Overall I am very happy with Haggerty Ford. My wife and I knew we wanted a used Ford Flex, 2013 or 2014. She found that Haggerty had 2 on the lot, an SLE and a Limited. The Limited was more expensive than we were looking to spend, but I decided to go after work on a Friday evening to look at both.
When I walked in I met Dave Palumbo, who ended up being a fantastic rep. He showed me both vehicles, explaining the different features and by my choice we test drove the one I was considering most heavily. It’s important to note here that my wife and I had also shopped at Carmax. I think Carmax is great – the prices are transparent, huge variety, limited pressure. But here’s the HUGE difference: Dave knew both vehicles intimately. He was able to explain all the features and the differences between the two. At Carmax (where I should mention I have bought cars before), the salespeople do not know the vehicles all that well. In my experience they struggle with the finer points.
Dave had another couple with an appointment, so he had to interrupt our sales process and check back in with me periodically. I let him know it was fine by me as I was just sitting in that Limited, messing with the Bluetooth and sound system. He apologized a ton, which I didn’t need to hear, but it’s nice to know someone has respect for your time.
The next day, my wife, two kids and I, came back to drive both vehicles and make a decision. I never felt pressured. We decided on the Limited and began negotiation. I have to say that this didn’t feel any better than any other car negotiation I have been in, but I will say that in the end I got the price I wanted and the value I wanted for my trade in. (I knew both _exactly_ before I walked back into that dealership.) There were the same “I have to ask the manager”, “I’m not sure if that will work but…” tactics that are used. In the end, though, I really feel good about the whole thing. Yes – it took WAY TOO LONG to negotiate, finalize the deal and get my car. But I got an amazing car, was fully educated along the way by Dave, and in the end I got a better deal than the fixed Carmax “no hassle” pricing.
My experience was great and Dave Palumbo is a pro. I’m glad to have met him. How often can you say that about a car salesman?
I Recommend This Dealer:
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