I had been looking for a particular car for a while and when I found it at Gupton, I called ahead of time (the night before), spoke to Walter Lee, and let him know he'd be seeing me the next day. When I got there, I got a good vibe from him right away because he remembered my name AND pronounced it correctly, which doesn't ever happen! During the test drive, he showed me how to use some of the technology that I was not familiar with. Back at the dealership, he told me straight out that he'll let me know if he can get me the payment that I want or not, without any of the slick car dealer stuff and he kept his word. I got the payment I wanted, waved goodbye to Walter and my old car and took my new car home. It is nice to know that car dealers with customer service skills actually exist. Faith in humanity RESTORED!
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