My Review Of Hall Nissan Western Branch:
I am not a fan. I perused the Hall website for several days before coming across a few vehicles at different sites. I came across a 2005 Infiniti G35 for 14000 that I wanted to test drive. I went to the Hall Nissan on Western Branch. If you are familiar with the area then you know Hall Chevrolet and I think Hall Hyundai are also on Western Branch across the street. I let the young man know that I was unsure if the Infiniti was at that dealership or at one of the ones across the street. He told me that he would take a look, but ended up asking a LOT of questions about me and what I was looking for prior to. Then he asked for my keys to appraise my car since I was trading it in. This was all BEFORE I ever saw the Infiniti. It all made me a little uneasy, but I was interested in the appraised value of my car so I allowed him to get that done. Once he spent a good half hour getting all kinds of information from me THEN he went across the street to see about the Infiniti and returned empty handed. He told me the car was being painted. Interesting because there were already plenty of pictures of the car on the website. The uneasiness returned. Then he wanted MORE information so that he could offer me "First Right of Refusal" on the vehicle. Still focused on that Infiniti, I relented - against my better judgement. But what was more is that they still hadn't returned my keys. This was an hour into the appointment. An appraisal can't take that long, can it? So, I gave him the information - which led to a credit check - of course! I felt that it was beneficial to me so I allowed him to do so. I continued to ask him about the appraisal of my car and he would offer an arbitrary "Oh, he's still working on it," or "He's going to put it all on a paper once we figure out the car." To speed this story up, once my credit was run, I was no longer a customer but a credit score. He assured me no bank would give me a loan for a car as old as the Infiniti and it would be best to put me in a newer car. He said he could offer me an Altima that "fits your needs" and brought out this gorgeous red 2012 20th Anniversary Altima with all the bells and whistles. The entire time I am still looking for this appraisal (we are past hour two, and on our way to hour 3 at this point) and am still offered the same arbitrary statements. I test drive the Altima and it is revealed to me that it is 25000. I previously told the young man that I could only afford $300 a month for a car payment. There was NO WAY they were going to fit that Altima into that price range. And I was right. He brought out the "paper" with my appraisal on it - still no keys. First, they were NOT going to offer me that beautiful Altima I just test drove. No. They were going to offer me a 2011 Altima that was previously used as a rental car. A car I hadn't even seen yet. It was 19000. The payments on this car - upwards of $450 a month. Now, I'm angry. Because now I've spent 3 hours of my time here, and I have gotten nowhere. So of course, after I reject the offer he sends his manager over. Antoine. Now, Antoine is where the story really begins. Because he comes over and talks to me as if I am delusional because I want a mid-size vehicle with my credit and I want the payments to be $300. "It's not gonna happen," he says. Then he wants me to look at a Versa or a Sentra so that I can "build my credit". He assures me NO BANK is going to finance a car that is a 2005 or a 2006 for me because my interest will be so high, and if they did the length of the loan would be short. I hear him. I really do. But, for one thing, I do not appreciate Antoine's familiar tone with me. I am not your friend or even your ally at this point. You think talking to me like this, after I've been through every hoop there is with the other guy, is going to make me buy a car from you? Is it because I'm a woman? Or maybe it's because I'm black. Or maybe I was just hit with the stupid stick before I walked in, eh, Antoine? In either case, I walked out of there without even thinking twice about ever returning to this dealership. What's more? Antoine had about 10 or 11 cars on his lot in my price range that were mid-size vehicles - they just weren't Nissans. I had even mentioned to Junior that I was in love with the 2011 Hyundai Sonata- that they had on the website at Hall Elizabeth City! Did he try to sell me that car? The car I actually liked? No. Of course not. Lastly, and this is directly to you Antoine, You were wrong. I was able to walk into Hampton Chevy Mazda the NEXT DAY and walk out with a 2007 Saturn Aura, fully equipped with everything I wanted. THAT'S how ready I was to buy. You missed that sale. I hope this experience teaches you a few things about your customers. Especially young, black, educated, determined women.
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