Gurley Leep

Reason for Visit: Service

I recommend this dealer: No

My Review of Gurley Leep:
I have a new VW and a light came on and i also needed more engine coolant put in the car. I was told on the phone by people at Betten VW in Grand Rapids that at there dealer this would be no problem to bring it in and check without an appointment just to have the fluids put in. This was not true at Gurley Leep they would not get off the point that i had no appointment but they said they would be nice enought to sneak my car in. So they checked it to find out i needed a part ordered and they would call when it came in. They never called I had to call to see if the part had come in, and they told me ya the part has been in so i asked when i should bring it in to get it put on the guy just told me oh whenever you like so i said i would bring it in one morning when i could. I found out later he actually made an appointment for me to bring it in the next day which i did not know he did. Gurley leep is a mess of a place had purchased a car a couple years back and they made a mess of that also so no one should buy or service cars there. The VW Dealership in Kalamazoo and Grand Rapids are 10 folds better.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Gurley Leep:
I purchased a used vehicle that was inspected for my safe ride home. When home,I immediately had my mechanic evaluate the car to see what the true condition was.. My certified, experienced, knowledgeable and honest mechanic let me know the car was not safe to drive, that the car would need $4000 in repairs, and maybe more. Gurley Leep evaluated this vehicle and knew its problems. Of course they did not reveal them to the buyer, me. The vehicle does NOT "runs super", and does NOT "shift through all gears precisely". Sales people appear trained to argue and chase their tails, going round and round, with words like "nothing is more important to us than customer satisfaction" or "We do all we can to make sure your experience is beyond your expectations" or even after the problems were reported, my salesman, Bill Weber says: "I want you to know that your problem concerns me. I do not want unhappy customers". Of course words are their trade..no help, no satisfaction...just more words and arguments...and techniques to turn the arguments around to fault the buyer. "You attacked my character"...and other kinds of self-righteous indignation. Please know that there never was an intent to help. They want happy customers only on their terms. If they have your money and you have their "junk", the deal is over. High fives all around at Gurley Leep, right, Bill?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gurley Leep:
I purchased a van from Gurley Leep in April 2006. The salesman, Mike Hoy, was very helpful and made the experience great. However, as part of a promotion I was to receive a $500 gas card with my purchase. Mr. Hoy advised me that the card would be mailed to me in mid May. On or about May 20, I still had not received the gas card. My wife contacted the dealership and was told that the card should arrive within a few days. After about 4 days, my wife again called and was told the same as before. After several more phone calls she was told to come in a pick it up. She made contact with Mr. Hoy’s manager (Gino?) who still could not produce results. The first trip resulted in no card. Finally, after numerous phone calls and trip, the card was finally available on June 16. My frustration comes from the numerous attempts and failures in obtaining this card. I fully blame Gurley Leep management for this delay and absolve Mr. Hoy from any blame. There are many stories about dealerships forgetting about the customer after the sale and I fully understand and believe these stories now. It is for this reason that I will never buy another vehicle from any Gurley Leep dealership and plan to tell my friends, co-workers, and any other person that will listen. The most frustrating issue was not once did anyone, besides Mr. Hoy, apologize for this problem. I know this memo will fall on deaf ears/blind eyes and nothing will ever come from it but I felt someone should know what a lack of compassion Gurley Leep management has for its customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gurley Leep:
Bought brand new 2005 Nissan Murano, 13 miles on it. Only have had it for a month, but haven't actuall HAD it. I've been able to drive it for 6 days out of that month it's been in the dealership service dept all the other days. Long story short...gas leaking out of the gas tank from underneath the car and they tell me nothing is wrong with it. Hey guys, I have video and pictures of the gas leaking out of the car while my family was in it on vacation.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Gurley Leep:
Every time I have visited University Park Chrysler I have been treated pleasantly and they have explained the work required in detail. I feel confident they know what they do and do it well. I have had my 1996 Sebring serviced there since 1997 and my husband and I have purchased two vehicles from their dealership. Our Jeep Grand Cherokee served us well for 4 years and now we own a 2003 Mitsubishi Endeavor, one of the finest SUV's I have ever driven. I would recommed the Gurley Leep team to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gurley Leep:
The day we drove our 99 dodge durango off the lot, it broke down. They kept it for a total of 2 weeks trying to find out the problem. Then 8 months later, we had to take it to another mechanic for the ball joints & tire rods. The Mechanic stated that Gurley Leep new exactly what they sold us. (YEAH 125 point inspection??) Now, after a year and a 1/2 the motor blew and that had to be replaced---plus the sensors are now all whacked out. We understand Wear & Tear, but we have only had our vehicle for a year and a half. We bought new tires for the darn thing and now it looks like it needs yet another alignment. Total cost of damage??? Around $3000 of course on top of the interest and payments we are paying for the piece of junk! Gurley Leep on Grape Road-STINKS! They not only sold us a lemon---but they KNOWINGLY sold a piece of crap that could have endangered my family.

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