Hall Mazda

Hall Mazda
4372 Holland Rd
Virginia Beach, Virginia 23452
(877) 438-1954

Manufacturer: Mazda

Most Reviewed Employees
Johnathan Chisom Johnathan Chisom
Bruce Nelson Bruce Nelson
Service Advisor
Greg Lamb Greg Lamb
Service Advisor
Brenie Fairchild Brenie Fairchild
Service Advisor
Scott Benson Scott Benson
Service Advisor
Need a New Car?

Dealership Amenities
Extended Service Hours- Open until 7pm Monday – Friday.
Hall Mazda's Exclusive No Strings Guarantee with every New & Used Car Purchased.
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
134 Reviews
Hall Mazda

Overall Score: 5 Star Rating4.9





About Hall Mazda
Certified: Hall Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Hall Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Hall Mazda
At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil cmore
hange certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall less


anastasiab
3/18/2012 4:57:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Lamb

My Review of Hall Mazda:
I have been a Mazda Owner for over 5 years and I am always pleased with the customer service and quality of service that I receive from the staff at Hall Mazda. I recently traded in my Mazda 6 for a Mazda CX9 with te help of Virgil Ware and Zack Byrd. Awesome Awesome Awesome Service!! One of my friends also purchased her car through Virgil Ware at Hall Mazda and his service was impeccable!! Thank yu Virgil and Staff at Hall Mazda for all you do!!

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Response from: Hall Mazda
Added: 5/2/2012 3:27:25 PM
Good afternoon Anastasiab. In response to your review, I want to take the time to thank you for praising our dealership. Hall Mazda works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Anastasiab and have a great day!

cwt3
3/17/2012 1:55:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Pena and Steve Schwartz

My Review of Hall Mazda:
Our car buying experience at Hall Mazda was a pleasant surprise. In fact, we've not been treated better in any dealership, ever! It was through the USAA Car Buying Service that we connected with Hall Mazda. And, now, looking back, it is so obvious why Hall Mazda is designated a USAA Certified Dealer. Robert Pena and Steve Schwartz were great - truly a pleasure to work with. All our questions and concerns were cheerfully and professionally addressed. And,though we didn't get the price down to our low (unrealistically low) target, we left content. We highly recommend Hall Mazda and Robert Pena and Steve Schwartz in particular. Good job gentlemen!

The Tilletts
Beaufort, NC

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skendle28
3/13/2012 12:39:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Pena

My Review of Hall Mazda:
I purchased a used vehicle from Hall Mazda and I was extremely impressed with the service and vehicle. They understood what I wanted and found the perfect car for me in the price range I was looking for. Robert Pena and Zack Byrd worked together to get me in and out of the dealership without a lot of stress and pressure. I would absolutely recommend them as well as Hall Mazda to any of my friends, family and co-workers. Excellent Service!!!!!

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jdonahoe
3/12/2012 11:38:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Virgil Ware

My Review of Hall Mazda:
Virgil was the salesman we met and from the beginning he made my wife and I feel comfortable. We spent a lot of time there and test drove 3 cars. We know everything we need to know because of him and he answered numerous questions. The sales manager was also helpful ,Zack Byrd. We are going to return and negotiate for a CX 9. I am actually looking forward to the experience.

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front80
2/24/2012 3:11:36 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of Hall Mazda:
I purchased a Mazda from this dealership altho with hindsight I should have never signed for my car. I was told one price on the car and then was told another story of the price the date I went in to buy. I had originally gone to this dealership to inquire about a car. That day I was told my trade in value for my car would only be valid for seven days. Almost two weeks later my mother had gone to the dealership to try and haggle the price down for me since I live in another city yet wanted to buy my vehicle at Hall. The trade in was never mentioned when the sales manager Zac agreed to sell the car for $19,000. Two days later when I had agreed to come in to purchase the vehicle I was told the amount was $20,000 for the car. I mentioned it was supposed to be $19,000 then was told by Robert that my trade in brought it down to $19,000. I signed for the car even tho I was confused about the pricing since I hadn't been present with my mother when the $19,000 price was offered to her with a hand shake by Zac and with no mention of my trade in. I ended up contacting the gm of Hall two days later. He said he would call me back after consulting with Zac and Robert. He never called me back. Robert and Zac called my mother to discuss the pricing altho neither one contacted me. I was the one who purchased the car not my mother. I've decided to not have anything to do with this dealership now. This was my first time buying a car and I can say I definitely learned a lot from this experience and will never get taken again.

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shaunchadwell
2/18/2012 10:27:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Melrick Bogier

My Review of Hall Mazda:
Courteous and professional staff. They provided a stress free environment with no pressure and made sure I was completely comfortable with my purchase. The staff made sure all my questions and concerns were answered and even provided a full tank of gas once my purchase was complete.

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Madzapb03
12/30/2011 4:28:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael

My Review of Hall Mazda:
I received professional, experieinced, and courteous service from Madza auto service dept. I brought a 2010 Madza3 from the Madza dealership, Va. Bch, Va in April. Last week the display panel had a slight malfunction. I called the service dept., in which, I received prompt courteous response to bring my car in for service. When I took my car in to be serviced the reception was courteous, thier mannerism was professional, service was performed in a timely manner and completed with a smile. I am a satisfied customer.

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tknight
12/11/2011 12:30:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: DeShawn Showell; James E Copeland III

My Review of Hall Mazda:
Mr. Showell Sold me the car and he was very courteous, knowledgeable of the car's capabilities. He was very friendly and personable. Mr. Copeland was very friendly and knowledgeable of the financing issues. I also dealt with Zack who was honest and worked hard at getting me done. These people and their personalities is why I give Mazda VB the highest rating possible.

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mcphersonms
11/15/2011 6:45:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Lamb and Robert Pena

My Review of Hall Mazda:
I have visited the Dealership several times after the purchase for routine maintenance. They are simply above all other dealers and maintenance shops. I would highly recommend your dealership to everyone. Mr Pena is simply your MVP!! Sometimes I think he owns the dealership with the attitude he has towards the customers. An absolute key to your successful business. I thank you for having him with your company and hope he stays there forever. Thank you for taking care of the military as well!!

Michael

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aubarker
10/4/2011 9:22:49 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ernest Bridgette, Zach, James Copeland

My Review of Hall Mazda:
This is by far the best car buying experience our family has ever had. No games, just straight up honest business. Ernest was a pleasure to work with - hard working and honest. I felt he was looking out for us during and after the sale. Zach searched the entire region to find our CX9 with just the right bells and whistles. We shopped several dealerships in a single day and I was thoroughly impressed with all the Hall dealerships we visited that day. Their showrooms were first class and their employees were knowledgable about the products and low pressure - no pouncing on you in the parking lot. It made shopping their dealerships a pleasure.

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