My Review Of Hansel Subaru:
I brought my 2003 BMW M3 in for a recall open on the car that I just bought from a private seller. These guys first tried to convince me that it was not covered even though another dealership said it was open. I'm in Petaluma so either San Rafael or Santa Rosa, first appointment was North.
So after they realize I know the car and what the job entails; software error, such that the DME programming, as originally installed, may cause the onboard diagnostic to erroreously evaluate the emissions performance of the catalytic converter, causing the "Service Engine Soon" lamp to illuminate prematurely.
Well guess what I have a SES light on my car for the problem this fixes. I need to smog the car and with a faulty SES light I can't. Of course they offer to charge me to fix the problem, but can't fix under warranty because I have a after market stereo installed and that messes with the computer. Okay, since the previous owner had one in for years and never had a problem. Also these guys don't follow protocols and when I said that there was supposed to be a sticker installed when the vehicle had the recall done as well as markings on the frame they said that not all BMW service stations do that. Don't believe that because that's how BMW verifies if the job was done or not. It is marked in multiple locations if done.
I'm going to go to San Rafael and wait this time for their appointment, reviews are more favorable. Don't go to Santa Rosa BMW for any reason. Waste of time and money. Thankfully I avoided there scam and hope others do too.
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