Read Reviews Hall Chevrolet Western Branch

Hall Chevrolet Western Branch

Hall Chevrolet Western Branch

3412 Western Branch Blvd
Chesepeake, Virginia 23321


(877) 475-0719

Hall Chevrolet Western Branch
Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.6
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.4

24-Month Rating

based on 43 reviews

4.6

4.6 out of 5

129 lifetime reviews

Hall Chevrolet Western Branch

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Certified: Hall Chevrolet Western Branch

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Hall Chevrolet Western Branch has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Hall Chevrolet Western Branch

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil change certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 12:00 PM - 5:00 PM


Our Amenities

Service and Parts Open until 9 pm Monday - Friday Free Coffee
Sales Open 7 days a week. Free WiFi
Hall Chevrolet's Exclusive No Strings Guarantee with every New & Used Car Purchased. Instant Financing
After Hours Drop-Off Parts Store
Automated Car Wash Pet Friendly
Cable TV Rental Car Service Onsite
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines

ajnsdca
8/29/2012 12:36:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Jason
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.8

My Review Of Hall Chevrolet Western Branch:

Dealership is garbage. Tried to rip me off on my trade, quoted excessively high interest rate. I got approved same day from Navy fed @ 1.99 for 72 months. Hall tried to stick me with 7-9%. Absolute garbage. AVOID!!

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triciantj@yahoo.com
8/23/2012 4:05:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Steve (Sales Manager)
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.4

My Review Of Hall Chevrolet Western Branch:

Presented Steve (Sales Manager) with internet price of 2012 Traverse and he did not want to validate price. He kept saying he was trying to look out for us, but every quote he brought to us was the same. Felt this gentlemen was trying to take advantage of me and my husband. Was very rude and unpleasant. My family has bought numerous cars from this dealership and I have never felt so mistreated and belittled as I did when I left there yesterday. The salesmen Colysn was very nice and appeared to upset with the way the sale manager was treating us. I have never been more unsatisfied.

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whodwho692000
7/18/2012 9:48:48 AM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Rudy
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    1
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    3.0

My Review Of Hall Chevrolet Western Branch:

I know everyone has a bad day, but when I am paying $2300 i expect a friendly cashier, she didnt smile she just looked at me till I gave her my name, took my money and say you good to go. I said where the keys, she looked at me and said i dont have them. Then i said I cant dive it home with out them. She said you can talk to them over there they can find out. Would it had hurt her to pick up the phone.

I will take it somewhere else next time, I at lease get a thank you for my $2300 from them.

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jessiep1188
7/1/2012 4:12:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Henry "Hank" Lockett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Hall Chevrolet Western Branch:

I found my 2009 Honda Civic online. I called and he pulled it around front for me. As soon as I saw this car, I knew I wanted it. I met with Hank, and he made sure I got the car I wanted. This was my first car buying experience and he made it go very smooth. I love my civic! I was able to get it in my price range :) Very friendly & helpful. Thank YOU!
-Jessie P.

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Heatherterrito6
6/3/2012 5:30:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hank Lockett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Chevrolet Western Branch:

On Friday June 1, 2012 my husband and I went to Hall Chevrolet shopping for a 2012 Chevy Camero and had the pleasure of meeting a fantastic staff and worked with the greatest salesman I have ever met, Hank Lockett. Everyone was friendly and knowledgable about the cars that they sale. Hank Lockett was fabulous and went above and beyond for us in every way possible. I want to thank everyone there for a great experience and for my awesome new toy...... Love you Guys... I will definately be bringing by business your way in the future as well as referring all my friends and family that are going to be in the market for a new car..

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Response From: Hall Chevrolet Western Branch
Added: 6/8/2012 12:05:19 PM

Good Afternoon Heatherterrito6. In response to your review, I want to take the time to thank you for praising our dealership. Hall Chevrolet works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Heatherterrito6 and have a great day!

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wilsonj
5/30/2012 7:13:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ray make a way Sims
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Chevrolet Western Branch:

Ray is the finance manager and is an incredible business manager. I live in FL so bought the auto from out of state which makes the deal more difficult. Ray did such a perfect job obtaining financing for me at a very low rate and completing the interstate transaction. I also worked with Mike Hill, the sales manager, who did a terrific job to make me a very happy customer. Paul, my sales person, also was was very nice to work with and did a wonderful job. The quality, friendliness, overall experience and price was the best and I appreciate the manner in which I was treated. I have bought many cars in my life so far and would recomend this dealership and these employees to anyone looking to purchase an automobile.

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Response From: Hall Chevrolet Western Branch
Added: 6/8/2012 12:06:32 PM

Hello Wilsonj. Hall Cheverolet would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Ray, Paul and the team! Thank you again for your review.

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rickgreen
5/30/2012 1:48:15 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
dont know
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Hall Chevrolet Western Branch:

I own a 09 impala that i bought new from a Chevy dealership in Norfolk. The engine light came on and instead of driving all the way over to Norfolk we took it to Hall.
Wow, What service. My wife was told it was under warrienty, was given a loaner car, and was treated like she bought the car from Hall.
i also own a 05 Colorado i bought new, i am about to trade it in, i will go to this dealership to see what kind of deal i can get on Silverado
Ricky green

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jayrichard23
4/6/2012 4:29:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hank Lockett
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Chevrolet Western Branch:

Hank is a great salesman. When I arrived I was driving a car that was pretty upside down with owing more than it was worth. I was not happy with the car at all and wanted a new one. Hank was able to find me a vehicle with ridiculous rebates and those rebates ate up my negative. I think Hank Should be given a medal because he did what other dealerships could not do. I am so happy that Hank was able to help me out and now I'm driving a 2012 Malibu 1LT. It is the best vehicle I have ever owned.

Thank you Hank and the Dealership. I already gave out all your cards at work and will be coming back for more.

Jay S

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Response From: Hall Chevrolet Western Branch
Added: 5/2/2012 2:43:36 PM

Hi Jay, Hall Chevrolet Western Branch would like to congratulate you on your new 2012 Chevy Malibu 1LT! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Chevy as you settle in, please don’t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

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shgill99
3/29/2012 9:44:16 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hank & Sims
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Hall Chevrolet Western Branch:

We had a great experiance. Hank was friendly, and considerate of our needs. All the managers welcomed us, also the finance officer Ray Sims was wonderful.

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dfranciz
3/12/2012 6:24:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
mike hill
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    N/A
  • Overall Score:

    4.0

My Review Of Hall Chevrolet Western Branch:

I posted a review on 3/10/12 about a visit I had at this dealership. The vehicle wasn't there and I commented on the lack of communication. Today I got a call from the GM , Mike Hill, and it made me feel like a true valued customer. He explained what the mix up was and I admit that my comments were out of anger. Everyone makes mistakes and I hope my comments won't deter anyone from this dealership. Thank you again for the courtesy call. Give me a call when the vehicle comes in. I would still like to do business with this dealership.

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