Harper Porsche Audi Jaguar - Service Center

9735 Kingston Pike, Knoxville, TN 37922

21 Lifetime Reviews for this Service CenterWrite a Review

  • Customer Service:

  • Quality of Work:

  • Friendliness:

  • Overall Experience:

  • Pricing:

Is this your Service Center?
Learn about our Certified Service Center Program and claim this page
See Sales Reviews For This Dealership
"Outstanding customer service, clearly Charles and Derek..."

bnsaliba
7/4/2013 10:43:16 AM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Derek TingleDerek Tingle
Charles VesserCharles Vesser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

Outstanding customer service, clearly Charles and Derek are committed to excellence, they're personable and professional. They do a great job developing a good comprehension of the issue and provide timely service.

Thank you very much!

Nick Saliba

Was this review helpful to you?    1

Twitter
"A month ago, when I was traveling from Cincinnati to..."

zaysee
4/21/2013 12:53:44 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Oscar SmithOscar Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

A month ago, when I was traveling from Cincinnati to Atlanta, my Q7 suddenly made a trouble on highway near Knoxville area. It was Saturday evening which almost all dealership was about to close, and I was so desperate. But when I called to Harpers Audi, luckily this guy answered the phone. He waited for us even after working hour. He organized the excellent service for repairing my Q7 and also provided us an alternative car until repair is done. What a great service! His work and service are very professional and reliable. I and my family was so impressed! I definitely buy my next car from him. Thank you, Oscar.

Was this review helpful to you?   

Twitter
"Recently required emergent service. Q7 engine..."

onewood
3/29/2013 10:56:09 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Derek TingleDerek Tingle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harper Porsche Audi Jaguar:

Recently required emergent service. Q7 engine malfunction evening before a trip. Derrick arranged for a tow and then met us half way back to Johnson City to help us with our driving distance. Way above and beyond !! Greatly appreciated,.

Was this review helpful to you?    1

Twitter
"Harper has an outstanding team of coworkers at every..."

hmdrz
9/21/2012 8:32:54 AM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Shannon HarperShannon Harper
Charles VesserCharles Vesser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

Harper has an outstanding team of coworkers at every level of operation. Been a customer (Porsche, Audi and Volkswagen) for over 5 years, never been disappointed by the Harper team.

Was this review helpful to you?    1

Response From: Harper Porsche Audi Jaguar
Added: 12/3/2012 3:00:37 PM

Thank you so much for the kind words! The customer experience is everything to us and I'm so glad you've been a repeat customer for so long. Shannon Harper

Twitter
"Since I purchased my Audi 4 years ago I have always found..."

boblmackenzie@mac.com
9/20/2012 9:59:39 AM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Joey CollinsJoey Collins
Derek TingleDerek Tingle
Charles VesserCharles Vesser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harper Porsche Audi Jaguar:

Since I purchased my Audi 4 years ago I have always found the service at Harper to be impeccable. I am highly likely to purchase Audi motor cars in the future, and the Harper service is the MAJOR INFLUENCER in this regard. I would recommend Harper's most highly to any other individual. Audi are fortunate to have such an excellent dealer.

Although I have had nothing but good experience with every Harper employee I will single out Charles Vesser in particular. In his quiet way he gives one the feeling that your concern is his concern and that he wants nothing more than to satisfy the needs of the situation. He is an excellent representative for Audi.

Charles exhibits the following characteristics:
(a) Always very welcoming (you are #1) regardless of how much activity is going on.
(b) He listens carefully to what you have to say about any issues, and asks appropriate questions to better understand. He is efficient and yet not hasty.
(c) He explains the work that has been done in a quietly authoritative way.
(d) He keeps one fully up to the mark in the event that the service required has some issues or takes longer than originally anticipated.
(e) He combines quiet professionalism with a friendly approach.

Was this review helpful to you?    2

Twitter
"I was on a trip to SC by myself on a Sat. when I had a..."

Jeanne Lane
7/3/2012 9:18:14 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Dicky JonesDicky Jones
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

I was on a trip to SC by myself on a Sat. when I had a flat tire. I knew that I would need a new tire to make it home. After having the spare installed, I called Harper Audi for help in finding a dealership nearby that sold the correct tires for my A3. Dicky Jones immediately responded to my call and began searching near my location in SC for an Audi dealership that had information about my tires. He was
able to locate a tire company with 4 locations that would probably have my specific
tires. He provided me with their locations and phone numbers. He was also able to
let me know which one was nearest to my current location. What a lifesaver! I really
appreciate his kindness and patience during a very stressful time.

Was this review helpful to you?   

Twitter
"Always a great place to have service work done. Everyone..."

JP_TN
5/3/2012 4:34:59 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Chris  ShoreChris Shore
Charles VesserCharles Vesser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harper Porsche Audi Jaguar:

Always a great place to have service work done. Everyone is so friendly and helpful makes you feel like they care. And it is fantastic to have a nice clean car when service is finished.

Jim Purvis

Was this review helpful to you?   

Twitter
"I have purchased 2 Porsches and 3 Acuras from Harpers...."

andyneely
2/9/2012 8:41:01 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Mark  NagleMark Nagle
Chris  ShoreChris Shore
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

I have purchased 2 Porsches and 3 Acuras from Harpers. The service guys at both are beyond compare. They are honest and you can tell that they want to take care your car for a fair price. They beat Lexus and BMW by far. Chris in Porsche sales is a knowledgeable honest sales guy. You get a fair price and they do not tryi to cheat you with complicated leases and stupid fees.

Was this review helpful to you?   

Twitter
"My experience at Harper Porsche has been most excellent...."

msorrin
12/16/2011 6:45:58 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Mark  NagleMark Nagle
Chris  ShoreChris Shore
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

My experience at Harper Porsche has been most excellent. I strongly reccomend them to all. The quality of workmanship has been steller. I had a great experience here and intend to use them in the future.

Was this review helpful to you?   

Twitter
"Excellent service and sales! Have made it a point to..."

SPoling
12/8/2011 12:23:49 PM

Reason For Visit: Service
I Recommend This Service Center: Yes
Employee(s) Dealt With:
Joey CollinsJoey Collins
Bill KennyBill Kenny
Charles VesserCharles Vesser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harper Porsche Audi Jaguar:

Excellent service and sales! Have made it a point to only deal with Harper over the last 6 years...buying 3 new cars and having them serviced exclusively at Harper!!

Was this review helpful to you?   

Twitter

Reviews 11-20 >>

Harper Porsche Audi Jaguar - Service Center