Hall Nissan Western Branch

Hall Nissan Western Branch
3417 Western Branch Blvd
Chesapeake, Virginia 23321
(877) 475-0728

Manufacturer: Nissan

Most Reviewed Employees
Rick Joyner Rick Joyner
Sales
Amanda Lawrence Amanda Lawrence
Internet Sales
Eric Richards Eric Richards
Sales Manager
Jesse Hanson Jesse Hanson
Finance Manager
Danny Rodriguez Danny Rodriguez
New Car Manager
Mike Pierce Mike Pierce
Sales
Sabir Cartledge Sabir Cartledge
Sales
Tom Mcnally Tom Mcnally
Finance Manager
Wayne Geller Wayne Geller
Sales
James Copeland James Copeland
Sales
Need a New Car?

Dealership Amenities
Extended Service Hours- Open until 7pm Monday – Friday.
Hall Nissan Chesapeake's Exclusive No Strings Guarantee with every New & Used Car Purchased.
Sales Open 7 days a week.
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
111 Reviews
Hall Nissan Western Branch

Overall Score: 5 Star Rating4.7



About Hall Nissan Western Branch
Certified: Hall Nissan Western Branch
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Hall Nissan Western Branch has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Hall Nissan Western Branch
At Hall Automotive, we make the car buying experience easy and enjoyable. We appreciate our customers and welcome their questions and comments. As the premier auto group in the Virginia Beach and Norfolk area, our primary goal is customer satisfaction. We have the unique opportunity to provide transparency to our customers and provide them with a great experience.

Hall Automotive invites you to stop by any of our dealerships to view our vast selection of both new and used cars and learn about Hall Automotive’s No Strings Guarantee. Our guarantee, which applies to all new and used vehicles purchased from Hall, provides you with...

- Lifetime Virginia state inspection
- Student discount up to $750
- Seven day exchange program
- Oil cmore
hange certificates
- $500 extra trade-in allowance for any vehicle purchased from Hall less


Chiquita.Cross
3/12/2012 8:57:40 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Lamar, Antoine

My Review of Hall Nissan Western Branch:
I am not a fan. I perused the Hall website for several days before coming across a few vehicles at different sites. I came across a 2005 Infiniti G35 for 14000 that I wanted to test drive. I went to the Hall Nissan on Western Branch. If you are familiar with the area then you know Hall Chevrolet and I think Hall Hyundai are also on Western Branch across the street. I let the young man know that I was unsure if the Infiniti was at that dealership or at one of the ones across the street. He told me that he would take a look, but ended up asking a LOT of questions about me and what I was looking for prior to. Then he asked for my keys to appraise my car since I was trading it in. This was all BEFORE I ever saw the Infiniti. It all made me a little uneasy, but I was interested in the appraised value of my car so I allowed him to get that done. Once he spent a good half hour getting all kinds of information from me THEN he went across the street to see about the Infiniti and returned empty handed. He told me the car was being painted. Interesting because there were already plenty of pictures of the car on the website. The uneasiness returned. Then he wanted MORE information so that he could offer me "First Right of Refusal" on the vehicle. Still focused on that Infiniti, I relented - against my better judgement. But what was more is that they still hadn't returned my keys. This was an hour into the appointment. An appraisal can't take that long, can it? So, I gave him the information - which led to a credit check - of course! I felt that it was beneficial to me so I allowed him to do so. I continued to ask him about the appraisal of my car and he would offer an arbitrary "Oh, he's still working on it," or "He's going to put it all on a paper once we figure out the car." To speed this story up, once my credit was run, I was no longer a customer but a credit score. He assured me no bank would give me a loan for a car as old as the Infiniti and it would be best to put me in a newer car. He said he could offer me an Altima that "fits your needs" and brought out this gorgeous red 2012 20th Anniversary Altima with all the bells and whistles. The entire time I am still looking for this appraisal (we are past hour two, and on our way to hour 3 at this point) and am still offered the same arbitrary statements. I test drive the Altima and it is revealed to me that it is 25000. I previously told the young man that I could only afford $300 a month for a car payment. There was NO WAY they were going to fit that Altima into that price range. And I was right. He brought out the "paper" with my appraisal on it - still no keys. First, they were NOT going to offer me that beautiful Altima I just test drove. No. They were going to offer me a 2011 Altima that was previously used as a rental car. A car I hadn't even seen yet. It was 19000. The payments on this car - upwards of $450 a month. Now, I'm angry. Because now I've spent 3 hours of my time here, and I have gotten nowhere. So of course, after I reject the offer he sends his manager over. Antoine. Now, Antoine is where the story really begins. Because he comes over and talks to me as if I am delusional because I want a mid-size vehicle with my credit and I want the payments to be $300. "It's not gonna happen," he says. Then he wants me to look at a Versa or a Sentra so that I can "build my credit". He assures me NO BANK is going to finance a car that is a 2005 or a 2006 for me because my interest will be so high, and if they did the length of the loan would be short. I hear him. I really do. But, for one thing, I do not appreciate Antoine's familiar tone with me. I am not your friend or even your ally at this point. You think talking to me like this, after I've been through every hoop there is with the other guy, is going to make me buy a car from you? Is it because I'm a woman? Or maybe it's because I'm black. Or maybe I was just hit with the stupid stick before I walked in, eh, Antoine? In either case, I walked out of there without even thinking twice about ever returning to this dealership. What's more? Antoine had about 10 or 11 cars on his lot in my price range that were mid-size vehicles - they just weren't Nissans. I had even mentioned to Junior that I was in love with the 2011 Hyundai Sonata- that they had on the website at Hall Elizabeth City! Did he try to sell me that car? The car I actually liked? No. Of course not. Lastly, and this is directly to you Antoine, You were wrong. I was able to walk into Hampton Chevy Mazda the NEXT DAY and walk out with a 2007 Saturn Aura, fully equipped with everything I wanted. THAT'S how ready I was to buy. You missed that sale. I hope this experience teaches you a few things about your customers. Especially young, black, educated, determined women.

