Hall Honda Virginia Beach

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: All (Tony, Max Goodloe, Richard Gmelin, & Don Blea) internet team

My Review of Hall Honda Virginia Beach:
I purchased my vehicle 4 years ago and I am a very pleased customer. When I purchased my vehicle, I received a great deal, and not only that but I also received "red carpet" treatment as if my vehicle concerns and patronage mattered. A great customer service is why I drive approximately 90 miles roundtrip to receive regular maintenance. I could have gone to First Team, which was only 20 minutes from my residence, but the service could not match Hall Honda. In fact, I referred my roommate, and the next month,she purchased her vehicle there as well. For anyone looking for a great deal on a car and quality service, I recommend Hall Honda where every visit is a "red carpet" event.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: don't recall

My Review of Hall Honda Virginia Beach:
Sorry...don't recall the exact name of the salesperson...but he was excellent, and HHonda has been very good about everything. I haven't had any service except an oil change and that went well!!! The car is working very well, and so far no problems with the car or the dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sales Rep

My Review of Hall Honda Virginia Beach:
I went to Hall Honda in Virginia Beach looking for a used Honda CRV. The sales representative that I got was very pushy and rude. When I got there I simply wanted to just look around and he kept pushing me to discuss numbers. I couldn't even look at a vehicle without him talking my ear off. I finally just made an excuse that I had to be somewhere and never went back. I regret giving them my phone number because they continue to call me after telling them several times that I've already purchased a vehicle elsewhere. I ended up going to drivers world where they were very friendly.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jehn Wilson

My Review of Hall Honda Virginia Beach:
After being a Ford loyalist my entire life, I decided to go another direction and look at some "other" brands. After test driving several models I decided to go with the Honda Accord. I was met by Jehn Wilson who I told needed to step up his game because I was a Ford guy. I was so impressed with his knowledge of all the different models and options that I decided to make the leap and go Honda. After doing my own research for a few days I was ready to make a decision. Jehn was willing to work with his managers to find the exact car I was looking for and kept me informed every step of the way. Thanks so much. I am so satisfied because I love the car and think that I got a pretty good deal also.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Antar Wilson

My Review of Hall Honda Virginia Beach:
Antar was very helpful and took the time to answer all of my questions thoroughly when it came to singing the papers and going over the manuals it he was very patient and mad esure i understood everything. i also thought he gave me a through demonstration of the cars computer system and all of its capabilities. overall Hall was great and Antar was awsome :O)

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Justin,J Horst, James(technician), and Jeffery(Courtesy shuttle driver)

My Review of Hall Honda Virginia Beach:
I was visiting Virginia Beach, Va with my two boys when my car started making funny noises. I pulled off the highway and close to the off-ramp was Hall Honda. Justin immediatley assured us that he could help us...oh, and it was 4:oo in the afternoon on a Saturday. At the dealership, my check engine light came on and the drove it back to inspect. James was fast, efficient, and professional in finding our problem. They ordered the part ( coil pack #3) and said it whould be in on Tuesday. My service advisor was switched to J Horst and everything continusd to be smooth. He kept me informed every step of the way. The part came in and Jeffery immediately picked me up so I could continue my trip back to my home in North Caroilna.
Our family can't thank Hall Honda for the service and kindness. It is not fun having car problems, but especially difficult having the problem without my husband there and out of state. The entire staff that I dealt with was professional and kind. They surely put their customers first.
Thank you Hall Honda for saving the day for our family!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Hutchinson, Rebecca Hawley, Matt, James, Steve Hugg, Jennifer

My Review of Hall Honda Virginia Beach:
From the time we contacted Jeff with information on the vehicles we wanted, until we drove away with a CRV and an Accord meeting our requests exactly, we were treated courteously and with wonderful attention to the details of the transaction. A wonderful experience!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Singletary

