I've attempted to give the service department my business twice. First time, I asked for an oil change and to have a vent hose reattached to it's clip so it wouldn't drag the road. I got the oil change, but still had a dragging hose. I presume they had to work around said dangling hose to change the oil. Therefore, I can only assume they left it undone purposefully in hopes it will come in contact with water and grenade my transmission. Service managers response: "well, people make mistakes.". Bring it back and we'll fix it. While I understand this, I would like to see that some action was taken to improve the tech's attention to detail. Total time in service dept: 2 hours. For an oil change. Second time (today), truck is dead in my driveway. no start. I checked voltage (12.57), and hit it with my schummacher 250 amp rolling jump box. Same noise... no start. Service managers response: "well, it was build by man, and people make mistakes. Have it towed in and maybe we can have it looked at Monday". I guess I could do that... and HOPE that I don't find myself on the side of the road somewhere and get to hear "well, people make mistakes." again. Total time in the shop: None. At this point, I'll let it rust in the driveway before I let them touch it. The service manager seems to listen to your complaints well, but assumes you're dumb as a rock and offers no real satisfying solution. I'd skip this place.
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