We had to bring our car in three different times for the same problem (which was that our battery light kept coming on.) The third time, they finally managed to fix this problem, but not before putting multiple miles on my car and then returning our car to us on empty. I then contacted the service department about this, and they told me that when I was in the area, they would put some gas in my car. The problem is I am never really "in the area". I had to drive extra miles just so they could put a little bit of gas in my car which was hardly worth it.
Then, this last visit was for a simple oil change. We were told that one of our compartment filters was missing and that it would cost $20.00 for a new one. When my husband asked how a filter could be missing, the gentleman told us that it "maybe fell out" while we were driving. I am sorry but this sounds like a load of bull. We googled this filter, and it says in order to access it, you have to remove the back of the glove box, and even then it would be hard to pull out. If it's so hard to get to, and hard to pull out of its casing, then how could it just fall out. We are guessing that when this filter was last checked by Hall Chrylser, the filter was not replaced and then we were charged for it.
Also, during this last visit, the service department forgot to put the tire caps back on all four of our tires. I contacted the service department, and again, we got the "when you are back in the area" we will replace those for you. I informed him that we are never really in the area and would have to drive out there specifically to get those caps. I asked him if he was going to reimburse us for our expenses (mileage and gas) and he told me flat out "NO". I am sorry, but I am the customer here. Nothing was done for us. We were basically told to take care of it ourselves when this was no fault of ours. I plan on putting this on your website under comments. I believe that your customer service (at least in the service department) sucks!
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