Hamilton VW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hamilton VW:
This dealership sold me a car with some minor damage (small dent on the drivers side) that I didnt notice when I bought the car. They represented it as mint condition and said it was a managers car and they took great care of it. Within the next week I noticed the damage and asked them about it when I went to get my plates. I was surprised and offended that they told me they couldnt help me and that it was hard for them to believe that it wasnt me that caused the damage. Not only was it not my fault, but the dent was something that had been obviously previously fixed and popped out. I thought maybe since I am a young woman they just werent taking me seriously but when my father went to talk to them they were even more nasty saying that within the last week i must have gotten into an accident, gotten it fixed, and had the repair fall apart. Although it was obviously their fault they refused to accomodate me in any way and offered $100 towards a job that would cost hundreds. You would think that after I payed over 20,000 on a car they would fix their mistakes, but apparently the management is so dishonest that they wont even do that. Save yourself the headache and buy your car somewhere else

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hamilton VW:
First I gotta comment on the review below from dieseldriver. he didn't get service becuase he's Asian? I've been to the dealer and there's quite a bit of diversity there. I think the comment is unwarranted from my experience.

I just purchased a 2007 GTI thru there and have had a good experience. Price was very fair and so far follow up has been excellent. Recommened.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Hamilton VW:
I have purchased a '01 Jetta from this dealer and had some of the worst experiences when I go there for service. Being that I'm Asian, I get the typical rural caucasian floor mat treatment where they do not even say HI, or greet you when you enter their business. Also, I had my '02 Eurovan MV serviced part of 4 year bumper to bumper warranty, and they kept saying it was fixed and for the third time, problem persisted. Parts department is no better where I believe they sell parts above the MSRP, total ripoff.

As suggested by the salesman, I had Hamilton VW install aftermarket sunroof, DVD player, and host of other goodies. When I took it back to them because I was not happy with the quality and the driver's seat wasn't right, they told me to go to the place where I had it installed. Total nightmare, I told them I do not know because they took it to someone to install it. Avoid this dealer at all cost, they are rude, incompentent, and dishonest, not to mention racist!

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