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Hall Hyundai Newport News

12872 Jefferson Avenue, Newport News, Virginia 23608
Sales: (877) 430-1746

Makes: Hyundai|Service Center
 
Good
83% Recommend

Overall Rating 4.0

145 Lifetime Reviews

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Hall Hyundai Newport News
145 Lifetime Reviews

Hours: Closed

Hall Hyundai Newport News Info
Hours
Amenities
About Hall Hyundai Newport News

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience. Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with... - Lifetime Virginia state inspection - Student discount up to $750 - Seven day exchange program - Oil change certificates - $500 extra trade-in allowance for any vehicle purchased from Hall

About This Dealer | Hours of Operation | Amenities

About Hall Hyundai Newport News

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience. Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with... - Lifetime Virginia state inspection - Student discount up to $750 - Seven day exchange program - Oil change certificates - $500 extra trade-in allowance for any vehicle purchased from Hall

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday 12:00 PM - 5:00 PM

  • Extended Service Hours- Open until 7pm Monday – Friday.
  • Hall Hyundai Newport News Exclusive No Strings Guarantee with every New & Used Car Purchased.
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Television
  • Vending Machines
  • Shuttle Service
  • Hyundai Loaner Cars
145 Dealership Reviews
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daronek
11/12/2014
Reason For Visit
Sales (New)

"Excellent service getting my daughter's new car"

The great team at Hall Hyundai made it possible for me to surprise my daughter with her graduation gift. Jen in sales, Steve in finance and Scott in management made my experience great. The service team of Brenda et al already had my respect, since I'd been bringing my daughter's car there for several years. I was pleased with the deal that they gave me in upgrading from my previous used car to her new 2014 Accent. The look on her face as she drove up to my house and saw her license plate on the new car - priceless!! thanks, team at Hall Hyundai Newport News!!

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I Recommend This Dealer: Yes

Employees dealt with

Jen (sales), Steve (financing)

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tashafloyd4
10/18/2014
Reason For Visit
Sales (New)

"vehicle questions"

Kris Platon was the most polite, helpful , extremely knowledgeable salesman I have encountered! If I had not already bought my car elsewhere I would purchase from him

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I Recommend This Dealer: Yes

Employees dealt with

kris Platon

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Yes

Hall Hyundai Newport News responded to this review

October 20, 2014

tashafloys94, thank you for your complimentary feedback of Hall Hyundai Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us! www,facebook.com/HallHyundaiNewportNews

soccerbear
4/29/2014
Reason For Visit
Sales (New)

"Great Deal on a 2013 Azera Lease"

Last week dropping in for a warranty service request on my 2013 Sonata. I left with a loaner Azera and ended up leasing the white 2013 Azera. I was not really looking at trading in a 2013 Sonata for a bigger and better Azera but once the lease numbers were passed to me -- with no money down and my trade, it came to less than my monthly COX Communications bill. I could not resist that monthly bill for what i was getting a very nice near luxury sedan. The Hall Hyundai sale staff were very easy to work with and I even got some breaks (at least I think I didi). This is my fourth car from this dealership since 2010. Jamie Cornette was my salesman and I would recommend him to any friend. He of course wants to make some money off of you but is knowledgeable, reasonable and very pleasent to work with and gave me a sincere impression of wanting to make me happy with the new 2013 Azera. He did and I am sure if any issues crop up he will be on my side.

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I Recommend This Dealer: Yes

Employees dealt with

Jamie Cornette

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bornin1954
2/06/2013
Reason For Visit
Sales (New)

"I had not purchased a new car in 11 years. Jamie was so..."

I had not purchased a new car in 11 years. Jamie was so personable and answered all my questions about the new technology and all the bells and whistles on my new vehicle. John offered all the extras and I opted for the gap insurance. No pressure, just great explanations on what was what. Being an older, single woman, I truly appreciate the knowledge and respect I received from everyone at Hall Hyundai. Jamie called me on the fourth day I had my new vehicle, asking how I liked the car, and were there any questions he could answer for me. I like the friendly, professional manner in which I was treated and will be sure to send some business your way. Thanks again for a great experience!

