Read Reviews Hall Mazda

Hall Mazda

Hall Mazda

4372 Holland Rd
Virginia Beach, Virginia 23452


(877) 438-1954

Hall Mazda
Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.8

24-Month Rating

based on 31 reviews

4.8

4.8 out of 5

135 lifetime reviews

Hall Mazda

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Certified: Hall Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Hall Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Hall Mazda

At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil change certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Our Amenities

Extended Service Hours- Open until 7pm Monday – Friday. Free WiFi
Hall Mazda's Exclusive No Strings Guarantee with every New & Used Car Purchased. Instant Financing
After Hours Drop-Off Parts Store
Cable TV Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines
Free Coffee

Jerry&Rose
9/18/2012 12:28:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Virgil Ware
Zack Byrd
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

Outstanding professional gentlemen mentioned above. A solid and superior dealership represented with the best staff I
have experienced in 55 years of working with dealerships from west to east coasts. Few dealers truly have and express the desire, honesty, and real experience to perform sales techniques to cause the client to be informed, financially complete, and totally happy with a sale. These folks are the team to say, yes, they are a perfect "10". Do a visit... You must experience this team and company.

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anastasiab
3/18/2012 4:57:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg LambGreg Lamb
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

I have been a Mazda Owner for over 5 years and I am always pleased with the customer service and quality of service that I receive from the staff at Hall Mazda. I recently traded in my Mazda 6 for a Mazda CX9 with te help of Virgil Ware and Zack Byrd. Awesome Awesome Awesome Service!! One of my friends also purchased her car through Virgil Ware at Hall Mazda and his service was impeccable!! Thank yu Virgil and Staff at Hall Mazda for all you do!!

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Response From: Hall Mazda
Added: 5/2/2012 3:27:25 PM

Good afternoon Anastasiab. In response to your review, I want to take the time to thank you for praising our dealership. Hall Mazda works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Anastasiab and have a great day!

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cwt3
3/17/2012 1:55:47 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Robert Pena and Steve Schwartz
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Hall Mazda:

Our car buying experience at Hall Mazda was a pleasant surprise. In fact, we've not been treated better in any dealership, ever! It was through the USAA Car Buying Service that we connected with Hall Mazda. And, now, looking back, it is so obvious why Hall Mazda is designated a USAA Certified Dealer. Robert Pena and Steve Schwartz were great - truly a pleasure to work with. All our questions and concerns were cheerfully and professionally addressed. And,though we didn't get the price down to our low (unrealistically low) target, we left content. We highly recommend Hall Mazda and Robert Pena and Steve Schwartz in particular. Good job gentlemen!

The Tilletts
Beaufort, NC

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Response From: Hall Mazda
Added: 6/8/2012 3:37:03 PM

Hello cwt3 , Hall Mazda would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Robert, Steve and the team! Thank you again for your review.

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skendle28
3/13/2012 12:39:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Robert Pena
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

I purchased a used vehicle from Hall Mazda and I was extremely impressed with the service and vehicle. They understood what I wanted and found the perfect car for me in the price range I was looking for. Robert Pena and Zack Byrd worked together to get me in and out of the dealership without a lot of stress and pressure. I would absolutely recommend them as well as Hall Mazda to any of my friends, family and co-workers. Excellent Service!!!!!

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Response From: Hall Mazda
Added: 6/8/2012 3:39:47 PM

Skendle 28, thank you for your encouraging review of Hall Mazda We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, Hall Mazda.

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jdonahoe
3/12/2012 11:38:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Virgil Ware
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Hall Mazda:

Virgil was the salesman we met and from the beginning he made my wife and I feel comfortable. We spent a lot of time there and test drove 3 cars. We know everything we need to know because of him and he answered numerous questions. The sales manager was also helpful ,Zack Byrd. We are going to return and negotiate for a CX 9. I am actually looking forward to the experience.

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front80
2/24/2012 3:11:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
3
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    3.2

My Review Of Hall Mazda:

I purchased a Mazda from this dealership altho with hindsight I should have never signed for my car. I was told one price on the car and then was told another story of the price the date I went in to buy. I had originally gone to this dealership to inquire about a car. That day I was told my trade in value for my car would only be valid for seven days. Almost two weeks later my mother had gone to the dealership to try and haggle the price down for me since I live in another city yet wanted to buy my vehicle at Hall. The trade in was never mentioned when the sales manager Zac agreed to sell the car for $19,000. Two days later when I had agreed to come in to purchase the vehicle I was told the amount was $20,000 for the car. I mentioned it was supposed to be $19,000 then was told by Robert that my trade in brought it down to $19,000. I signed for the car even tho I was confused about the pricing since I hadn't been present with my mother when the $19,000 price was offered to her with a hand shake by Zac and with no mention of my trade in. I ended up contacting the gm of Hall two days later. He said he would call me back after consulting with Zac and Robert. He never called me back. Robert and Zac called my mother to discuss the pricing altho neither one contacted me. I was the one who purchased the car not my mother. I've decided to not have anything to do with this dealership now. This was my first time buying a car and I can say I definitely learned a lot from this experience and will never get taken again.

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shaunchadwell
2/18/2012 10:27:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Melrick Bogier
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

Courteous and professional staff. They provided a stress free environment with no pressure and made sure I was completely comfortable with my purchase. The staff made sure all my questions and concerns were answered and even provided a full tank of gas once my purchase was complete.

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Madzapb03
12/30/2011 4:28:54 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

I received professional, experieinced, and courteous service from Madza auto service dept. I brought a 2010 Madza3 from the Madza dealership, Va. Bch, Va in April. Last week the display panel had a slight malfunction. I called the service dept., in which, I received prompt courteous response to bring my car in for service. When I took my car in to be serviced the reception was courteous, thier mannerism was professional, service was performed in a timely manner and completed with a smile. I am a satisfied customer.

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tknight
12/11/2011 12:30:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
DeShawn Showell; James E Copeland III
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

Mr. Showell Sold me the car and he was very courteous, knowledgeable of the car's capabilities. He was very friendly and personable. Mr. Copeland was very friendly and knowledgeable of the financing issues. I also dealt with Zack who was honest and worked hard at getting me done. These people and their personalities is why I give Mazda VB the highest rating possible.

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mcphersonms
11/15/2011 6:45:39 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg Lamb and Robert Pena
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Hall Mazda:

I have visited the Dealership several times after the purchase for routine maintenance. They are simply above all other dealers and maintenance shops. I would highly recommend your dealership to everyone. Mr Pena is simply your MVP!! Sometimes I think he owns the dealership with the attitude he has towards the customers. An absolute key to your successful business. I thank you for having him with your company and hope he stays there forever. Thank you for taking care of the military as well!!

Michael

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