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Haron Jaguar Land Rover

3.9

11 Lifetime Reviews

2222 Ventura Ave, Fresno, California 93721 Directions
Sales: (888) 801-1428

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11 Reviews of Haron Jaguar Land Rover

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August 14, 2017

"Buyer"

- dp

My experience with this dealer is horrible. I just bought a range rover 2014 from them last than a month while I type this review. The sale man is Chris Plunkett. The saleman doesn't know what he is doing in, and keep lie to me. First lie: when I do the credit check he gurrantee that the finance team in only check internal which is Chase finance land rover only but then they send to multiple banks. I know because I have flag my credit and send notice to me once the bank wants to check credit. He then claim that he doesn't know anything that finance team response.But Why he guarantee and promise in the first place? Second lie: About the warranty ,service paper work, and key fobs. Since the car by the time I bought still didn't go through the service yet for safety inspection require by law. So they need to do that before give the car to customer( why do they inspect first before send to customer?) Chris told me that the car should be ready about Tue or Wed next week( note I bought the car on Sat)and told me no worry about the car since we offer 1k miles or a month whichever come first and also I will have 2 key fobs and service paperwork for me to review. The funny thing is start here, Monday I started calling him to check for the status the of the car to make sure everything is on track.He told me that the car still in service and not ready should be ok on Friday.I asked him why now change to Friday instead of Wed like promise. He told me that he said a few day not Tue or Wed. Big lier here. I can't stand then I tell him why you change the words you said. Then he keep silent. At that time, I know I have deal with lier. But at least I know the car is in service and someone is working on this.I called him back on Fri and then he said the car still not ready!!!!! I was pissed off at this time and asked him to find out what is the rootcause, he plays game then said he check the status everymorning but don't know what is the delay. Why he doesn't know the status if he checks every morning? Such a lier. Finally the car is ready pick up, I noticed there is no front lisence plate which was promised put it in on paperwork( illigal in california if no front license plate).He is trying to claim again to the service , no one is actually working by the time I come pick up the car around 4:30pm( I live 2hrs away from the dealer) Why they don't put before I come? Even though it's very small stuff but how's horrible service is. Once they sale you a car, they don't care anymore. Continue I ask him about extra key fob and service paper work( I want to see what the car has been done) he told me that he wil send to my house. Honestly, I was very disappointed and not trust him anymore but I feel tired and have to go home. I don't want to deal with him anymore.A week later still nothing come, I called him and he said he still try to find it???? how hard is pull the service paper work and key fob? I guess he is trying to delay for somethig I really do not understand. Unfortunately the car has some noice from the rear when I relases the gas pendal. Please note I only drive 300 miles including 130 miles from dealer to my house. I called him to ask for bringing the car. He said ok, so today I brought the car in from my house( 2hrs away) he told me I have to pay for them to inspect the car $140 and also pay for parts if the car has issue since the warranty only cover powertrain? What is that???? No paper indicate that only for powertrain? Why don't tell me upfront so I don't need to take off work and go there for 2hrs. I can pay for $140 but I rather spent that amount with different dealer than with them. I regret to buy the car from Haron dealer and will never come back. Please stay away from saleman name Chris Plunkett and Haron dealer.

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No
Employees Worked With
Chris Plunkett
August 05, 2017

"Enjoyable experience"

- We named her Genevieve

Purchasing a car is never synonymous with enjoyable, unless going to Haron Jaguar Land Rover. What a great group of personable, knowledgeable staff. They have done everything possible to ensure this purchase was a great experience.

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Yes
Employees Worked With
Richard and Gordon
July 31, 2017

"Great service new Range Rover"

- Rangerover100

All the staff were professional and personable. They were excellent to work with in finding the right vehicle for our needs. We purchased a new Range Rover. All aspects of the purchase went smoothly. Would highly recoomend.

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Yes
Employees Worked With
Rian , Ryan, Finance
July 28, 2017

"Great Service!"

- Kristibeck

Just leased a new Discovery and it was a fantastic experience! Ryan, Stacy and Randy are awesome to work with!! I would recommend them to anyone!

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Recommend Dealer
Yes
Employees Worked With
Ryan Salisch and Randy Haron
July 26, 2017

"Impressed!"

- autobotdon

Took my Range Rover in for service. Ray explained everything to me and gave me an approximate time the vehicle would be ready. He called me when it was ready (as promised). When I went to pick it up and he brought to vehicle to me I was astounded as it was washed (as expected for luxury dealerships) but best of all the tires were even dressed.....that's first class!

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Recommend Dealer
Yes
Employees Worked With
Ray
July 18, 2017

"Top-notch!"

- kathleen thomason

We always get the best customer service from Haron Jaguar Land Rover. Over the last 25 years we have purchased several cars and every time we are beyond impressed with the care and attentiveness of the sales team and service department. Wonderful experience every time!

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Yes
Employees Worked With
Ryan
October 12, 2016

"Worst customer service and bad service!"

- Patches_32

I have tKen my car several times to this dealership and there is a issue every time. They charge you for things you cannot verify were wrong with the car beforehand. These guys are crooks, stay away. I would rather drive 300 miles south in Orange County to use a reliable rover dealership next time instead of Fresno. Worst place I have ever been, I'm reporting to BBB.

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Recommend Dealer
No
Employees Worked With
Service dept.
May 28, 2015

"Impressive service!"

- stefanie1ck

Excellent customer service! I called on a question with my Jaguar after hours and had the issue resolved immediately. Thank you so much Randy Haron. You are the bomb!

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Yes
Employees Worked With
Randy Haron
September 01, 2014

"Returning Non Local Buyer"

- DME1967

I don't live in Fresno, however all of my vehicles (Jaguar's, Land Rover's and others) are purchased through Haron Motor Sales. As an executive in the banking industry, I understand customer service and the team (Sales, Service and Management) at Haron Motor Sales exceeds even my lofty expectations. I just recently purchased my 3rd vehicle in the past 5 years from Haron and will continue to do so regardless of where I live.

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Yes
Employees Worked With
Al, Rob, Stacy and Ryan
January 12, 2014

"Haron Motors in Fresno, CA and Robert Rayburn (Sales..."

- lansdowner

Haron Motors in Fresno, CA and Robert Rayburn (Sales Consultant) are a 5 star high class dealership. My family has purchased over 5 cars and will be buying again in the future. Highly recommend Haron Motors and Robert Rayburn (Sales Consultant).

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Recommend Dealer
Yes
Employees Worked With
Robert Rayburn
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