Hallmark Hyundai
Hendersonville, TN
308 Reviews of Hallmark Hyundai
If I could rank less than 1, I completely would! This service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even accep service department is worse than worse. I have purchased a 19 Santa Fe directly from this dealer and have had exactly one service that was even acceptable in 3 years. They are CONSTANTLY updating the phone lines, and when they are working, they can't answer them. The latest stunt was having an oil change scheduled a week ago and mistakenly doing a "drop off" meaning after 5 hours and 3 phone calls, it's the "2nd in line to be done". NEVER buy from them, and more importantly never use the service department! More
I get that when businesses are booming the customer suffers and business must be booming because it takes six weeks just to get an appointment for any kind of service to your Hyundai. All I needed wa suffers and business must be booming because it takes six weeks just to get an appointment for any kind of service to your Hyundai. All I needed was for then to reprogram my FOB key so when I arrived for my much anticipated appointment, my first surprise was that to reprogram the FOB key wouldbe $128.90. The second surprise was that it would take two and a half hours?? This is either the most inefficient Hyundai dealer on the planet or................? I cancelled the service and would NEVER go back to this business for any reason. They were not even nice about it! More
Billie Rodatz was a joy to work with. Palisades sell super quick and he was persistent and was able to find us the perfect car for our family. We were able to do almost everything online and when it cam super quick and he was persistent and was able to find us the perfect car for our family. We were able to do almost everything online and when it came time to sign the paperwork and pickup the car he brought everything to us. Having young children and sitting in a dealership for hours is always less than ideal so this was stellar customer service. I have never had such a great experience buying a vehicle. Thank you Billie and Hallmark Hyundai for being so kind and accommodating. More
Mercelo did an amazing job helping me find the right vehicle. I told him what I wanted and my budget and he showed me my options and made sure to advocate for my cars trade-in value. Thank you for all y vehicle. I told him what I wanted and my budget and he showed me my options and made sure to advocate for my cars trade-in value. Thank you for all your help!! More
Our experience at Hallmark Hyundai was great. Everyone was very helpful and we never felt pressured at all. Our sales person (Marcelo) was awesome and made the buying experience a pleasure. Thank you to e was very helpful and we never felt pressured at all. Our sales person (Marcelo) was awesome and made the buying experience a pleasure. Thank you to everyone involved in our purchase!!!! More
We bought two cars from Marcelo. It was quick and easy. Marcelo is very nice to work with. It took about 4 hours to test drive and purchase for two different people, which is much quicker than usual. The d Marcelo is very nice to work with. It took about 4 hours to test drive and purchase for two different people, which is much quicker than usual. The dealership even stayed open later than usual to get all of our paper work done so we could take the cars home that night. More
After much research we knew we wanted a Santa Fe. We quickly came to terms we were comfortable with & drove it home! Thanks for staying late. quickly came to terms we were comfortable with & drove it home! Thanks for staying late. More
A joyful experience From before buying the car to actually getting the car, I had a great experience. They know how to make you feel welcome. I always saw the place when From before buying the car to actually getting the car, I had a great experience. They know how to make you feel welcome. I always saw the place when passing-by, but I never knew it had such nice people working there. I would go buy another car there if I could. More
Let me start by saying this is not my first experience with Hallmark. My first was in 2013 when we purchased an Elantra. I am back because these guys were great back then! And I don't just mean the sales with Hallmark. My first was in 2013 when we purchased an Elantra. I am back because these guys were great back then! And I don't just mean the sales dept. No one touched our Elantra but these parts and service folks! We are now a proud TWO Hyundai family. We kept the Elantra and added a Kona! Everyone do ourself a favor and when in the market, go see these Great Folks at Hallmark! I will probably purchase here Forever!! More
I was shocked by how chill and painless the process was. John listened to what we were looking for, and offered fantastic advice that helped us narrow down our selection. Including test drive and paperwork, John listened to what we were looking for, and offered fantastic advice that helped us narrow down our selection. Including test drive and paperwork, we were out the door with a new car in three hours. Highly recommend this place, will go back to this dealership again. More