Hackensack TOYOTA

Reason for Visit: Service

I recommend this dealer: No

My Review of Hackensack TOYOTA:
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible.
They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hackensack TOYOTA:
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hackensack TOYOTA:
I came they made things simple! I was helped within minutes... I was happy I had put an online inquiry before coming to the dealership because it gave me a chance to build relations with the people I delt with before I actually purchased the vehicle! I was also given 3 free oil changes and a digital camera... I didnt even have to ask they just said thank you for your business... we want to offer you this as a token of gratitude... I was very impressed...... I think anyone who is considering a vehicle should first call joe bobowicz or Lorena there in the sales department .... ext 502....



Goodluck

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hackensack TOYOTA:
I came they made things simple! I was helped within minutes... I was happy I had put an online inquiry before coming to the dealership because it gave me a chance to build relations with the people I delt with before I actually purchased the vehicle! I was also given 3 free oil changes and a digital camera... I didnt even have to ask they just said thank you for your business... we want to offer you this as a token of gratitude... I was very impressed...... I think anyone who is considering a vehicle should first call joe bobowicz or Lorena there in the sales department .... ext 502....



Goodluck

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hackensack TOYOTA:
Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hackensack TOYOTA:
Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hackensack TOYOTA:
Car was damaged during service
Service was not done as promised

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