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R&C M
1/30/2012 7:37:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Antonie and Lamar

My Review of Hall Nissan Western Branch:
Best car buying experience EVER! Sales staff was patient, knowledgeable, and willing to go the extra mile to make a deal. Hall isn't anything like previous car dealerships I've visited. No pressure, no sales gimmicks. They stated the price, explained "the numbers" and didn't play the "what do I have to do to earn your business today" mind game that I was expecting. Instead, they worked to win our trust and our business. If you're in the market for a great SUV, I recommend the Nissan Pathfinder Silver Edition and meeting Lamar and Antonie at Hall Nissan Western Branch before you make a deal anywhere else!

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Response from: Hall Nissan Western Branch
Added: 5/2/2012 4:17:16 PM
Hello R&C M, Hall Nissan Western Branch would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with the team! Thank you again for your review.

flewisjr
11/17/2011 7:27:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Taryn Dominick

My Review of Hall Nissan Western Branch:
We visited Hall Nissan of Western Branch to purchase another vehicle from them. This visit was even better than the 1st. Taryn was a sweetheart. Answered all our questions, and provided numerous demo rides in every model we were interested in. Purchased a 2012 Altima 3.5SR that same evening, for a great price, and truly felt happy with the entire process from start to finish. And this all occurred on a sunday. Hall Nissan of Western Branch will always have our business.

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prouch
10/26/2011 11:47:24 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Pierce

My Review of Hall Nissan Western Branch:
Mike Pierce was very professional in his demeanor and approach to understanding our transportation requirements and assisting in our search. We had researched new Maximas on line and identified 4 cars to investigate at the dealership. Upon arrival (7pm), we discovered that only one of the cars remained. We asked to look at that vehicle (demo) and it was shown and we test drove to our satisfaction. At this point, we were provided with a price that was contrary to that advertised on the web site. In addition, the rebate discussed on the advertisement were now being included in the car pricing. After discussions with Mr. Price and his manager, we negotiated the rebate back into the pricing and arrived at a final deal. We had already secured financing through our credit union but were assured by the sales team that the dealer financing could provide us with a better rate. We were also assured that this process would not be lengthy. We waited 1-1/2 to 2 hours to discuss the deal with the dealer financing and finally completed the contract at 11pm. Initially we were offered a rate 'higher' than our credit union rate but that was corrected and we ended up with a half percentage point improvement on the rate. Questionable as to whether this improvement justified the two hour wait and inconvenience for our family.

However, overall that experience was 'unfortunately' what one would expect at a dealership. A series of discussions with the salesman, multiple trips by the salesman to discuss our posture with the sales manager, a final attempt by the sales manager to insert some costs that were not included in the internet advertisement, and final agreement based upon our decision not to move from the advertised price. Mr. Price was professional throughout the process working with our anxiety and the pacing of his associates to put forth the best deal for all parties involved to include providing the dealership with the financing contract in spite of our pre-approvals. I will certainly recommend acquaintances that prefer the dealership car buying experience to Mr. Price for their next car buying option.

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rodolfogarcia0216
8/30/2011 12:55:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Kirby, Christina Paulino

My Review of Hall Nissan Western Branch:
they did everything they could so i can be happy with their service. they made sure i didnt feel like i was pressured into buying the car. they made sure service was quick and easy. i would definitely buy from them again.

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unique9
7/20/2011 10:27:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Joyner

My Review of Hall Nissan Western Branch:
I highly recommend this dealership to my family and friends. I have been a loyal customer since 1995 and I wouldn't go anywhere else to by my cars. I love Nissan cars they are tough and reliable. I can't even beat the maintainence cost. When you schedule your regular services and keep your oil changed, you have a good running car.

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nanandmo
7/20/2011 6:56:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Kirby and Christine Paulino

My Review of Hall Nissan Western Branch:
The last new car we bought was from Hall Pontiac, a 1990 Bonneville (which we still have). We were treated well then and, although dealing with another generation of sales personell, we had a very satisfying purchase experience at Hall Nissan Western Branch.

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newcar9
7/15/2011 9:20:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Pierce

My Review of Hall Nissan Western Branch:
Everyone was very friendly and went out of their way to answer all questions and concerns. They also assured me to call anytime I needed anything and they would be more than glad to help. I have called several times for assistance and was never made to feel as if my inquiry or concern was not welcomed or appreciated. Great service. I would glady recommend the dealership to others.

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rouge14
7/14/2011 9:23:12 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: STEVE JOHNSON

My Review of Hall Nissan Western Branch:
The Salesperson, Mr. Johnson really did a great job. He discussed the vehicle features and payment well. Also the internet price matches the price they presented to me, and it fits my budget. Also the customer service desk are friendly.

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chocolate36
7/4/2011 1:24:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Luz Ivey

My Review of Hall Nissan Western Branch:
The dealership paid close attention to details and my preferences and really personalize the deal for me! I was really happy with my pinstipe!...... Even the smallest detail Counts!

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