well where do I start..I've been a Gunn Honda customer since I bought my first Honda Accord from them in 1998..since then I have gone back and purchased all my cars from them and Mike Lents...he wasn't my first salesman at Gunn but he will definitely be my salesman as long as he is working there. I am a big Honda fan and a big fan of Mike Lents and the Gunn Honda crew. I always recommend them to family and friends....they have earned my business for life! Also Mike Lents frequently calls me on the anniversary of when I purchased my car and on my birthday!! What other car dealer does that?? Gunn Honda Rocks!

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I made contact with Gunn Honda after spotting a Civic on their website. Being able to review their car inventory is a big plus. I had the good luck of getting in contact with Charlotte Lee. She made the sale a very pleasurable experience. All the staff was professional and courteous. I would recommend Gunn Honda to anyone.

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We bought two vehicles from Eric Garza over a 2-month period and have nothing to say but great about the sales experience. We traded in our two old cars and we got the best trade-in-value from Gunn Honda. The employees at Gunn Honda were very friendly and helpful. And they are willing to work with you to make things happen. We were very happy and impressed with the overall experience. I would recommend GUNN Honda to anyone buying a vehicle. From the sales person Eric, the managers Vince, Bryan to financing, it was a completely great experience....

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My name is Nathan. I purchased a pre-owned vehicle from Gunn Honda. My wife had spoken with Claudette about the vehicle we bought. From the moment I stepped in customer service was great. Unlike many dealerships, I wasn't rushed or hounded and pushed to purchase. The car was completely opened so I could check everything. All issues I found were noted and immediately schedule for repair with a "We owe you" guarantee. My wife really hates dealing with dealerships, I admit I'm not crazy about it either. This has been a pleasant experience from the beginning. I feel confident about the future services with Gunn Honda.

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I have a Honda, 21 years of age. The Gunn Honda Company has consistently provided exceptional service, in all areas, to keep the car running consistently in its top capacity. This pride in both quality of customer and product service, and the care, provided by Gunn Honda employees towards both car and customer, starts from the time one sets foot outside their car, and, well, just never stops. This practice has remained constant throughout all the times I have had the car serviced there.

As an example, I was ready to drive my car back, when the blower motor quit. I would not have noticed, but one of the employees did, promptly brought my attention to it, and then worked the repair time back into their schedule. This was the Green team, headed by Sheila and John.

While waiting for that engine part to be replaced, Curtis and Brice of the parts department went over the appropriate fluids, etc. that would continue to be applicable to a car of 21 years.

After learning from their expertise, I asked the employees at Quick Service, to check and replace one of the fluids if needed, and these employees readily stepped in to continue to provide to the already noticable quality of service given.

They did all this and more. They repaired the window tint and mirror coverings.

The staff at Gunn Honda is familiar with each car, and remembers both the customer and said car from visit to visit. This approach to service is started by the welcoming staff both outside, and inside, the dealership, and sets the bar of expectations at a very high level, which each department meets, thru a high degree of coordination, communication and cooperation, from start to finish, seemingly effortlessly, each time I have brought the car in.

The Gunn Honda Company should be noted for the example and pride of both service and product, towards the cars and customers of Honda.

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I looked everywhere in Texas for a 2012 Honda Accord, determined to get the best price. Roger Munt explained Gunn's one simple price as competitive, and he wasn't kidding. Refreshing to know there is a dealership where you don't have to haggle in order to get the best price. I was impressed by their customer service - very professional and never once did I feel uncomfortable with the process. Since this was my first car purchase, Roger was very generous with his time answering all of my questions. He went out of his way to meet all of my expectations and ensure I was satisfied with my purchase. Gunn also made a very generous offer on my trade-in which sealed the deal. I highly recommend you visit them and ask for Roger. This is my second Honda...I drove my first accord up to 212,000 miles with no major maintenance issues. Very reliable cars. Roger and Gunn Honda have earned my business.

