HBL

Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
As with so many other reviews, I don't know where to start. Way too many problems and the staff are an absolute bunch of jerks. It must come from management on down. I have seen too many service reps leave, and speaking to one who ended up elsewhere, this is because the managers are totally profit driven and could care less about customer satisfaction. They routinely took advantage of my wife. A horrible place to deal with, and I'm glad I finally found a trustworthy independent shop.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
The saga begins in 2005, I get a flat and low and behold no spare. The car had been a couple of places including HBL so I called my service writer to see if was removed and not replaced by accident. Couldn't find it. Put the car on lock down, no one touches it but me. I bring it back for the 35k 6 months later with a bunch of warranty requests. Get denied on half of them. The scratch my rear bumper. Change my own oil 4 months later and whoever put the underbody skirt on left 2 bolts out so now it's damaged. A couple of months later I am cleaning the car, go to clean the spare well and wheel and tire is gone again. I end up buying it (the same one) back on ebay. Check the other work that had been done and half of it is not put back together correctly.
Call the service manager and he hides behind the amount of time passed. I drive the car 7000 miles a year sorry it took me so long to figure out you stole from me.
My fuel economy takes a dump around the same time so I check the plugs, if they were replaced at 35k I am a Bill Gates. Complain with BBB and with Audi of America,,,basically get told to pound sand. To bad the car is so great, I will never deal with HBL in any fashion ever and I will trade this car as soon as I can.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
Took my car in for 50k service & they completely ripped me off. Would never take my car there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
What a nightmare dealing with HBL service department. Price gouging, but when you get the car back you always discover something did not get fixed. I had a problem with the engine losing power and vibrating, I get a call that it's "oil sludge" and it would cost $5000 to fix. They had the car two weeks. Now you would think that with a $5000 repair would give me two minutes conversation with the technician to insure they understood the problem. I get the car back two weeks later, did not even get all the way back to work and had the same problem. I'd also mentioned two of the tires they replaced on a previous servicing were leaking air. When I got it back this time I noticed that the two tires were still low. This dealership has soured me on European cars completely, now driving a Honda Accord, why on earth did I stop buying Japanese cars? That A4 was a nightmare.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
I echo others here...."I have had so many bad experiences with this dealership that I would never consider buying a car here or having them service my car. " The only reason they're still in business (service OR sales) is they're the only Audi shop in the No.Va. area. Alexandria is too far away and too small. I drive over to Md. now for service, which is a hassle. I'm dumping the car as soon as it's out of warranty.


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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
Have bought a loaded A4 from Audi via their on-line division. All physical contact with the dealer after picking up the car has been absolutely appalling - uncaring/rude, lacking professionalism all around. I cannot understand how they can stay in business. In fact, I do - they have a larger selection than other Audi dealers in the area and Audi is a high-demand brand in DC. Furthermore, they also sell Porsches although I would surmise they behave the same there. I am looking to upgrade to an S4 or S6 but would never consider HBL again - unfortunately, Audi of America is aware of the black eye these people give them and do not seem to care. I may look at an M5 next.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
I had so many problems with this dealership it is not even worth writing about it. Some of the common problems with every service visit are:
- They do not know what the problem with the car is.
- They never complete the work on the first visit.
- Not consistent service.

I purchased the car from HBL and this is the only positive thing that I have to say about them:
- They do not have the best price in the market, but they did not hassle me at all.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of HBL:
I was looking to purchase the car of my dreams--a new S4 and HBL happened to
have one that fit my specs on the lot. As part of the negotiations, I gave them a
price I was willing to pay, which included the vehicle, destination, gas guzzler tax and
documentation fee. When I arrived to purchase the vehicle, the salesman provided
me with a deal sheet that added BACK the gas guzzler tax. I had to argue for a few
minutes before he appeared to agree that the tax was added back in error. While
waiting for the F&I guy to finish the deal, I was told that it was mandatory to fill out a
credit application, even though this was an all-cash deal. I refused and had to argue
for a few minutes longer.

In to visit the F&I guy. He attempted to add back the gas guzzler tax (which would
have resulted in me paying it TWICE) which I caught on the final contract--like I was
going to miss an extra $1,300 tacked on.

On to delivery. The only thing I asked the salesperson to check was to straighten
the steering wheel, as it was canted a degree or two to the left. Sure enough, on
delivery it was untouched and needs to be addressed.

I gave HBL a bad rating in the Audi of America survey and asked both AoA and HBL
to call me. I received an "apology" call from somebody at HBL. During that call, in
which I was exceedingly polite, he explained that **I** made a mistake by not filling
out the credit application and and that "...the Patriot Act required them to get a credit
application on all car buyers." What bull.

After that experience, I will NEVER let these guys touch my car. Stay away from HBL
Audi. Audi of America, please do something!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of HBL:
Stay away from them -- such arrogance! Referred to them via Costco buying service -- quoted a decent price over the phone, but they tried to rob me blind with extra fees and by jacking up Audi's official lease factors. When I brought this to their attention and asked for Audi Financial Services "real" rate, the salesman laughed at me and said the markup was standard throughout the business and represented "the only profit they could make" on a sale. Luckily there are other dealers in the DC area who are willing to treat their customers with a little more respect and honesty.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
I have a pre owned certified Audi (2001) bought from the dealer around Jan 2004. <br><br>SCENE I: I went for a routine check up in November. They claimed that the direction of the tires was not correct and needed to be changed. ($150 over the $750 I was already paying. My argument: The car is certified from HBL. If tires are not in the correct direction it is their responsibility anyway since they assembled they should have checked that during the 300 point inspection. <br>As if this was not enough, they then scratched the entire driver side of the car. When I took it back they initially refused and then kept the car for the whole week without actually working on it. Next weekend when I went to collect my car, they still had not gotten to it and quoted stupid reasons like weather etc.. Despite repeated complaints the manager refused to reimburse or even apologize. <br><br>SCENEII: Exhaust pipe broke down. Initially they told me that it was the Catalytic converter and they would cover it under warranty. They called me and told me that the quote was $550. I told them that I would like a second opinion. When I went to collect my car, they said that they could not let me drive the car this way and it was a safety issue. So they changed the pipe, charged me $450. . They told me that I will have to come later as their technicians are not in. When I went back to them to recollect my car, I asked for an inspection. Likewise I suspect there is a leak of the exhaust gas. So when I went for an inspection to see of they have really put original parts and if they have assembled it correctly I was told that I would be charged another $55 for the inspection. I strongly suspect that they have not done the job correctly and because of disagreements they may even have sabotaged the exhaust system. Currently I have a rattling exhaust and an evident exhaust smell. <br>There are no LOANERS. Likewise the rented cars are the oldest possible. During the many hours I spent at the Audi Service, I have seen people getting angry and walk out due to lack of timeliness. I believe the Honda and Toyota dealers would have better service. <br>

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