I am updating my previously favorable review. I bought my BRAND new 2011 Nissan Altima on April 16 and my initial experience felt good. It immediately went dowhill. Within the first 30days of leaving HAMILTON NISSAN dealership in HAGERSTOWN, MD I was in the service department two times. The first for a bluetooth taht didn't work--easily fixed by pushing in a battery back--but cost me about 1/2 day riding back and forth and sitting in dealership! Seems like something simple they should know to check for huh? The second issue is a huge nightmare that has not been resolved to my satisfaction. I took my car through a car wash..soap and water began leaking onto my feet. It was coming from behind the glove compartment. I called the dealership on Saturday...by Monday at 1pm..no return call...so I called back.. I did take the car in..because the dealership found evidence of the leak...but could not get it to do the same leak in a COMPLETELY DIFFERENT carwash...their solution is to tell me, and I quote, "TAKE IT TO A DIFFERENT CARWASH FROM NOW ON!" This is a direct quote from the service writer, shop foreman, and from DEREK HAMILTON--dealership owner himself. He further told me that if I wanted to keep bringing my car in, he would be "happy to rip my car apart!" I asked him if he would please take it to the same carwash I drove through...which is the same carwash on every corner in my town, and he refused!" He told me that he was, "Sorry I didn't get it!" "Sorry I couldn't accept it!" "But he did all he was going to do for me!" The shop foreman, service writer, and salesperson all admitted when I asked them if someone basically told them their car was not sealed water-tight and that they needed to ride around and find a low-pressure carwash or use a garden hose to wash their car if that would be an acceptable solution for them? They all said that it would not... It seems like the only person this sounds acceptable to is DEREK HAMILTON DEALERSHIP OWNER...who is likely not driving around with wet feet. At this point, my first car payment is not even due. I have escalated my complaint to the Nissan Executive Office in TN, and am also researching what remedy I may have under the MD lemon laws. Under no circumstance would I recommend purchasing a car from HAMILTON NISSAN in Hagerstown, MD. It is very sad as is this the second vehicle I purchased there. My last experience with them years ago was great and my heart was set on an Altima. I am sooo disappointed. Now they have my purchase money...nobody cares about finding the source of the issue and ensuring it is completely resolved. I have found other similar complaints to mine on the internet with other Nissan models! If you are set on an Altima..go to Chambersburg and buy it.
I Recommend This Dealer:
Chris Mathis, DerekHamilton, Kevin shop foreman, Teresa Service Writer
Did you find this review helpful?