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I Recommend This Dealer: Yes

Employees dealt with

Jamie Cornette/John in Gap insurance office

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Yes
Buyalospn
1/20/2013
Reason For Visit
Sales (New)

"Our experience at Hall Hyundai began not on a bright..."

Our experience at Hall Hyundai began not on a bright sunny Saturday as most buyers begin, but on a cold, rainy, Friday night just before closing. Despite the adverse conditions, our salesperson, Ashley Cline, came out to greet us, immediately indicating that Hall Hyundai was a place where the customer service was important. Our subsequent visits to Hall were a similar experience, and we were treated professionally, courteously, and with respect. Our questions were answered promptly, correctly, and with no dealer spin. The financial/business side of the experience was handled transparently, with the salesperson and manager communicating with us on our terms, clearly, concisely and with no pressure. The price we agreed to was extremely competitive based on comparison to local and out of state dealers. I would highly recommend Hall Hyundai and our salesperson Ashley Cline to anyone looking for a pleasurable automobile buying experience.

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I Recommend This Dealer: Yes

Employees dealt with

Ashley Cline

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honestbuyerrr
1/14/2013
Reason For Visit
Sales (Used)

"MY HUSBAND AND I PURCHASED A USED CAR FROM HALL HYUNDAI..."

MY HUSBAND AND I PURCHASED A USED CAR FROM HALL HYUNDAI AND THE ENTIRE PROCESS HAS BEEN NOTHING BUT xxx. IN THE BUSINESS OFFICE, WE WERE HASSLED ON WHY WE HAD CHOSE NOT TO PURCHASE GAP, WARRANTY'S, ETC. THIS WAS NOT HALL HYUNDAI'S BUSINESS. WE BOTH FELT WE NEEDED TO DEFEND OURSELVES IN OUR REASONING. AFTER PURCHASING THROUGH THEIR "IN HOUSE" BANK (HAMPTON ROADS FINANCE) WE WERE LIED TO SEVERAL TIMES ABOUT THE CONDITION OF THE LOAN. FOR INSTANCE, PAYING MORE WENT TOWARDS THE PRINCIPLE, THIS IS A LIE. WE ALWAYS MADE SLIGHTLY MORE ON OUR LOAN AND NOTICED OUR MONTHLY PAYMENTS WERE X AMOUNT OF DOLLARS LESS WHICH SO HAPPENED TO BE WHATEVER WE PAID EXTRA THE MONTH BEFORE. ONCE WE ASKED HRFC THEY SAID THE DEALERSHIP LIED TO US. "SHAQ" AS HE REFFERED TO HIMSELF SAID THE LOAN FROM DAY ONE WAS THE AMOUNT + THE INTEREST, SO IF WE PAID OFF EARLY, WE RECEIVED THE INTEREST WE WOULD HAVE PAID BACK. WELL NEWSFLASH, ONCE WE CALLED PAT AT HRFC SHE STATED THIS WAS ANOTHER LIE AND THE LOAN GROWS IN INTEREST EVERYDAY. THE STATEMENT "SHAQ" MADE US, AS WELL AS JEFF, WAS A LIE. THE AUTO SHOP THEY USE AT HALL CHEVROLET IS A FLIPPING JOKE!! THEY DID SOME MAINTENANCE ON OUR CAR, DID NOT FIX THE PROBLEM AND SAID WE WERE "HEARING THINGS". WOW, THE ENTIRE CORPORATION IS A JOKE. BE CAREFUL WHEN YOU BUY A CAR FROM THESE PEOPLE, AND DO NOT BE NAIVE AND DUMB LIKE WE WERE. WE TRUSTED JEFF, AS WE WERE FIRST TIME CAR BUYERS. HE SAID THE CAR WE PURCHASED HAD NO ACCIDENTS AND WAS IN PERFECT CONDITION. HE EVEN THREW IN FLOOR MATS TO SWEETEN THE DEAL. COME TO FIND OUT, AS I WORK WITH AUTOCHECKS AND CARFAXES ON A DAILY BASIS. I DECIDED TO LOOK UP MY VIN NUMBER CASUALLY ONE DAY AT WORK AS SOME ISSUES WE WERE HAVING COULD NOT HAVE COME FROM US. OF COURSE THE AUTOCHECK POPS UP AN ACCIDENT PRIOR TO OUR PURCHASE. I AM UNAWARE IF SATAN JEFF STILL WORKS THERE TO THIS DAY, THE SAME WITH "SHAQ", BUT BE AWARE OF WHO YOU ARE WORKING WITH. PLEASE REMEMBER TO ALWAYS ASK FOR CARFAXES OR AUTOCHECKS AND DO NOT BELIEVE THEIR LIES AND MISREPRESENTATIONS!! I TELL YOU FROM EXPERIENCE, WE DO NOT CARRY OUR VEHICLE TO ANY OF THEIR SERVICE LOCATIONS, NOR WILL WE EVER BUY A VEHICLE FROM THEM AGAIN!!! CUSTOMERS BEWARE, CROOKS!!

