Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Haddad Subaru
Pittsfield, MA
455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
455 Reviews of Haddad Subaru
January 01, 2012
After one email and two voice mails, no one saw fit to call me. Too bad, too. I had decided on the car (2012 Impreza), had no preference for color, was willing to buy it sight-unseen without a test drive, call me. Too bad, too. I had decided on the car (2012 Impreza), had no preference for color, was willing to buy it sight-unseen without a test drive, and was paying in cash. I sent an email to another dealer who called me in less than two hours. Guess who got my business? If Haddad is that cavalier about sales, I can only imagine what their service department is like. I will also have my new car serviced elsewhere. I believe in supporting local businesses, and do so whenever possible, but not at the expense of service. Pittsfield in general seems to be plagued with an apathetic attitude toward service of all kinds. Something in the water, perhaps. More
by jiminycricket
Employees Worked With
Never given the chance
October 25, 2011
Went in looking for a new car. Called first. They salesman met me, nice enough guy. I knew what I wanted and we sat down to talk abotu price. The experience was unlike any I'd been through. They gave salesman met me, nice enough guy. I knew what I wanted and we sat down to talk abotu price. The experience was unlike any I'd been through. They gave me a number and that was it. It felt as though they put it out there like they were the only Subaru dealership in the world and I had to take it or leave it. As if they didn't need the business. The next dealership I went to I ended up buying a new 2012 Subaru (the same car). I could've easily done the same at Haddads but I did not feel they earned/cared about my business. After discussing this account with others, I have heard similar stories. More
by ccampoli
Employees Worked With
unsure
July 31, 2011
It is no wonder people local to Pittsfield go to other dealerships.. Haddad treats a service visit as a "one time opportunity" to rip you off. Little do they realize that for each customer they do this t dealerships.. Haddad treats a service visit as a "one time opportunity" to rip you off. Little do they realize that for each customer they do this to they lose that customer, and that customer lets other people know how bad they were treated. They will out of business soon with the reputation they have. I'm not going into the details, but I refuse to enter that dealership again even though I work less than a mile from it! More
by jdaigle
Employees Worked With
unsure
March 09, 2011
Mary was great! She helped us get just what we needed at a fair price. I would, however, like to have seen much more professionalism and overall friendliness from the sales staff. As I waited for my oil cha a fair price. I would, however, like to have seen much more professionalism and overall friendliness from the sales staff. As I waited for my oil change to be completed, I was subject to inappropriate conversations, plenty of cursing, and when I actually had questions about our next Subaru car- not very much help. I got the feeling I was inconveniencing the sales staff by waiting in their waiting room and especially by asking car sales related questions. A shame, as I am looking for the next Subaru dealership in western Mass to purchase our next car from. Looks like we'll avoid Haddad for sales, but stick with them for services. Again, Mary has been wonderful. More
by pmcneil
Employees Worked With
Mary Vranas
February 18, 2011
live in athens new york, could had gone to albany,kindson,rhinebeck,saratoga,catskill new york but made a trip to pittsfield, mass. for a new 2011 subaru outback limited i was glad i did. if y albany,kindson,rhinebeck,saratoga,catskill new york but made a trip to pittsfield, mass. for a new 2011 subaru outback limited i was glad i did. if you go their see josh he was a great young man. MADE A WONDERFUL DEAL. HOPE THE SERVICE IS JUST AS GOOD. More
by articfoxjr
Employees Worked With
josh
