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Haley Buick GMC Airport

Richmond, VA

not yet
rated
369 Reviews

5500 South Laburnum Avenue

Richmond, VA

23231

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369 Reviews of Haley Buick GMC Airport

September 01, 2023

You feel like a number here. No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross s More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom D
Sep 05, 2023 -

Haley Buick GMC Airport responded

Hi TJ, we are sorry to hear this happened at our sister store. We would appreciate if you could update your review to the correct location as this is the Buick GMC Airport location, not Chrysler Dodge Jeep Ram. We will forward this to our CDJR management and will reach out as soon as possible.

March 10, 2023

Janet Pineman and other associates came through once again! We purchased a new Enclave with the attentive support of Ms. Pineman. Ms. Pineman is always pleasant to work with for a car buying experience. More

by jlloydjr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
Mar 13, 2023 -

Haley Buick GMC Airport responded

We appreciate the review, jlloydjr1. Thanks for taking the time. We look forward to serving you again soon!

December 29, 2022

Aaron the service writer is awesome he should get a raise. I had a time issue and he handled our issue quickly. More

by Magnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cain
Jan 02, 2023 -

Haley Buick GMC Airport responded

Magnet, thank you so very much for the kind words. I'm sure Aaron truly appreciates them as well! Happy New Year!

November 30, 2021

Haley Dodge on Laburnum Ave. I went there because the service dept had been good for taking care of my car. I needed another vehicle, because my car had been totaled. Logan Carter asked me questions t More

by hr.olton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Carter. He is at the Chrysler, Dodge, Jeep, Ram Haley Auto (5 stars)
Jan 20, 2022 -

Haley Buick GMC Airport responded

Thank you so much for your review. We are happy to hear that Logan helped get you in your pre-owned Equinox.

August 24, 2021

Steve Dixon and Michael Pascual never cease to amaze me in making sure I get exactly what I want. Their knowledge and expertise is impeccable! I have been a repeat buyer several times as I know I can tru More

by SJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pascual and KP, Steve Dixon
Aug 24, 2021 -

SJ responded

Steve Dixon and Michael Pascual never cease to amaze me in making sure I get exactly what I want. Their knowledge and expertise is impeccable! I have been a repeat buyer several times as I know I can trust I am getting the biggest bang for my buck as well as trust they have my best interest in mind as well. KP is also a pleasure to deal with as well and is very knowledgeable as well. Great friendly staff! They all go above and beyond and make what can be a stressful situation a super fun experience! Thanks guys it’s always a pleasure!

August 24, 2021

Service has been absolutely horrible. Multiple issues with my truck that appointments have been made and they always say they never have time on appointment More

by Wes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracy Sigler, Bill Sigler, CJ Stotler, Ken Trippeer, Brian Moden, Aaron Cain, Bill Criswell
Jan 20, 2022 -

Haley Buick GMC Airport responded

Hi Wes, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.

August 10, 2021

Every since I bought my Buick from this dealership, I only want them to take care of it. Thanks for considering what I think of the care given. GREAT!!! More

by Gwenlhimh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Verlander, Aaron Cain
Jan 20, 2022 -

Haley Buick GMC Airport responded

Thank you for the review. See you next time!

April 03, 2021

Thank you Mr. Steve Dixon for your hard work and your Thank you Mr. Steve Dixon for your hard work and your professional expertise for making my car search less stressful. I'll enjoy my Enclave. Thank yo More

by m16whitehead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Dixon, Greg Huband, Aaron Cain, Allen Andrews
Jan 20, 2022 -

Haley Buick GMC Airport responded

Hello m16whitehead, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

March 12, 2021

Diane Kaufman is outstanding. The vehicle was located at another dealership, and she drove and got the SUV. Mike the finance manager is great too. More

by kim.gaines08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Kaufman and Mike
February 12, 2021

I have purchased 2 vehicles from Janet Pineman and Michael the finance manager Always excellent services highly recommended very friendly atmosphere And Very knowledgeable Janet is always g More

by alicejin201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
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