Harper's VW

Reason for Visit: Service

I recommend this dealer: No

My Review of Harper's VW:
This is the worst experience I have ever had in dealing with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my warranty stating that they do not offer this warranty and since they don't offer it, they do not honor it. I will never take my car to them. I will drive the 2.5 hours up to Lexington,KY to Don Jacobs to service my car. Next year when my wife buys a new car, my wife and I will go up to Don Jacobs to spend our money. Harper has lost my business and in my opinion made a serious mistake.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Harper's VW:
Our car has been in for lock problems 8 times. The first 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem they have determined on the eighth attempt that the locks are not designed to work all the time because we have CRANK WINDOWS!!! They worked perfectly every time for 14 months but I was told it was because of something I was doing differently. They now only work part of the time because they were designed that way!? I said if they would get me the technical literature stating that the locks were intended to work like they said, I would accept it. They haven't. They also dented the running board with their floor lift and said they didn't do it. When I asked them to AT LEAST LOOK AT IT, THEY REFUSED AND BANNED ME FROM THE DEALERSHIP! They said they didn't want our business and would no longer provide us with a loaner for warranty work. (They promise a loaner if a car has been purchased there and we have bought two new cars there.) Two body shops have confirmed that the dent could only have been made by a floor lift and no one else has had it on a lift. I have already found out about one other person that was also "banned" from the dealership because of warranty work problems. Don't do business with Harper's VW, Porsche, Audi, Acura, Jaguar, etc. They sell expensive cars and treat their customers like dirt after the sale. (They also tried to sneak in a $129.00 charge on our last car for "services and processing.)

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