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Gupton Motors

3450 Tom Austin Highway, Springfield, Tennessee 37172
Sales: (888) 613-2042

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Excellent
96% Recommend

Overall Rating 4.8

66 Lifetime Reviews

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Gupton Motors
66 Lifetime Reviews
Gupton Motors Info
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66 Dealership Reviews
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Reason For Visit
Sales (Used)

"I FOUND THE CAR ONLINE AND THE PRICE WAS VERY GOOD. ..."

I FOUND THE CAR ONLINE AND THE PRICE WAS VERY GOOD. WALTER SHOWED ME THE CAR AND EXPLAINED EVERYTHING ABOUT IT. THEY HELPED WITH THE FINANCING AND EVERYBODY DID A REALLY GOOD BEING HELPFUL. DROVE OFF WITH MY NEW CAR FOR THE PAYMENT I WANTED AND WAS EVEN ABLE TO BUY AN EXTENDED WARRANTY. THANKS EVERYBODY!

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WALTER LEE


Reason For Visit
Service

"The zipper on the back window of my jeep came apart. I am..."

The zipper on the back window of my jeep came apart. I am not able to get the window lose from the zipper. Went to the service department they told me needed a new top. Gave me a name of a company that may could repair it. They said no. Call Guptons service back and asked this issue should be under warranty. Gave the lady the year and miles since the jeep is still under the new vehicle warranty. She said would need to see the jeep so parts could be ordered if under warranty. Told me they didn't have time to look at today they were busy I would have to come back the next morning at 8:30. Will cause me to be late to work again tomorrow. Not very friendly at all. Good customer service, they could take the time the time to look at it and order what is needed today, and was unable to tell me about the warranty. It would take only minutes to look at my jeep before close today to get the information to order the part needed. But they were too busy today. Unable to get in touch with the salesmen that sold me the jeep. I will use another service department the next time

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Service Department


Reason For Visit
Sales (Used)

"Joey made the buying process very easy and stress-free. ..."

Joey made the buying process very easy and stress-free. He had the vehicle we were looking for ready to test drive the moment we got to the dealership and had us in and out in no time. One of the best car-buying experiences I've ever had.

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Joey


Reason For Visit
Sales (New)

"Walter is just the nicest young man. He and my son drove..."

Walter is just the nicest young man. He and my son drove the Jeep Compass all the way to Franklin for me to see and test drive it. He was very helpful and patient, spending about six hours helping us.

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Watler


Reason For Visit
Sales (New)

"They were very friendly stayed almost 2 hrs after closing..."

They were very friendly stayed almost 2 hrs after closing to get the deal done to what we wanted and we would recommend any one to try them first if you are looking for a good deal and have a certain price or payment range they will try the hardest to get it for you, We went to a few other dealers before and no one could touch this place in wheeling and dealing, Ask for Mr. Walter Lee JR he will try his hardest to get you in a automobile. Thanks so much Wendell and Darlene

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Employees dealt with

walter lee


Reason For Visit
Sales (New)

"David was easy to deal with. He was direct and honest. We..."

David was easy to deal with. He was direct and honest. We didn't have to haggle over price. He showed me all the in and outs of my new Durango. I purchased my last vehicle from him (2005 - 300) in March 2005.

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David Powell


Reason For Visit
Sales (New)

"I found the vehicle (Dodge Ram Mega Cab) that I was..."

I found the vehicle (Dodge Ram Mega Cab) that I was looking for, with the options and color that I wanted, on the Dodge ram web site. I called the dealer which is in Tennessee and I live in Michigan 760 miles away. And asked if they would work with someone who was out of state, which they replied they have in the past and would be happy to work with me. We completed the complete deal including trading my current truck in, over the phone and including texting ? . All the paper work was complete when I arrived and the vehicle was ready. The people at the dealer we very nice and a pleasure to deal with. Their follow up is beyond compare. I would really recommend using this dealership for any automotive purchase.

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Kemmy Shores


Reason For Visit
Sales (New)

"The salesman was as friendly as possible, without any..."

The salesman was as friendly as possible, without any doubletalk. He seemed honest, not pushy, and just genuinely a nice person. We have done business with Gupton Springfield before and will continue in the future.

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Employees dealt with

Walter E. Lee, Jr.


Reason For Visit
Sales (New)

"Excellent experience! Walter Lee made our vehicle..."

Excellent experience! Walter Lee made our vehicle purchase easy and efficient. He was wonderful to work with, was not pushy, and answered all of our questions with patience. We will definitely recommend this dealer to our friends.

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Employees dealt with

Walter Lee


Reason For Visit
Service

"I've attempted to give the service department my..."

I've attempted to give the service department my business twice. First time, I asked for an oil change and to have a vent hose reattached to it's clip so it wouldn't drag the road. I got the oil change, but still had a dragging hose. I presume they had to work around said dangling hose to change the oil. Therefore, I can only assume they left it undone purposefully in hopes it will come in contact with water and grenade my transmission. Service managers response: "well, people make mistakes.". Bring it back and we'll fix it. While I understand this, I would like to see that some action was taken to improve the tech's attention to detail. Total time in service dept: 2 hours. For an oil change. Second time (today), truck is dead in my driveway. no start. I checked voltage (12.57), and hit it with my schummacher 250 amp rolling jump box. Same noise... no start. Service managers response: "well, it was build by man, and people make mistakes. Have it towed in and maybe we can have it looked at Monday". I guess I could do that... and HOPE that I don't find myself on the side of the road somewhere and get to hear "well, people make mistakes." again. Total time in the shop: None. At this point, I'll let it rust in the driveway before I let them touch it. The service manager seems to listen to your complaints well, but assumes you're dumb as a rock and offers no real satisfying solution. I'd skip this place.

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Service Manager
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