HONDA OF FORT MYERS

Reason for Visit: Sales

I recommend this dealer: No

My Review of HONDA OF FORT MYERS:
I took my car in for what I expected to be warrantee service. And then soon found out that almost none of my complaints were warrantee related. The first of my complaints was related to my engine light being on for the last two weeks. They provided me with the excuse that a small animal had gotten into the engine compartment had chewed through the wire. I managed to have one of the service techs show the wire, and it was not chewed in half. The wire seemed to be separated from the NOS censor from the censor itself. Besides the area where the wire was loose was in a very small place located on the upper position of the motor. The price for the repair job was $400.00. What a deal. …..I also complained about the rear defroster not working. There response was it was working fine. However, for the last two months, the defroster has not worked. The next item on the light inside the glove box; the glove box light could be seen inside the car when the headlamps were turned on. They managed to correct this problem. Another problem I had with the car was the driver’s side window. The window rattled while I was driving down the road. The dealership confirmed the window was loose. However, during the process, they managed to break my door. And they had the nerve to give me the car back in that condition. They did, however, say they would fix the door and the window regulator, but I would have to wait until Monday of next week. I went back to the dealership on Monday, and guess what, no part. The problem was resolved on Wednesday. My last complaint was about a tapping sound coming from the rear passenger side of the car. They stated that there was broken glass in the rear panel of the car. It would seem that someone had broken the rear glass of the car, and not cleaned out the rear panel before installing the new glass. And of course, they wanted me to pay $150.00 so they could vacuum the glass of the rear panel. Most people of common sense would have went ahead and done it anyway. This dealership seems to want to pass on expenses to its customers no matter what the cost. As a matter of fact, they might want to change their motto to “we will steal you money with a smile.”

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Reason for Visit: Service

I recommend this dealer: No

My Review of HONDA OF FORT MYERS:
I took my car in for what I expected to be warrantee service. And then soon found out that almost none of my complaints were warrantee related. The first of my complaints was related to my engine light being on for the last two weeks. They provided me with the excuse that a small animal had gotten into the engine compartment had chewed through the wire. I managed to have one of the service techs show the wire, and it was not chewed in half. The wire seemed to be separated from the NOS censor from the censor itself. Besides the area where the wire was loose was in a very small place located on the upper position of the motor. The price for the repair job was $400.00. What a deal. …..I also complained about the rear defroster not working. There response was it was working fine. However, for the last two months, the defroster has not worked. The next item on the light inside the glove box; the glove box light could be seen inside the car when the headlamps were turned on. They managed to correct this problem. Another problem I had with the car was the driver’s side window. The window rattled while I was driving down the road. The dealership confirmed the window was loose. However, during the process, they managed to break my door. And they had the nerve to give me the car back in that condition. They did, however, say they would fix the door and the window regulator, but I would have to wait until Monday of next week. I went back to the dealership on Monday, and guess what, no part. The problem was resolved on Wednesday. My last complaint was about a tapping sound coming from the rear passenger side of the car. They stated that there was broken glass in the rear panel of the car. It would seem that someone had broken the rear glass of the car, and not cleaned out the rear panel before installing the new glass. And of course, they wanted me to pay $150.00 so they could vacuum the glass of the rear panel. Most people of common sense would have went ahead and done it anyway. This dealership seems to want to pass on expenses to its customers no matter what the cost. As a matter of fact, they might want to change their motto to “we will steal you money with a smile.”

Was this review helpful to you? Yes | No