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I Recommend This Dealer: No

Employees dealt with

JEFF & SHAQ AND SERVICE

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1
chris.vincent.777
9/05/2012
Reason For Visit
Sales (New)

"My car was totaled in a flood and I was preparing to file..."

My car was totaled in a flood and I was preparing to file for GAP insurance. I called the dealership, was transferred twice , calls rang back to the operator, and eventually ended up in someones voicemail. The person called back, I explained my situation that I needed a claim form, and was laughed at. He stated that in 15 years of doing his job, he had NEVER been asked for a claim form. I stated that I would read the statement on the insurance form that I signed, which stated that I COULD get a claim form from the dealer, or the Insurance company. He suggested that I contact the insurance company. I DO NOT appreciate being laughed at.......I called the dealership back after seeing a vehicle on their website that I was interested in, a Sante Fe. I asked repeatedly if it was available. I was told It was. I made an appointment to see it on saturday morning. This was thursday night. Got a call on fridaysaying the internet person was wrong....The car was NOT available. But the salesman said to give him a call, as he would have other options available. Called him back, he was with a customer, but would call me back with a SWEET deal......This was friday afternoon. Now I sit here on a wednesday afternoon, after reading the email, NOT a phone call, saying he was busy but would I be interested in a 2013? I don't think so......Got another car from a dealership who practices customer service.

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I Recommend This Dealer: No

Employees dealt with

Alex, Shawn

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Yes
 
1
bburris459
7/04/2012
Reason For Visit
Sales (New)

"When I first approached the lot I was greeted with a..."

When I first approached the lot I was greeted with a pleasant smile and hello how can I assist you today from Mr. Robles. It was pleasing to know that I was not bomb rushed by some salesmen trying to give me a run for my money. My experience with Freddie was very pleasent and professional. He listened to me to find out exactly what I wanted and was looking to buy. Therefore,I rate this dealership with excellence in there customer services which they provided to me as a customer for life. I am loving my Alantra 2013, thanks Hall Dealership of Newport News, Va 23601 to your staff because you all were so wonderful in providing me with the best service again thank you!!!!!

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I Recommend This Dealer: Yes

Employees dealt with

Freddie Robles

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Yes
MariaJ
6/18/2012
Reason For Visit
Service

"Based on my latest experience with their service..."

Based on my latest experience with their service department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it would take between 45 min to an hour. At around 11am I saw my vehicle parked outside, so I asked if my car was ready, the guy checked his computer and said, yes it is! So I drive home, and that afternoon when my husband gets home, he tells me he had a message on his cellphone from the dealership saying that the car was ready, they left this message at 10am!! So this means that they forgot I was sitting in their waiting area, I waited for an hour and a half when I could have waited just half an hour. I wonder how long would I have been there if I hadn't checked with them if the car was ready, when were they going to realize that their client was sitting in their waiting area. I specifically told them "I will be waiting here", I was with my 8 months old son sitting right outside their door!

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I Recommend This Dealer: No

Employees dealt with

2 guys at the service department, don't remember their names

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Yes
 
2
danaith
2/26/2012
Reason For Visit
Sales (New)

"Overall we were pleased with the dealership and the sales..."

Overall we were pleased with the dealership and the sales associate who worked with us. We feel they could have been more competitive with the price. The sales associate should have a better technical knowledge of the vehicle. Also, she should have been better about returning phone calls, we called several times and did not receive a call back. She was very nice and professional.

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I Recommend This Dealer: Yes

Employees dealt with

Ashley Cline

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Yes
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