Haley Toyota of Roanoke

Worst experience with a body shop I’ve ever had. 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck a 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck again. First trip in was 4 months of being told they were waiting on a windshield. Finally was called to pick up and there was more damage to the paint of the truck on the passenger side that wasn’t there originally, damage on the driver side they still hadn’t corrected, bad installation of parts, overspray on all windows and seals, left out snaps to hold seals in place and to top it off hadn’t even installed the windshield but definitely had already included in the bill. Fast forward another month and it’s finally ready again after they repaired all of the issues they caused. Now the badges are falling off and still hadn’t removed the overspray from windows or seals. Badges were ordered and a week later replaced now I’m left with paint swirls covering almost the entirety of the passenger side that I had not seen when I picked it up and paint swirls around every badge they replaced. Seal on passenger door was reinstalled poorly and leaked until I fixed it myself. Now after correcting the overspray on windows myself I’m still left with overspray on bed liner, over spray on almost all door seals, and a ton of paint swirls to pay to fix out of pocket. If you have a choice take your vehicle anywhere but here. More

I purchased a new vehicle from Haley Toyota on February 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic alb 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic albeit important safety features which were requirements in my car search. Allesha recommended a car and assured me that every feature I wanted was on the far. The car felt right so I purchased it and drove it home. When I got home, I noticed one of the safety features I required wasn't working. I initially thought it was turned off so I messaged Allesha to ask how I could enable it. She then told me that she "misread" the spec sheet, and my car did NOT in fact have the safety feature. Perhaps she was truly negligent and misread the spec sheet; but I do wonder if anyone else have purchased a vehicle at Haley Toyota with the promise of a feature that happened to be missing. A car is a major financial commitment and all I got was "apologies for the inconvenience." It took quite a bit of pushing to escalate the situation. I was then connected to Ricky, a sales manager at Haley Toyota. Ricky initially told me that he could not compensate me for the feature I was missing. All I wanted was after-market parts installed so my vehicle has all the safety features I wanted. Ricky told me that compensation was off the table and escalating it further would be pointless. And so, I called Toyota's corporate office. A very nice lady took my complaint seriously and the very next day, I got a call from a manager at Haley Toyota informing me that I would get monetary compensation so I could install the feature myself. I am currently waiting on the check. I am glad Toyota's corporate offices put their customers first and helped me push this situation closer to a resolution. All in all, I spent many frustrating hours dealing with Haley Toyota's lack of competence and unwillingness to make things right (hint: it's all about the bottom line). I was told there was nothing they could do until I escalated all the way to corporate. It was an uphill battle to get any help whatsoever. I wonder if I am the only one who was promised ghost features in order to unethically make a sale at Haley Toyota. I hope my experience is a one-off situation and not a repeating theme at this dealership. More

I had scheduled for a leaf Spring recall for Friday. I was told that the part would not arrive by the time my appointment came up so I had to take another day off from work to reschedule for next Frida I was told that the part would not arrive by the time my appointment came up so I had to take another day off from work to reschedule for next Friday. I had explained to them that my truck had a lift kit on it, which consists of 2 extra leaf Springs. I asked that when they replace the leaf Springs if they could put spacers i have. They told me that would be fine that it would take about a half a day. I get there and told the woman at the desk that I was here and she told me to pull the truck around. After doing so I told the gentleman about the lift kit and even showed him. He asked if I signed the paperwork which I replied yes. He said "You're fine then". I got a message saying they have my truck that if I had any questions to ask. 6 hrs later I message them asking the ETA. I got no reply. So I walked in the with my step dad and asked what was going on? The guy that was handling my truck said they couldn't work on it because it had two extra leaf springs. I told him "first off I informed 3 people about the lift kit and they told me it wasn't an issue. Secondly 6 hrs to tell me you won't work on my truck?" So in the end I got lied to, lost 2 days of work, gas getting there and back, and still left with an unsafe vehicle. More

I had the fortunate opportunity to work with WJ Altizer for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; his professionalism was so appreciated. He answered all of my questions and really tried to accommodate my financial situation. I love the car and would highly recommend this dealership, and specifically WJ, to anyone on a quest to buy a car. More

This dealership is SIMPLY THE BEST! Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on certain things are needed! This is my second car that I have bought from them and if I should go for a third it will definitely be Haley Toyota! SIMPLY THE BEST 😊 More

Patty Dietrich is the best, she’s attentive, knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat c knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat customer. More

Every aspect of finding and purchasing my new 4Runner was amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working a amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working and knowledgeable - a pleasure to deal with!!! The entire staff is fantastic! I couldn’t be happier!! More

It takes them 2 hours to do inspections. It cost $43 to replace a turn signal bulb that is probably less than $5. It cost $43 to replace a turn signal bulb that is probably less than $5. More

Beware of bait and switch, we were there earlier and the advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. More

I recently bought a new car at Haley Toyota, Roanoke VA. Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going the extra mile. If you are interested in purchasing a new or used car, I would recommend highly that you contact Jerry. Over the years I have dealt with hundreds of sales persons and I can say without any reservation whatsoever that he is absolutely the best one. More