Gunn Infiniti

Gunn Infiniti
12150 IH-10 West
San Antonio, Texas 78230

Sales: (888) 677-5178
Service: (888) 343-0913
Parts: (888) 325-8125

Manufacturer: Infiniti


Most Reviewed Employees
Paul Pedraza Paul Pedraza
eCommerce Sales Consultant
Steven Partida Steven Partida
Finance & Insurance Manager
Mark Marlow Mark Marlow
Manager, eCommerce Sales
Adam Castillo Adam Castillo
eCommerce Sales Consultant
Steve Rheams Steve Rheams
eCommerce Sales Consultant
Willie Vanta Willie Vanta
Manager, Previously Owned Vehicles
Rob Johnson Rob Johnson
Manager, Sales Floor
Mark Stoker Mark Stoker
Sales Consultant
Mark Mercer Mark Mercer
eCommerce Sales Consultant
Joan Boyd Joan Boyd
Sales Consultant
Need a New Car?

Dealership Amenities
Free Infiniti Loaner Cars
Customer Lounge Area
Free WiFi
Cable TV
Free Starbucks Coffee
Free Drinks
Free Krispy Kreme Doughnuts and other snacks
Genuine Acura Parts & Accessory Store
Shuttle Service

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:30 PM

Tuesday: 7:00 AM - 6:30 PM

Wednesday: 7:00 AM - 6:30 PM

Thursday: 7:00 AM - 6:30 PM

Friday: 7:00 AM - 6:30 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed



Twenty-Four Month Rating: 4.9/5
16 Reviews
Gunn Infiniti

Overall Score: 5 Star Rating4.9



About Gunn Infiniti
Certified: Gunn Infiniti
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Gunn Infiniti has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Gunn Infiniti
At Gunn Infiniti we believe treating customers right is the most important part of our business and our goal is to give you a simply better way to purchase and service your automobile.

We give everyone the same, low price in writing, and our sales professionals are paid a salary, not a commission. All of our new and used vehicles include a 48-hour "No Questions Asked" return policy, and many of our used vehicles come with roadside assistance and a 3-month/3,000 mile limited warranty that covers brakes, electrical, powertrain and air conditioning.

Our One Simple Price® applies to the value of your trade-in as well. We give you a fair market price in writing to purchase your old vehicle and we will honor this price even if you choose nomore
t to purchase your next auto from us.

And just like our no-hassle pricing on the sale of a vehicle, we also provide fair, competitive pricing in our service departments. Our service technicians are factory certified, fully trained and experienced to service your vehicle and give you many years of driving pleasure.

So why haggle over prices, get surprised by added cost and variable trade-in values and deal with questionable parts when at the Gunn Automotive Group of dealerships we make it simply better.

At Gunn Infiniti, One Simple Price® means no fine print and No hassles. It's one easy way to buy a car and save money in the process less


saenzmruben@att.net
4/29/2012 4:59:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Marlow, Steve Rheams

My Review of Gunn Infiniti :
Mr Marlow assisted me on another occasion and I ran into him on my visit. He was immediately very helpful and patient in responding to my questions even though he was not a sales rep per se. He introduced me to Steve Rheams who took over the sales chores. Mr. Rheams was equally, actually "above and beyond" as responsive and informative. Because of the professionalism of these two individuals, I decided to do business once again with the dealership. Both gentelmen are actively engagened in assisting me with particulars/capabilities of the on-board systems of the vehicle.

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onealji
12/9/2011 2:08:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Willie Vanta

My Review of Gunn Infiniti :
I have been looking at purchasing a new vehicle for the last 6 months. I wanted another Infiniti because the car speaks for itself and furthermore, you cannot beat the quality service Gunn Infiniti gives each customer. That is the one thing that kept me coming back...the customer service is the best! Thanks Barry, Willie and Chris!

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1infiniti
11/4/2011 10:15:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Ring

My Review of Gunn Infiniti :
Great professional and cordial atmosphere to buy my car. John was helpful, going to the extra mile, days after the sales was completed. Best customer service I've experienced, ever!

