Hansel Prestige Imports

Reason for Visit: Service

I recommend this dealer: No

My Review of Hansel Prestige Imports :
I brought my 2003 BMW M3 in for a recall open on the car that I just bought from a private seller. These guys first tried to convince me that it was not covered even though another dealership said it was open. I'm in Petaluma so either San Rafael or Santa Rosa, first appointment was North.

So after they realize I know the car and what the job entails; software error, such that the DME programming, as originally installed, may cause the onboard diagnostic to erroreously evaluate the emissions performance of the catalytic converter, causing the "Service Engine Soon" lamp to illuminate prematurely.

Well guess what I have a SES light on my car for the problem this fixes. I need to smog the car and with a faulty SES light I can't. Of course they offer to charge me to fix the problem, but can't fix under warranty because I have a after market stereo installed and that messes with the computer. Okay, since the previous owner had one in for years and never had a problem. Also these guys don't follow protocols and when I said that there was supposed to be a sticker installed when the vehicle had the recall done as well as markings on the frame they said that not all BMW service stations do that. Don't believe that because that's how BMW verifies if the job was done or not. It is marked in multiple locations if done.

I'm going to go to San Rafael and wait this time for their appointment, reviews are more favorable. Don't go to Santa Rosa BMW for any reason. Waste of time and money. Thankfully I avoided there scam and hope others do too.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Hansel Prestige Imports :
The first time I went to Prestige Imports it was for 2 possible Warranty Issues. I was told that they would have to service the car in their shop in order for them to review the defect. Big bucks later, I received my car back with scrapes in the paint of the hood and no resolution to 1 of the warranty issues. I had called the Service Manager 3 times to explain the situation and my frustration; I have not heard back about this yet.
The next time I took my car for service, I had specifically asked that only the mechanics work on my car and not to have it cleaned as I assumed that the paint damage had been done by the detail department. This request was ignored and once again, I tried to contact the Service Manager with no luck.
They say “third time’s a charm”, so I once again took my car to Prestige Imports to review an apparent paint defect. Over 1 month later I have not had a reply back regardless of the emails sent since.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Hansel Prestige Imports :
This was the best auto buying experience I have ever had. Kortney and Daivd didn't pressure me at all and made the experience a lot of fun. I could have saved a few hundred dollars buying from Sonnen but I ended up with a great service package and working with these two was well worth it!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Hansel Prestige Imports :
Bought a new 645ci.
Have had multiple electronic problems that have not been able to be fixed. Dealership is very arrogant and non-responsive! Original sales person, Russ Walker, has not responded to any of the problems with the car.
Have owned car fo 7 months of which they have had in the service for almost one month. They returned car dirty with black feet prints on carpet and all over door panel and lower portion of interior of car. Trunk of car was disheveled. Given the price point of this car, I will be seeking legal recourse...

Share on Facebook

Was this review helpful to you? Yes | No