Reason for Visit: Sales
I recommend this dealer: No
My Review of Haley Toyota of Richmond:
My wife and I had a very frustrating experience dealing with Haley Toyota of Richmond.
We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very polite,helpful and patient in showing us the various Camry models. Our first visit to the dealership we just looked at the inventory to see if we were interested. The trainee called us several days later to tell us that one of the colors we were interested in had just come in. We returned to the dealership to again look at the cars and were interested in taking a test drive.
Before we could get a chance to test drive a car, the new employee's trainer / manager approached us. The manager was extremely pushy, inpatient and rude. He said that we had been wasting the trainee's time since this was our 2nd visit and that we were not helping to get the trainee his first sale. Furthermore he belittled the new employee by stating in front of him that he could be fired if he didn't make a sale soon.
Needless to say we were disgusted by the manager's unprofessional conduct and immediately walked off the lot. My wife and I's families have purchased 18 cars in the past 20 years from Haley of Richmond. While we have never before had an unfavorable experience such as this, this is strong indicator of how the customer service has gone down hill. If this is how Haley wants to train their sales people, they are gong the wrong direction. This will likely be the last time we visit this dealership
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