My Review Of Hall Honda Virginia Beach:
If I could give this dealership 0 stars then I would. I bought a new Honda Fit about a month ago. I was lied to throughout the process on numerous occasions and when I asked that these things be corrected was treated as if I had done something wrong. First, when going through the paperwork, I was offered an environmental protection package which was described as a special coat of paint and interior coverage that would protect the appearance of the vehicle from things like spills. I decided to go with the package because I am planning to keep the car for a long time and it comes with a good warranty. I inquired about when this product would be applied and was told that it already had been. When I called back later to ask about another problem, I was told that this is incorrect and that I would need to drive back to the dealership to have it applied. I live in North Carolina and said I would not drive back, but would be willing to go to a dealership where I live to get the product applied. I was told this couldn't be done, the closest dealership I could go do was 2 hours and 45 minutes ONE WAY. When I said I wasn't interested and wanted my money back I was treated as if somehow this was my fault. There was no apology, nothing. Second, I asked that my license plates be transferred NUMEROUS times throughout the buying process. I was told that they would be transferred and that I would have temporary plates to use until I got home to North Carolina. Two weeks later I get new plates and a bill to pay property taxes. I went to the DMV to ask what was going on, and they pointed to a box on the paperwork I had signed where it said "temporary plates" - I explained that I was out of state, and the DMV person said that anytime that box is checked it means that I am getting NEW license plates. I must have said that I wanted my plates transferred at least 3 times just when signing paperwork. I have yet to call and ask why I was lied to about this, but will do so after I bring my car in. Third, a light on my car has been on since I bought it. Keep in mind this is a NEW car. The light has to do with the tire pressure system, when I bought it I was told that the light was on because the temperature had dropped dramatically overnight. I was told the light would go off after about a half hour of driving. Even now, the light is still on. I have just called a Honda dealership here and they said the temperature drop is not the reason for that light being on and that they aren't sure Honda will cover the price of the fix. I am taking my car in Wednesday and will update with any further news. Needless to reiterate, I was flat out lied to in three different situations. I am now stuck with a new car that has a warning light on, a property tax payment I have to now pay twice, and no product (environmental protection) which I was told I already had. Honestly, this new car isn't worth the hassle I have gone through in only the first month of owning it and I will never step foot in a Honda dealership again.
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Hall Honda Virginia BeachAdded:
11/25/2013 4:29:57 PM
We apologize for the miscommunication. Your satisfaction is our only concern. We have sent the cancellation for your protection package and it should be processed. I know that we attempted to find a closer location with no success and we apologize for that. We certainly would not expect that you would pay for the tire pressure if it needs to be adjusted. It is very common this time of year with the drastic temperature changes. As for the DMV transfer, we would like to resolve your concern and look forward to working with you on this. It appears that we do not have all the paperwork required for your request but we would like to correct it. We will be in contact with you again on this matter and look forward to getting this taken care of for you. Your satisfaction is very important to us and to me personally. I will be following up on this for you until it is complete. Thank you for your feedback. Erin Bessey, General Manager