-Danny


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mikeditson
10/21/2011 12:13:32 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Pedraza

My Review of Gunn Infiniti :
I was looking for a specific used Lexus SUV model and found it on the web at Gunn Infiniti. I had to drive from Austin down to San Antonio see it. I worked with Paul Pedraza who was very nice on the phone and made sure it was still in stock and that it would be there when I made it. Paul was very nice and I didn't feel any of the sales pressure you typically think of when you go to buy a car -- he was just looking to fit my needs. I decided to buy it. I had a unique time pressure in that I had to be back in Austin for my four year old niece's birthday party. Paul took on the challenge, and with not nearly enough time to get things done, got my financing, paperwork, trade-in stuff, etc. all done in record time. I really appreciated it, since it meant not having to drive back down to San Antonio a second time. All in all, a very comfortable, high-service buying experience. I would buy from this dealership again.

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stdy2hd
9/29/2011 3:39:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Pedraza

My Review of Gunn Infiniti :
We shopped for months for our second Land Rover. The price and service we received at Gunn far surpassed any other!!! We highly recommend them. We drove from Baton Rouge, LA to pick up our vehicle. The sale was efficient! The salesperson, Paul, was professional and courteous to us and our children. We were impressed! We will return for our next vehicle. We especially liked the "no hassle" pricing... works great when you are traveling to buy a vehicle!! Good Job, Gunn!!!

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jdrob64
8/11/2011 9:39:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Pedraza

My Review of Gunn Infiniti :
No hassle on price, pretty much pre-determined before showing up at the dealer. Paul was very helpful explaining all the car details and how they worked. In and out in 1 hour. Thanks Gunn for making this purchase a simple one.

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jimsais
8/8/2011 11:08:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Pedraza

My Review of Gunn Infiniti :
Paul was excellent. The entire process took very little time and I would recommend to anyone. I drove in from Austin because they had best price and don't waste your time.

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carla210
6/15/2011 12:19:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: EDDIE RAMIREZ

My Review of Gunn Infiniti :
I had the privilege of working with Eddie Ramirez at Gunn Infiniti, San Antonio, TX in purchasing a 2009 Toyota corolla. I had called him and explained what I have been looking for. I specifically told him that I was looking for a black 2009 Toyota Corolla with an S trim and a sun roof. I also explained that I did not want to be paying more than $300 for a monthly payment. After hearing what I was looking for he told me that he was going to do all that he can to find it, but in the case that he did not find it he wanted to know if there was another vehicle in mind. I then emphasized how badly I've wanted this car and wasn't thinking about anything else. After we hung up, I figured he wasn't going to get my car, since it seemed hard to find, and therefore spoke to two other dealerships. Literally Eddie was the only dealer who had called me the following day and told me he found my car! I couldn't believe it, he was the ONLY dealer who got back to me that fast and with the exact vehicle that I have been looking for. He even sent me a picture of the vehicle! I went right over that same day to look at the car. When I arrived at the dealership and Eddie showed me the vehicle he surprised me with not only what I wanted but exceeded my expectations! The vehicle had black, leather interior, on top of that windows tinted! Eddie continued to surprise me with financing the vehicle at the lowest interest rate possible. He was able to get my monthly payments down to $240. It goes far beyond words how grateful I am for Eddie's hard work to ensure that I get the best. He took the time to explain to me things like the extended warranty and the gap insurance. I personally work for a financial institution, and constantly hear horror stories that customers bring me that they experience with dealerships and dealers. I can honestly and proudly give my customers Eddie's business card and share my wonderful story with them all. It is great businessmen like Eddie Ramirez that I would trust my business with any day. When it is time to purchase another vehicle I will definitely get in touch with Eddie. Matter of fact I've already passed out several of his business cards to close friends and family. He is an extremely hard worker and honest which is difficult to find these days. Although saying Thank you is what I should say, it goes far beyond those words how grateful I am for Eddie Ramirez’s service!

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jcantu
5/23/2011 7:26:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Alvarez

My Review of Gunn Infiniti :
Mr.Alvarez did an excellent job from the start to the finish, He went beyond what I expected. I hope that other employees fellow notices this because that's the way people should be treated. No hassels show great concern to my needs made me and my wife and daughter feel like this is where we will conduct our business. Now I see what you all mean Gunn makes you feel like family.Please pass this on to Mr.Alverez and Mr Zepada how happy we were treated.

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beckyt
5/11/2011 11:18:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Castillo

My Review of Gunn Infiniti :
This is our 3rd time buying from Gunn Infinity. We drove our last SUV for 11 years. We just purchased the FX35. We are very pleased with the dealership and the experience we continue to receive from their staff. I would recommend them to any and everyone. We keep going back because of the performance and reliability from their product.

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