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Took my car to be appraised at Gunn Honda dealer in san antonio, tx. The appraisal was fair, but not enough for what i needed the money for. So i took another car of mine, got it appraised and decided to sell to them. Because the car was in both my husband and my name, i had to go back another time, ok. Went back again, after some waiting and many coffees (all the sales people are very nice, open the door for you and offer coffee and water all the time...) gave them all keys, title, and we were called to sign the paperwork. In the mean time, they took the license plates off and the inspection sticker from the car. After all that was done, the financial person put copies of the paperwork in an envelope and gave to us, saying: "all is set, here is your paperwork". We said, surprised, because we were still expecting to receive our payment....: "ok, and is our check inside the envelope as well??"
"Oh, you will get that in the mail in 2 to 3 weeks from now..." "Excuse me?", was our answer, very shocked as you can imagine, because nobody had told us about that little 'detail' in any of the 4 visits we did to the dealer.... After our obvious disappointment and irritation reaction with the situation, the rude appraisal person (Ryan something is his name) said to my husband: "I don't need you car that bad to have you yelling at me, sir, here is you title back, you can go to carmax if you want.", like he was doing us a big favor in buying our car... The sales person who conducted the whole transaction, mr. francis macias, said "what did you expect? to be paid in cash??" No, mr. francis, we did expect a check, but not after 3 weeks!!
We obviously took all the paperwork (and the car) back and will not ever step there again! All we want is to be well informed about how a business is conducted and honestly we never heard of selling your car and have to wait up to 3 weeks to get paid!! Thank you so much Honda Gunn for wasting our time!!

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I would not drive the 20 plus miles to get service on my car if it wasn't for her. She takes care of me and my car. When I was on a trip recently and had problems in another state I went to a Honda dealership and had them look at the car and then called Sheila to see if it was good advice. She gave me some questions to ask. I didn't like the answers so I brought my car back to San Antonio and had Gunn fix it. I knew it was going to be done right. I also like working with a woman. Sheila is a wonderful person and employee.
Sally

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I dropped by Gunn Honda recently for routine maintenance and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utmost professionalism and courtesy when working with me and the customers immediately before me. In my humble opinion, I think Phillip's people skills and quick thinking make him an asset to Gunn Honda.

In terms of an applied example (beyond routine maintenance) that stands out in my memory, I recall having odd, audible vibrations in the engine bay of my Honda and wasn't sure what it was. I searched the internet to see what the range of problems could be and, more practically, how much it'd cost to fix. What I found online wasn't good news: drivers of similar vehicles with the same problem could not resolve the issue at their respective Honda dealerships. Upon dropping by Gunn Honda to inquire about the vibrations, Phillip greeted me within a minute of pulling up to the service station. Phillip carefully listened to me as I spoke about the engine vibrations and, with prior internet findings in mind, I nervously watched to see what his reaction was. Without skipping a beat, Phillip said "Oh, you might have a broken motor mount. I'll check it out". Within moments, Phillip took my vehicle to the service station and the repair was complete within one hour's time - very fast turnaround considering that I also had an oil change and tire rotation. It turns out that the motor mount was, indeed, broken. The new motor mount eliminated the vibrations I encountered earlier and the replacement cost was covered under warranty.

I'll definitely be back!

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Life is too short to spend it haggling at a dealership. We love Gunn's no-haggle policy, but even better is the service you get from Mr. Freeman Sparks. Ever since we bought a used Camry from him about 18 months ago, we go to him first whenever we are looking for a vehicle. Freeman knows not only the inventory on the Gunn Honda lot but the inventory on every Gunn lot. He only cares about selling you the car you need, not the one he wants to sell you. If everyone in every profession had the ethics and professionalism of Freeman Sparks, there would be no need for consumer protection agencies, Better Business Bureaus, etc. The only reason I gave the dealership a 4 on overall experience is that it took a while for our car to be ready to drive off the lot once we had bought it, but it was a Saturday -- the busiest day at a car dealer. However, if I had to choose between waiting a while at a table in the dealership after purchase or waiting for a salesman to "consult" with his manager about price, I'll wait at the table every time.

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