Hansel Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Hansel Toyota:
"Bait-and-Switch-R-Us" Although everyone I spoke with was very friendly, this was the most run-around Internet purchase I've ever experienced. The Internet person said they had 2 cars with the model and package I wanted, told me the colors, everything. We agreed on a price, and they said we were pre-approved for financing. When I came to sign papers, it was like a brand new day. I was passed to someone new. The cars were not on the lot. The colors were not available. And it turns out the price the Internet person quoted me was the one if I DIDN'T do financing. Then they went through a series of "We can't do X but we can do Y". Eventually we agreed on an alternative vehicle, with specific color, package, etc. And, of course, a new price. I left my deposit and was told to come back the next day in the afternoon as he was going to spend the morning seeing if he could get the car to the lot that day. (The "if" sounded like it was about the timing of when the car could get there.) When I called about noon, "Well, we can't find a car with that package." What?!?!?! When I'd left we had agreed on a very specific car. I went in anyway. Within an hour then they said they found one that was far away. Not a problem to me. I'm not in a rush. Then low and behold, "It's actually being taken for a test drive as we speak." Then a half hour later, "Oh, it's been purchased, but we can get you this other one" (higher package, different color...you know the drill). In all, I would say we went through 5 alternative offerings. Finally, after a total of 7 hours spent on this project, I walked. It was too disgusting. I've bought cars on the Internet before in Oregon and it was simple and easy, no haggling. This was ridiculous and not at all the Internet experience one expects. I wish I had read this review website first, before going in. I agree, these folks are the same strum and drang. Very nice people. But not what they appear. Don't go unless you're willing to play the bait-and-switch routine.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hansel Toyota:
This dealer, as all "stealerships", will do the very best to rip you off. Even when you come in prepared and agree on the price you are willing to pay for the vehicle and any extras such as extended warranties, they will act like they forgot the deal you just made and go back to talking about the higher price you just didn't accept!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hansel Toyota:
We purchased a used "certified" Sienna in November 2006. We were pressured into buying the extended warranty. 3K miles into this car, the ignition tumbler goes out, and we are forced to pay $400.00 to get this fixed, not covered under warranty, no effort by Hansel to make this right. A few other things go wrong, and we feel we were sold a bad car. We went to Hansel, willing to buy a new sienna, and explained that we felt that they sold us a bad car, wanted a fair trade in-----they offered us about 40% what we paid for this. In addition, this was a certified toyota, but we found out that this was a car bought at auction from Florida, and that is was a commercial vehicle. Also, the belts needed to be replaced after 6K miles, I don't know what they certified, they suck!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hansel Toyota:
I brought in my Toyota truck for regular service and while waiting for it to be completed I reached a decision to trade it in and purchase a new car. They examined the truck, we negotiated, I paid them the agreed amount, and I drove home my new car. The next day I get a call from the service manager accusing me of skipping out on the $75 bill for service to the truck that they bought from me. I explained that I had traded in the truck and bought a new car from them, but the service manager continued to accuse me of skipping out on a bill and said that their department had nothing to do with sales. I told him I disagreed and asked to speak to the dealership manager. The dealership manager proceeds to get on the phone and lecture me that he runs a business and businesses don't "give away" services. I told him I had just written them a check for many thousands of dollars and I found it staggering that they were treating me this way over $75. Not to mention the fact that they would have done the service on the truck anyway before they sold it to someone else. After another 15 minutes of quarreling and treating a customer like trash, the dealership manager finally gave a big sigh and said that he would "let it pass" this time. Like he was doing me a big favor! These people have no concept of what customer service is and behave like jerks - all the way to the top of the dealership. Save yourself some grief and go anywhere but here.

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