Hall Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Hall Volkswagen:
Had one repair done and they failed to do it correctly, took my car back a second time and they still failed to reapair it( part not fully installed correctly),also want to charge me for a recall repair. No ethics at all in the service dept.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hall Volkswagen:
I purchased my car there 2 years ago, but didn't realize this rating site existed until now! Overall, the service I got from them was horrible. I felt very forced into making my decision, and they even made me feel like my trade in wasn't worth a dime (although it was). I just feel that they had bad customer service and did not care at all about my best interest. Not only that, but everyone I encountered had a bad attitude and acted like they were doing me a favor. I regret making my purchase there and advise others not to!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hall Volkswagen:
Had a repair on my Volkswagen with an extended warranty by Volkswagen. The mechanic lost all of my paper work that was in the car that had to do with my car. I questioned the service manager about this and he told me I never had the paperwork. How could I have gotten the work done without my paperwork? He insisted that I lost it, and kept telling me that rudely. I will never go there again, and I steer all of my friends in the milwaukee area away from that dealership. Good luck if you go there.



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Reason for Visit: Service

I recommend this dealer: No

My Review of Hall Volkswagen:
Avoid this dealership at all costs. I had my VW Jetta in for some work on a power steering system leak. My car was in the shop for over a week. When I got my car back, it seemed to work fine. Shortly after the service I moved across the country to Arizona. Within a month of moving, a major leak developed in the power steering system which destroyed both the pump and the gear. The dealership who inspected the work in Arizona noticed that the line into the gear was cross-threaded and then sealed with lock-tite. The lock-tite failed causing the leak which led to the destruction of my car's power steering system. Hall VW would not stand behind their work and Volkswagen customer service left me on my own with over $3000 in repair bills. If you're in the market for a VW, I strongly suggest looking elsewhere. VW customer service is a joke.

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