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Grossman Nissan

Old Saybrook, CT

4.7
108 Reviews

295 Middlesex Turnpike

Old Saybrook, CT

06475

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108 Reviews of Grossman Nissan

October 29, 2023

All around excellence. Sales personnel who truly listen to your needs and wants. Professional finance people who understand and value your time. Promises kept!!! A fantasti More

by Happy new used owner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tessa DelPonte
May 04, 2023

I really appreciate the attention to detail that the Nissan Service Department has. Their technicians are top notch. More

by hatche1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Giuliano, Efrem Antler
March 28, 2023

Made it easy and the staff was great. Friendly and made the entire experience pleasant More

by Mpwhitney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Filipe Arnaud
Apr 02, 2023 -

Grossman Nissan responded

Mpwhitney, thank you for your kind review; we are happy to pass along your comments to the team here at Grossman Chev-Nissan-Geo!

March 07, 2023

Sarah Kelly is an exceptional salesperson. I test drove 3 difference vehicles (make & models) and she knew all of the features like the back of her hand and help us find one with all of featur More

by TinaGB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Kelly, Christopher Champagne
Mar 07, 2023 -

Grossman Nissan responded

Tina, We're so glad to hear that you had a great experience with Sarah and Chris. They are both amazing assets to our company. Congratulations on your new car!! Please do not hesitate to reach out regarding the servicing of your new Traverse.

February 14, 2023

Best service department ever! Jeff and his techs took excellent care of me and my vehicle, I couldn’t have asked for anything more, way above and beyond!!!!!!!!!! More

by Davidmulford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartier, Carrie Giuliano, Efrem Antler
Feb 17, 2023 -

Grossman Nissan responded

David, thank you for your kind review; we are happy to pass along your comments to the team here at Grossman Chev-Nissan-Geo! Thank you for trusting us with your vehicle and taking the time to leave a review. We sincerely appreciate it! Carrie Giuliano Service Director Grossman Chevrolet Nissan 860-388-3434 x225

January 19, 2023

Very happy with the superb service and treatment I got from the whole Grossman team! What a great feeling going to a local family owned dealership and being taken care of so well. I will be going back sho More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartier, Efrem Antler
Jan 25, 2023 -

Grossman Nissan responded

Bill, your wonderful feedback and rating mean a lot to us.

December 05, 2022

BY FAR the BEST Nissan service team you will find for NV Vans. Not scared of upfits and understand these trucks better than any dealer we've ever used. Nissan factory support is crap so if you cant find a More

by tjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Grossman, Mike Reidy
Jan 25, 2023 -

Grossman Nissan responded

We're so glad that we were able to go above and beyond your expectations! Thank you so much for your great review. :)

March 26, 2022

Awful experience with a lease buyout. Completely lied about fees 'required by law,' made up other fees. Would have added more than $1500 extra to buying out my lease. Used car salesperson More

by GoAnywhereElse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Baumgartner
Apr 15, 2022 -

Grossman Nissan responded

We truly regret to read these words about your experience with us. There must have been a miscommunication as we do not charge more than $1500 extra to buyout someone's leased vehicle. We understand that your buyout has already been completed, but we'd like to discuss this with you. Can you please c all or email me? Thank you, Linda Grossman 860-388-3434 x121 lgrossman@grossmanautos.com

March 21, 2022

Sarah made car shopping a pleasure! She knows her stuff and is willing to work with you. A positive experience all the way! Thank you Sarah More

by Mcanfield5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Kelly
Mar 23, 2022 -

Grossman Nissan responded

Melanie, your wonderful feedback and rating mean a lot to us. We will pass along your comments to Sarah. Thank you for your business!

January 06, 2022

Nissan service needs major work done to it. It always takes more than an hour to do a simple oil change and tire rotation. I made an appointment for 10 am today knowing it would take an hour to get done More

by jflo100525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art Armstrong
Jan 12, 2022 -

Grossman Nissan responded

Hello, Jennifer. We apologize for your recent experience. We are sorry for the delay in getting your vehicle in. We understand that your time is valuable. We pride ourselves on the service we provide and the high quality of standards we maintain. We would like to make things right. We understand since your review you have spoken with Carrie, our Nissan Service Manager, regarding your experience and have worked something out. We would hope that since this conversation that you would consider our star rating higher than 1 star.

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