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Grubbs Nissan
Bedford, TX
911 Reviews
Grubbs Nissan is a family-owned and -operated dealership that's served drivers from the Dallas-Fort Worth metroplex for more than 60 years. Visit our Nissan dealer in Bedford, TX, to explore our extensive inventory of new and used Nissan vehicles and get professional repairs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 911 reviews
April 17, 2024
Took my vehicle in for oil change fast scheduling After doing their inspection of vehicle noticed cv axle leaking suggested to replace with manufacturer warranty Part was ordered and repaired with in the doing their inspection of vehicle noticed cv axle leaking suggested to replace with manufacturer warranty Part was ordered and repaired with in the same week Great work and costumer service Ps actually checked fluid levels and refilled thank you More
by Jeremy
Employees Worked With
Helpful April 17, 2024
I wish to recount my recent experience of purchasing a vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage daughter. We mutually agreed that acquiring a new vehicle would be more cost-effective than purchasing a used one. On 04/09/24, I finalized the contract for my daughter's new car. After concluding my dealings with Mr. Antonio and the financing procedures with Thao Nguyen, I was handed over to the "New Car Delivery Specialist," Mr. Spencer, who affixed the temporary plate on my vehicle. During our interaction, Mr. Spencer recommended exploring the Nissan Connection before purchasing Nissan Virtual Key. I requested his assistance in setting up the Nissan Connection, to which he mentioned his colleague, Paris, would take care of it the following day. On Wednesday morning, I visited the dealership at around 8:30-9:00 am. The first person I encountered was Mr. Spencer, known as "The smile you can trust." During our conversation, we touched on various subjects such as the Nissan affiliation, his dog's untimely passing, and the tragic loss of his mechanic due to a car accident. However, there was a conspicuous absence of any mention regarding Ms. Paris's absence from work that day. Unaware of this situation, I still anticipated receiving a call from her to bring my car in for activation of service. Later in the day, around 2:30 pm, I contacted the dealership and spoke with Asa Rivera regarding the call promised by Spencer the previous day. Rivera assured me that I would receive a call within 10 minutes, which unfortunately did not happen. Subsequently, upon calling again, a young lady named Shannon answered but abruptly disconnected the call when I requested to be put on hold to speak with Spencer or Paris. Following the challenging situation, I returned the vehicle to the car dealer and requested a refund of my initial payment. The next day, Mr. Antonio contacted me and requested my presence for a discussion, which I agreed to due to our positive prior interactions. Consequently, I had a meeting with Mr. Thao, during which we reached a new agreement stipulating that the driver's door would be repaired and an alignment would be carried out. Mr. Abraham was tasked with overseeing this and assigning the job to a member of the service team. On Friday, I messaged Spencer to inquire about the status of the door, alignment, and the cancellation of the virtual key order. As per Spencer's responses, all the required work had been completed. However, my Nissan connection data indicated that the vehicle had not left the dealership premises, and no alignment report could be obtained from the service department. I was then placed on hold for a lengthy period of two hours while awaiting Abraham's assistance, only to discover that he had already left the premises. This lack of consideration for my time was disrespectful, and it raised doubts in my mind regarding the integrity of either Mr. Spencer, the new car specialist, or the service department. At that point, my level of trust was significantly diminished. Earlier today, on April 15th, 2024, I arrived at the dealership to collect everyone's business cards. Thao informed me that I had initiated a dispute with my bank regarding the $15,780 down payment. I sense that this might be a strategy to withhold my money for an extended period. I promptly contacted my bank to authenticate the email purportedly sent by the dealership's accountant, only to discover that it was deceptive misinformation. More
by D.MAC
Employees Worked With
April 16, 2024
Salvador was awesome as my service advisor! Great communication throughout the process and he was very professional as well. Great communication throughout the process and he was very professional as well. More
by Arivera
Employees Worked With
April 13, 2024
Excellent service from the beginning to the end. Specially, by Brandon. Taking care of the minimum detail. Specially, by Brandon. Taking care of the minimum detail. More
by Wislen Contreras
Employees Worked With
April 11, 2024
Was pleased with the work and personal service. They completed the work faster than I expected! They completed the work faster than I expected! More
by elichsteve
Employees Worked With
April 07, 2024
Bought a nice 2023 Toyota from this dealership with under 10k miles. There was an issue with the windshield, but the manager Travis and salesman Ignacio were able to get the issue resolved. The dealership is 10k miles. There was an issue with the windshield, but the manager Travis and salesman Ignacio were able to get the issue resolved. The dealership is nice and clean, they have a good inventory of cars, and the finance department staff is very helpful. More
by Jess
April 06, 2024
The customer service here is outstanding. I am a returning customer, and I will be a customer for life. Asa made sure all my questions were answered and professionally attended to all my need I am a returning customer, and I will be a customer for life. Asa made sure all my questions were answered and professionally attended to all my needs and concerns. I am grateful that you all employ individuals like Asa, he definitely made the car buying process alot easier then is expected. More
by Christy.white07
Employees Worked With
April 04, 2024
Great customer and auto services. Service attendant was very helpful and answered any concerns or questions. Service attendant was very helpful and answered any concerns or questions. More
by shirleystephens1957
Employees Worked With
April 04, 2024
Excellent service, Brandon was very helpful to us . I gave me a follow-up call I gave me a follow-up call More
by Sisay
Employees Worked With
Other Employees :
Angela Emmerson
April 02, 2024
Service Consultant Mr. Diaz was extremely helpful and informative. Would ask for him if I returned for service Diaz was extremely helpful and informative. Would ask for him if I returned for service More
by Maverick
Employees Worked With
