HOWARD ORLOFF

Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
I went to this dealership for a burst radiator hose on a Discovery with 70K miles. They repeatedly fixed some things, hoses, thermostats etc. and sent me away each time, not getting more than a mile away before the engine overheated again. Finally after having the car towed back to them 3 times at my own expense they told me the engine heads had been warped and I would need a new engine. I took my business elsewhere. Thier negligance cost me an entire engine for a burst radiator hose. I would seriously think twice about taking a car to them. They cheated me out of hundreds of dollars so that I could take the car somewhere else and spend thousands to fix their mistakes.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
Should you have a Discovery worked on, check your roof tops for damage! Apparently the service department does not have enough clearance to properly extend the Discoverys on the racks. In as much, you will get dings/dents/scrapes up there and seldom notice because of the height of the truck. They are such numnuts!

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Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
Should you have a Discovery worked on, check your roof tops for damage! Apparently the service department does not have enough clearance to properly extend the Discovery's on the racks. In an much, you will get dings/dents/scrapes up there and seldom notice bacuase of the height of the truck. They are such numnuts!

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Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
Just can't ever get it right the first time! But they will dazzle you with their self perceived "Orloff Experience." Yet I still purchased 3 cars from them - I guess I'm the idiot. The primarly problems are quite often experienced after the sale of the vehicle - go figure. Bought a "Certified 2004 Land Rover" - of the 1st 79 days of ownership, it spent 42 of those days in the shop. Still cannot figure out how the vehicle was ever certified in the first place? They basically replaced the complete drive train, requiring 4 different stays in the shop. They just couldn't figure out what was wrong, so through the process of elimination/replacement they finally got it. I was told on one occasion that the plug wires were not in the proper order! How could this happen to a vehicle that went through a 140 point inspection? I certianly hope when they go looking for the warranty work reimbursement from LR North America somebody on that end asks some questions.

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Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
I have been here twice and both times, both service reps did not answer my phone calls or call me back. When I went to pick up my car (Range Rover headlight fixed), they gave me the run-around and said it wouldn't be done that day!! To replace a headlight bulb!! I brought it back and experienced rude behavior by the other service rep. The problem is this is the only Land Rover dealership in the city. I would not recommend this place for anything!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of HOWARD ORLOFF:
I have repeatedly been to this dealer, because my car is under warranty.
Each time I felt like they have just ripped me off. Usually they will state the repairs needed are not under warranty and I will have to pay hundreds of dollars for the fix. The last time I went was an emergency brake situation and they ended up telling me the cost would be close to $2000.00 for a brake job!!!!
I went to a local reccommended mechanic and paid less than $500 for the whole thing. AND this mechanic used Volvo parts, so don't let them tell you that they are the only ones with Volvo certified parts. Be extremely cautious if you must use Orloff Volvo, but check out another reputable mechanics price before agreeing to any repairs. I will bet you do better w/the mechanic.

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