Habberstad Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Habberstad Nissan:
I was talked into a package for 120,000 mile which include tire balance and rotation, fluids change, spark plugs and full diagnostics. The cost was $650, and i was advised on recommended repairs such as timing belt replacement. I asked about a squeak in the front end and first they said it was the belts, but the squeak occurred when the car was not running. I came back and asked again and they advise shocks and struts be replaced, but i said no due the price. I had a torn boot on my front 4x4 axle and the priced replacement at $370 plus tax, but i said no due to the price. I drove off feeling rushed out and unsatisfied that i paid too much for the service i got and that they did not do a thorough diagnosis. I later went to another garage and had the axle replace for $140 total and they took a quick look at other things and noticed there was virtually no coolant in the radiator and the valve covers were leaking.

My suspicion of poor service and lack of real diagnosis was confirmed. Habberstad Nissan did not even check the radiator or compression as part of "full check" for $650. The simplest of things like this could have caused me a blown engine. The service front persons lie about when the car will be ready all day long, you cannot talk to the person working on your car or even get close to your car to see a problem if they find one and the service person who does talk to you looks at you like you have insulted his mother by asking to look at something again or if you suggest they may have missed something.

I do NOT recommend buying or servicing with Habberstad Nissan ever.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Habberstad Nissan:
They charged $100 just to program a key. Another $100 if you buy the key which you can purchase on ebay for $20. I read it takes 15 minutes for a technician to program the key. I also see what other people have paid for programming by searching in car forums and see it is anywhere from $30 to $80. I am looking to lease another car next month and i know where I won't be going.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Habberstad Nissan:
This dealer is a shady to say the least. Do NOT give them the business....there are PLENTY of other dealerships around that actually want to sell a vehicle and not waste their customers time.

Spoke to a salesman about purchasing a new Nissan Murano. I knew availability was an issue from speaking to other dealerships. The salesman said he had the car I wanted in stock and ready to go. When I got there, we negotiated a price, which was a long drawn out experience itself. After negotiating, he tells me the car he said was in stock "just sold 5 minutes before you got here". Told him I was upset but if he could locate me a vehicle, I would buy it from him at the negotiated price. He said that availability "would not be a problem" asked for two color choices and told me I would "definitely get either one". I explained again that I knew availability would be an issue, and to just run a locate while I was there so that our time wouldnt be wasted. He refused. Gave him the benefit of the doubt and gave a deposit on a credit card and he said he would contact me in 2 days to let me know when I would have the vehicle. All without running a locate. 3 Days later he calls and tells me he cant get one and to give him another 3 days.....I do. 3 days later, no car.....asks me to wait another month. I tell him I want my deposit back, he says I need to come down to do it. I come down and go directly to the finance manager.....explain the situation and he says he will refund it but I must wait a week because "the accounting dept. only does refunds once a week". Sure they do. They have no problem TAKING your money any day of the week, but refunds are only once a week.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Habberstad Nissan:
I had to bring my Armada back to Habberstad for a remote start issue (they installed) and was stopped by the service manager when I picked up my vehicle regarding the review I had posted on this site. I had completely forgotten about the review until he printed it out for me.

After re-reading the review I had posted, I explained to him my position and why I felt that his behavior was not customer service oriented - especially to a customer who purchased two vehicles from Habberstad. We had a lengthy discussion and he ultimately apologized for his behavior and for my prior experience; a commendable gesture.

I am happy to see that Dealerrater.com is viewed by dealerships, and I hope my original review has caused a behavioral change, or at least given Habberstad reason to reflect upon their customer service.

Whereas I have not reached a point where I would recommend this dealership, I would hope that I can in the future as I would much rather write a good review than a bad one.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Habberstad Nissan:
Do NOT buy from Habberstad Nissan! I bought a 350z from them in 2006 with extended warranty (75k). My car has been burning oil like crazy since day one. I have receipts showing that I have to buy oil or get an oil change almost every 3-4 weeks. I took it to Nissan for a diagnostics which they charged me $97.50 + tax (even under warranty). Instead of properly checking the motor for burning oil, they tried to sell me a tune up for over $500!!!

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2:55 Nov 11th
Phone call: Anthony (service manager), "listen, listen, call nissan and ask them where you can bring your car. Don't bring it here".
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I purchased the car from this dealership and look how they treat me now!!! Stay away from them!!!

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