. Grossinger picked me up from my job (a mile from the dealership) with MY VEHICLE and I brought Grossinger employee to my house where he could not start the car. He took the keys with him. Perhaps 2 or 3 evenings later a tow truck driver calls me and asks "what kind of car is it I am having towed?" I explained this is Grossinger's vehicle call them. He called 2 or 3 times requesting to know what kind of vehicle and telling me to bring him keys. This was a joke. Apparently they pay no attention to "DETAIL." Upon closer inspection of my vehicle, they repaired the scratch and broke the bumper (missing a clip), car had been driven approx. 50 miles and was down 1/4 tank of gas. All they had done was touch up the scratch. Windshield is still broken, vanity mirror is still not working and now the bumper is damaged. Grossinger says in "good faith" they will mail me a check for my cab fare which I incurred because their "loaner" car would not start and when I'm down 1/4 tank of gas to bring it in and they will fill it. They advise me that all the rest is at my cost? I am still arguing with them as of this date. If anyone else has had similar problems I would love to hear about it. Wouldn't shop there again if you paid me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
These are the kind of dealorships which give the industry a bad name!!!!!!
Asked for a deposit on a car in which there was a long waiting list
I asked if the deposit was refundable and they said of course!
the next day i changed my mind since i needed the car quicker than i thought since
my old car broke down. A month later they still won't give me my money back!!!
Don't believe me, call up and say you have an issue and would like to speak with a manager.
nobody is in! I have never written reviews on the internet before since i don't have much time on my hands
but if i can save one person fm the disaster at this dealership it will have been worth the time!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
I am disgusted at the way your company handled customers. My parents came to the dealership located at 7225 N. Cicero Ave. in the city of Lincolnwood on May 3rd, 2007 at around 9:00 PM. As they proceeded to the last step of purchasing a car, they were insulted by the Finance Officer. Although we do not know his name, I have narrowed it down to either Jake Lubinsky or Tom Galloway. I will be confirming either name in my next email. I have no had a chance to personally seek him out because I was so enraged as I left the dealership. The situation occurred where he had told my parents that they were uneducated people for not knowing the finance rates of a car. How dare someone is this country treat customers with that kind of respect! To think a company like Toyota has part in disrespecting their customers is mind-blowing. We immediately walked out with our check because we were so insulted! In terms of what I want to be done: it is not much to ask. I want a personal apology to my parents from the Finance officer that was working that night. The home number they can be reached at is (847) 329- 7922. I will see to it that this matter is handled in a timely matter. I am very disappointed at Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
I purchased a Sequia recently and the issue was the advertise and bait issue. The model I pointed out in the paper was a demo model. I also asked them about the fine print on the financing but they failed to honor it. The manager pointed out to a last paragraph stating all errors or ommisions is not honored. They have been running the ad for more than a month with the same financing, I check all my previous listing and I am sure they are con ing the public with un-attainable financing rate, just to get you in there. The financing dept is another joker. where he will insist that your credit scores is not great. Does not look in the eye, and trys to switch and bait you with a 9 -10 % interest.
They made a mistake in applying my accessory payment ( I wanted to add a remote start) and applied it to the downpayment. And when I came back they said they have no record stating that I only put more down. So I had to pay a little extra because it was not done during time of purchase. I would recommend to stay away from this company, switch and bait plus bad financing that if you are desperate will go thru the hassle and if you want to be taken for go to Grossinger. The name it self spelled out my experience GROSS and maybe thats part of the reason of the name.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
I purchased a Sequia recently and the issue was the advertise and bait issue. The model I pointed out in the paper was a demo model. I also asked them about the fine print on the financing but they failed to honor it. The manager pointed out to a last paragraph stating all errors or ommisions is not honored. They have been running the ad for more than a month with the same financing, I check all my previous listing and I am sure they are con ing the public with un-attainable financing rate, just to get you in there. The financing dept is another joker. where he will insist that your credit scores is not great. Does not look in the eye, and trys to switch and bait you with a 9 -10 % interest.
They made a mistake in applying my accessory payment ( I wanted to add a remote start) and applied it to the downpayment. And when I came back they said they have no record stating that I only put more down. So I had to pay a little extra because it was not done during time of purchase. I would recommend to stay away from this company, switch and bait plus bad financing that if you are desperate will go thru the hassle and if you want to be taken for go to Grossinger. The name it self spelled out my experience GROSS and maybe thats part of the reason of the name.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Grossinger Toyota Lincolnwood:
purchased a used corolla last week from grossinger, and had a delightful encounter with alex, he made my experience one to remeber. very courteous and very knowledgable. explained all the features and options on the vehicle, and made me feel like i was part of his family. it's refreshing to know that they care!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
Angelo is a General Sales Manager. He comes up with prices on a fly and each time asked, those prices vary considerably. Everytime I need to contact him or other salesmen at Grossinger, I never get my call returned. This is the most pushy dealership I've ever visited. THey try to give you items/additions far less expensive than what they promise. Stay away from this place. A good alternative is an Elmhurst Toyota, which is very professional.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Grossinger Toyota Lincolnwood:
I took my suzuki aero for service b/c I had an oil leak, and also ask if they could check to see why my brake light would turn on. I receive a call stating that their going to replace my oil gasket and that I need new brakes. I told the rep that my car is brand new it only had about 8,000 miles. I told her not to replace my brakes, she says "there's an $85.00 charge, for checking your brakes". I was so upset, that she did not inform me of this charge when i dropped off the car. I ended up paying $200.00 something to replace the front brakes. This was about two years ago. I go recently for some other problem, and they tell me I need NEW BRAKES! I said I DONT THINK SO!!!!
I have a friend that does service for another dealer check my brakes and he said that I have at least 15,000 miles to go before changing the brakes.
Thier service sucks and they take advantage of us women that know nothing about cars.

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