After carefully researching a vehicle to tow my new travel trailer I stumbled on a 2013 GMC Terrain V6 AWD SLT on the Hall Elizabeth City, NC page. Since its only right down the road I went to check it out, found out that Hall puts all of their used vehicles on all Hall websites and this one was located in Newport News. Since I was already in the Newport News area later that week I decided to check it out. During the walk around I noticed on the driver side door, passenger driver side door and front fender it looked as if the clear coat was coming off. I was informed that if I bought it I would have the option of buying environmental protection plan (environmental clear coat). Ended up purchasing the Vehicle and the protection plan (At the time I was not informed that this plan was only good at this location) since I live in Elizabeth City two hours away. Drove back up there to drop my car off two days later for environmental protection and was turned away, they said it looked like it had been repainted some time ago which is where the fading came from (Car Fax was clean?). Took it for second opinion and was told it had been repainted (they showed me where I could prove it, since I’m not a body shop mechanic). I then called Hall Hyundai Newport news a total of 15 times and spoke with four different managers from 17Aug-12Sep2015 (These Managers said they would call me back that day or the next when they figured it out. But I never received a call). The final time I called about this problem I received the used car sales manager Nate Hollis. He was very interested in what I had to say and super friendly (If only they can all be like Nate), I received a callback within three hours. I took my Car back to Newport News on the 14th of Sep to have that side painted and received it back on the 22Sep and It looks great. Will be taking it back next month to have the environmental protection plan put on and hope that all goes well. My final thought to Military would be, do not buy most plans they sell because you can only use at that location for free oil changes and coating and only Hall’s automotives for maintenance. I want to Reiterate Thank you Nate Hollis for helping me and you would be the only reason I would come back.
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