My husband and I went to Hansel BMW and were interested in buying a Subaru that we had seen on their website. Lewis was very kind and showed us several used Subaru Foresters and we test drove two. We bought a 2013 Subaru Forester. The entire process took 7 hours. We have a 1 year old and a 4 year old that waited patiently from 12:00 noon to 7:00 at night to buy this car, far too long. We traded in a truck so we had no transportation to leave and get our kids food or anything. We were told that they lost the spare key and manual for the Subaru and that a new one would be ordered promptly. It has been two weeks. We have had to make several calls to ensure that it wasn't forgotten. We were told it would take 3 days, then 5 ,then 10 days and after showing up to speak with Atilla several times we got the key today. The key is with out the clicker to unlock the doors and they are saying they have no obligation to buy us the clicker. We were told the car's manual is going to take 5 more days to arrive. We have a new car with out a manual so we are guessing at what all the buttons do. Atilla has rolled his eyes at my presence. Today when I tried to speak with him he picked up a phone suddenly and tried to look busy so he wouldn't have to talk to me. He said that he didn't remember me speaking to him in person yesterday about the key and manual. It is surprising that he could forget an angry customer so easily. They have not apologized for the missing key or manual and are treating my husband and I like we are being extremely difficult for asking for what are items that belong with a CPO vehicle. We will never give them our business again.
I Recommend This Dealer:
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