Happy Hyundai

Purchased 2 vehicles from this dealership last year brand new 1 for me and the wife. First I purchased the tire extended warranty that covered nothing. So far I’ve shelled out almost $600 for 2 tires since l new 1 for me and the wife. First I purchased the tire extended warranty that covered nothing. So far I’ve shelled out almost $600 for 2 tires since last year. Then the dealership tried to charge me for a faulty radio/infotainment system in the car as I updated according to the the manufactures guide I did my truck but the wife’s car wouldn’t take the update so til it to the dealership ace was told I would have to pay for the update to see if it’s the system which made no sense to me and if it wasn’t the system if be refunded. So I tips them to install and run the system test then I’ll pay if it’s not the system in which it was the system and they looked silly and it took them a total of 6 1/2 hours and they never came and gave an update or anything but just came to me and said oh you need a new radio we’ve got to order it and we’ll call even it gets in which was almost a month oh on top of that I had to call to see if it was in. Ava after all that waiting not even a discount on the work i was getting done on both cars. Then today my car is supposed to get free complimentary maintenance for 3 years which are just oil changes and tire rotations. But today they told me I didn’t have enough miles for the free oil change. Hyundai recommends oil changes every 7500 miles but the sticker they put in the window last oil change didn’t say that and I asked why because they the dealership recommend oil change every 3450 mile’s I asked why and was told because it’s Illinois which makes no sense I drive my truck to and from work only the truck was bought February 2022 brand new and all i have is 19000 miles on the car so I don’t drive the car hard it out a lot of miles on it. To make a long story short I ended up paying almost $100 for an oil change the was supposed to be complimentary. Was told too talk to the salesman about the maintenance plan I purchased and I said I didn’t purchase a plan I bought the truck brand new and it comes with 3 years complimentary maintenance and they just looked crazy. Buyers and owners please beware take caution when going to this dealership. Don’t trust them. More

They service department doesn't address customers concerns! They find ways for customers to pay out of pocket for what should be covered under warranty!! concerns! They find ways for customers to pay out of pocket for what should be covered under warranty!! More

My car has been in the shop there fir 7days 2022 Sante Fe..they were waiting for parts.the parts came for the transmission 2days ago .when I call for an update I get pushed around. My advisor quit so I c Fe..they were waiting for parts.the parts came for the transmission 2days ago .when I call for an update I get pushed around. My advisor quit so I can't get a straight answer..I am so Damm done with these people. More

I would give this dealership a 0 star if I could. Do not believe anything they say about the terms and conditions regarding your contract! They’ll straight up lie to you and demean you when you try t Do not believe anything they say about the terms and conditions regarding your contract! They’ll straight up lie to you and demean you when you try to call it out. Dalia and her team should be ashamed of themselves. I leased the car ~45 days ago and did leave a perfect survey (of which I told them I regret!). That night I filled out the survey I requested a buy out quote online from Hyundai finance (not happy Hyundai) that encompassed the depreciated cost + all of the lease payments. This is different from what I explicitly asked both the sales manager and finance manager, even looking right at the terms in the contract while signing in the presence of my husband. I was told it would be the remaining capitalized cost and not the entire lease payments + depreciation when buying out the vehicle. The difference in this case is about $5,000! Never did I inquire to happy Hyundai about taxes (which is what they continue to go on about) because that wasn’t the issue! What happened was more deflection from the sales manager going on about taxes and how there could never be a tax credit only for leases (which is not true at all). But as you can see, they can’t be surprised when I did try to reach out to the dealer to correct things in attempt to not need to write this exact review. All I wanted was the ability to buy my car for the price the dealer can buy it at (aka about what I was promised in terms of pricing), but alas… I contacted Hyundai consumer affairs and was told (after a month of being strung along - which is why I’m writing this 45 days later not 15!) that the management of the dealer was “shocked” that such an issue would be escalated that high and that it should be dealt with at the dealer. Unfortunately, the dealer is just still going on with misinformation and lies and has no interest in making things right. So Hyundai won’t help customers who are cheated by their dealers, and their dealers are frauds. No wonder they can’t sell these cars!! Very sadly, I love my car but it’s making me sick just to look at. It will be sold ASAP. What a giant waste of money and what a waste of a customer from Happy Hyundai and Hyundai. If they use fraudulent business practices on me they’ll do the same to you! Stay away!!! Happy Hyundai… more like sad fraudulent scam artist Hyundai. More

Worst dealership to get the service done; Period! !! No matter how well in advance you call; they never have an opening for 6-7 weeks. !! No matter how well in advance you call; they never have an opening for 6-7 weeks. More

I was planning on purchasing a new Hyundai palisade and was told they charge a $4500 dealer markup. I will be passing on this dealership for all future Hyundai needs. was told they charge a $4500 dealer markup. I will be passing on this dealership for all future Hyundai needs. More

Don’t fall for anything from this corrupt dealership. I was told multiple times they are selling at MSRP with no hidden fees, required add ons or markups. They assured me they do not have any of the abov I was told multiple times they are selling at MSRP with no hidden fees, required add ons or markups. They assured me they do not have any of the above. After driving an hour and wasting 2 hours of my time with the sales person. They come back with 3 required add ons to purchase the vehicle. I showed them the text from the sales person Micaiah who lied. They didn’t care at all that they had hidden add ons that I was told they didn’t. More