HBL

Reason for Visit: Service

I recommend this dealer: No

My Review of HBL:
I took the car there to have it inspected after it was involved in a collision. The body shop did not repair some things correctly and I wanted the 'experts' to make sure it was put back together correctly. It was like pulling teeth to get the service advisor to give the mechanic the 'ok' just to drive the car! If i'm hearing noises and it feels like its pulling, how is just looking at it going to determine what's wrong?? They never resolved the electrical issues I had with the car - they blamed a low-voltage battery. I'm no mechanic, but that makes no sense. And when I went to pick it up, there as a new dent in my brand new rear bumper!! They claimed b/c it was a new, state-of-the-art shop, it couldn't possibly have been done there. Whatever!! I had to call Audi customer relations just to get them to agree to replace it, and they wouldn't authorize a rental or loaner for the days i was inconvenienced. And they never call!! Everytime I got any information, I had to initiate the call, and they just never seem to do what you've asked them to do. They acted like they were afraid I didn't have the money to pay! Absolutely the WORST service experience ever. They are stuck up, snotty, and don't know jack about repairing the cars. Where did these people come from and where do they get off! Thinking of trading in my Audi...even the customer advocate seemed to let the dealer get away with acting this way. For such a high end store and dealership, they are completely clueless as to how to treat their customers. And where are the loaners?!?! I was immediately taken to Enterprise, and had to pay for my own car!! Ridiculious!! DO NOT EVER GO TO HBL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of HBL:
I have had so many bad experiences with this dealership that I would never consider buying a car here or having them service my car. <br><br>In 2000, I bought an S4. The first time I walked in the showroom I was treated as if I couldn't afford the car... they wouldn't let me have a test drive. I chalked this one up to the salesman, and came back a few days later. Well, that sales experience went a little better, but they tried lowballing me on a trade-in and the financing people not only lied about my reported credit score, they also tried to pass off financial products without explaining the full consequences of them... very shady.<br><br>Since that time, my car has been in for service numerous times. They are never timely and it is difficult to schedule an appointment with them. They have taken the car in for problems and not fixed the problems. They have kept the car for minor issues for 4 days, not done anything to fix it, then charged me for the rental car beyond 3 days, all without calling me to tell me that I'd be on the hook for money.<br><br>A co-worker got a TT from them recently, and it spent over half of the first month in HBL for service. They were horrible at communicating with him. He asked if he could keep the car while waiting for them to service it since the issue was minor. They said it'd be better if he didn't, that it would only be a couple of days. Two weeks and several phone calls later, they finally said, &quot;well, the part's not going to come in for a while, so come get your car&quot;.<br><br>I can't imagine worse customer service. I suppose that's part of the game considering how many cars they do sell. I definitely do not recommend them.

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