My Review of Hall Honda Virginia Beach:
It's refreshing to visit a dealership that focuses more on the 'quality of service,' and less on facilitating a high-pressure environment. For the first time, it actually felt as though we were adults having a quality conversation about the car of my interest...rather than a salesperson trying to make a buck. I'm as skeptical as the come when it comes to dealing within a commission-based situation. What's nice at this dealership is that I actually spent less time talking about money, and more time talking about the quality of the car and the services the dealership offered. Ron Singletary is a true professional. Most of all, he's a down-to-earth guy...who I can honestly say from the short time we worked the deal together...is a quality, genuine, professional, knowledgable salesperson. In fact...after my car was detailed, I noticed the pinstripe had a minor unglued section. Ron promised me that if it continued to bother me, he would take care of it for free. Since I'm a little obsessive about 'perfection' on my 'toys', this was very comforting. If it continues to bother me, I will just call Ron and he will have it fixed.
I visited another dealership dealership prior and the GM was outside smoking when I walked in with the salesperson. As we walked passed him, he pretty much blew off the the salesperson question, "Do we have an V6 Accords." When you're in a situation where you are about to spend a lot of money on a depreciating investment, you become (or should become) very observant of your surroundings. How professional are the employees to you is one thing, but how they treat each other is almost as important. The GM at Hall Honda in Va. Beach gave me his home phone number....does that say anything to you about this place?
The finace manager was the best. Mark or Matt was his name. He was so busy that he couldn't even find a business card. But not too busy to get me the lowest rate I've ever heard of. So let's check priorities here...couldn't waste time searching for a business card for self-promotion, but could find the time to squeeze me in, unexpected with others waiting, to find me a rate so low, I'm embarrassed to mention. I wish I remember his name, but if the GM or Ron reads this, please thank him.
In closing...please visit this dealership if you want a Honda. Please ask for Ron Singletary...and please have him hook you up with the same finance expert that worked with me. To the GM...you run a good shop and I wish you much success. I cannot thank you enough.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Pasquale DeVito

My Review of Hall Honda Virginia Beach:
My partner and I went to Hall to purchase a used car. The salesman that helped us was not only rude but made off color remarks. We have exceptional credit and yet he gave us a difficult time about obtaining good credit. We also overheard him making comments about us to his co-workers. If you are going to make off color jokes about your customers, please do it not within ear shot! We ultimately ended up purchasing the car from Mr. DeVito, but wish we had not. He kept trying to get us into another car that we had no interest in buying or even looking at. Then, when we picked up the car, it was dirty, there were scratches on the bumper that we did not see when we bought the car. And, it smelled as if someone had been just then smoking in our car. Mind you, Mr. DeVito is also a smoker and reeked of cigarette smoke. We thought it quite rude and unprofessional that he would smoke in our car.

DO NOT let Mr. DeVito help you if you choose to go to Hall. He is the epitome of the typical used car salesman.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Christian

My Review of Hall Honda Virginia Beach:
I have owned about 17 vehicles in my life time. Only a couple were purchased from private individuals - over the years of trading cars I developed an extreme distaste for dealing with the automotive retail process and a special distaste for auto sales people. Having said that, I must now say that one sales rep at Hall Honda completely undid all those deep seated years of negative thoughts and feelings! That man was John Christian! He quickly put me and my wife at ease because of his warm, friendly, courteous, knowledgeable, and relaxed approach. He was helpful to a fault, informative and answered all questions directly, if he did not know the answer, or was uncertain, he not only said so, he then did all he could to find out. I would go so far as to say John is a masterful "counselor" as well. He saw that my wife and I had somewhat divergent wants in a car and actually managed to help me see my wife's point of view with out challenging my own opinions and wishes. In fact we ended up with the car my wife preferred. Hall Honda has been servicing our 2001 Honda Civic for the six years we have owned it and we did not buy it from them, but our exposure to the dealership during service periods is what brought us to them to make a new car purchase. The price was fair, the experience was very pleasant, we both felt John and the staff at Hall Honda truly had our best in mind. Everyone's attitude was warm and professional and there was little doubt that they wanted to sell cars, but they also acted more like your neighbor helping you make the best decision for YOU. All the while knowing no matter what you chose to buy they would make a profit - that's what business is all about. They made it plain that helping you was in their own best interest as well. A happy customer is gonna come back! We've never had a more satisfying and pleasant car buying experience.

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