Read Reviews Hall Hyundai Western Branch

Hall Hyundai Western Branch

Hall Hyundai Western Branch

3416 Western Branch Blvd
Chesapeake, Virginia 23321


(877) 475-0727

Hall Hyundai Western Branch
Manufacturer: Hyundai

Write a ReviewWrite a Review

  • Customer Service:

    4.3
  • Quality of Work:

    4.3
  • Friendliness:

    4.5
  • Overall Experience:

    4.4
  • Pricing:

    4.6

24-Month Rating

based on 22 reviews

4.4

4.4 out of 5

100 lifetime reviews

Hall Hyundai Western Branch

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Certified: Hall Hyundai Western Branch

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Hall Hyundai Western Branch has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Hall Hyundai Western Branch

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil change certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 12:00 PM - 5:00 AM


Our Amenities

Extended Service Hours- Open until 7pm Monday – Friday. Free WiFi
Hall Hyundai Chesapeake's Exclusive No Strings Guarantee with every New & Used Car Purchased. Instant Financing
After Hours Drop-Off Parts Store
Automated Car Wash Pet Friendly
Cable TV Shuttle Service
Customer Lounge Area Television
Express Service Vending Machines
Free Coffee

bgeezy
8/24/2012 4:58:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yvonne Gilliam and Mike Brackin
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.6

My Review Of Hall Hyundai Western Branch:

We actually didn't need a new car as I had just bought a Lincoln last August, but I liked the way the Genesis looked. We saw the color I was interested in (that I had seen at another dealer) and Mike and Yvonne came out and requested we take it for a ride! We did they clearly wanted to sell, not pushy at all. Within 45 minutes of being there we bought a brand new vehicle! In fact my husban liked it so much he is trading n his Charger he bought less thn a year ago! Hyundai has improved greatly over the years. I was a Navigator driver for years but the Genesis has more features, and leg room than the big suv! Great sakes team! Visit Mike or Tvonne today!

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Xposed4u
8/10/2012 5:03:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Scott
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Hall Hyundai Western Branch:

These people are liars and scam artists. Be wary of the addendums and other hidden fees and charges. They initially act like they car about you, but it's all a crock.

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njpsu
11/29/2011 10:19:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carrie Kassman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

Great experience. We were looking for a specific car and options package and the Hall team worked with us to find a car that fitted our desires. Price was good, and the customer service was responsive and friendly. This is the second car I purchased with Hall and the experience has been great each time. I see some reports from other people about poor communications and price problems, but this was not my experience. Hall has been up front about prices, and always treated me well and with respect. I can't say what happened to those people who are negatively rated Hall Hyundai, but I have definitely had a very positive experience with them, and I recommend you give them a try.

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Response From: Hall Hyundai Western Branch
Added: 5/2/2012 3:24:26 PM

Hello Nipsu, Hall Hyundai Western Branch would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with the team! Thank you again for your review.

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Steele88
11/25/2011 9:33:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark Russel McCarty
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

They treated me with respect. They were willing and able to help me. They were also very patient with me in choosing my new car. Thanks to Hall Auto for my Chevy Impala!!!!

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Response From: Hall Hyundai Western Branch
Added: 6/8/2012 4:06:30 PM

Hi Steele88, Hall Hyundai Western Branch would like to congratulate you on your new vehicle! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your vehicle as you settle in, please don’t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

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bobadus38
11/15/2011 12:19:09 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

Love the place. All employees are friendly and willing to work with you about anything. I just brought a 2006 Chrysler 300 with low mileage at a very reasonable price. Since I had the car, I been driving it because of its smoothness and not to toot my own horn but getting girl's numbers has increase by 15% and I was already at 80%...Thanks HALL HYUNDAI WESTERN BRANCH!!!

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Response From: Hall Hyundai Western Branch
Added: 6/8/2012 4:07:38 PM

Hello bobadus38 Hall Hyundai Western Branch would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with the team! Thank you again for your review.

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billandmoe@msn.com
11/9/2011 6:41:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Terrence Hall-Stevenson and Scott (Sales Manager)
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

I was interested in leasing a new vehicle and narrowed it down between a Hyunda Elantra and a Ford Focus. I really liked the looks of the Elantra and after a test drive, I decided that was the car to lease. I went to Hall Hyunda in Western Branch as that is close to my home and met with Terrence Hall-Stevenson. He was friendly and very knowledgeable about the Elantra. He and the Sales Manager, Scott (sorry I do not have his last name) worked with my wife and myself and the transaction went smoothly. The best evidence of this is that my wife did not complain once and actually commented on how refreshing it was not to spend endless hours negotiating a deal. I would recommend the dealership and our salesman to anyone in the market.

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nmartin
10/15/2011 10:45:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
internet team
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    N/A
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of Hall Hyundai Western Branch:

I exchanged multiple emails with the internet team regarding the car I was interested in. The internet team knew I was located 2+ hours away, so we set up an appointment to come see it/test drive it the following weekend. When we got there, everyone told us how many people had already come to look at the car, what a great car it was and how it would not last long on their lot. We went out to see the car and it did not start--not a big deal, they told us the battery must be dead since sooo many people had come to see it. After using the battery kit to start it, the car still would not run. It cut off every time we hit the gas pedal. When I asked if any of these other interested buyers had actually gotten to DRIVE the car, no one had an answer, one actually claimed that she "could not really remember". We drove 2+ hours to see a car that did not run! They knew we were coming that far and supposedly not one person there had a clue that all of the sudden this car had issues. They told us that it just needed a tune up but we were not interested in a car like that. The new car manager was the only was available and was very apologetic and did everything he could to help us, which was much appreciated, but we will not be returning to Hall Hyundai.

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lafavesj
10/15/2011 1:30:50 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark McCarty
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

Mark McCarty and the staff at the Western Branch Hall Hyundai made my car buying experience painless and quick! Mark let me test drive many vehicles and was very knowledgable about all the details on a wide variety of different vehicles. I ultimately fell in love with the fully loaded Veracruz, which had all the options I was looking for, but at a MUCH lower price. I had been shopping for another Honda Pilot, as my wife had put 175,000 miles on her 2003 model, with very few repairs. I test drove the Veracruz, and was glad I did! It drove circles around the Pilot, and had options the new Pilot didn't even offer! This is my third time buying from Mark and all of the fantastic staff at Hall Hyundai, and everyone there was genuinely nice, and really cared about me! The warranty Hyundai offers just blows away the competition, I'll be buying all of my future vehicles there, and I'll be sending my friends and family there as well. It's a bit of a drive for me, living in Newport News, but well worth it!

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efcarvajal
10/14/2011 9:03:03 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

He was very nice! We also worked with another dealer. I forget his name but he was a big Star Wars fan and he was very kind as well! I would go back here again!

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md3569@charter.net
10/11/2011 7:50:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry T Land
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Hyundai Western Branch:

Larry Land and the staff really made my experience great. I was met at the door my a very friendly lady.
I was very impressed with the entire staff including GM and service and finance people.

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