I recently purchased a used vehicle from Harr in Worcester. My experience there was absolutely terrible. I originally looked at my vehicle when it was first traded and had not yet been cleared by service to be driven or cleaned (the previous owner had a dog). I was told by the salesman that he would call me when it was ready to be taken for a test drive. When i was called days later I was under the impression that the vehicle was ready. When I arrived at the dealership for my test drive the car was still filthy and had not gone through a full inspection leaving my husband and I confused by having to wait to drive it. Upon signing paperwork I was told to sign a form stating the car was cleaned when it was not. When I protested the salesman became irate with not agreeing to do so. There were issues with my financing where the numbers were not correct and I was overcharged for my purchase of the vehicle. They double charged registration fees and did not include the deposit I was required to make to hold the vehicle. I was sold the car before the title arrived leaving me to drive around with a purchase and sale and no official registration for two weeks. When I was asked to sign a third P&S I refused and was put into a rental until everything was completed. This entire process took over three weeks and was completely miserable. I was at Harr at least eight or nine times in this process and was given grief the entire way by nearly every salesman we encountered. When my husband finally got a GM to agree to extend my service contract through Harr and to get free floor mats to make good on our negative experience. the GM left the dealership before we got anything in writing. After four weeks of waiting for a return call from the GM I called him and spoke with his replacement who agreed to return my call. Surprise, the previous GM never put anything into the computer regarding our agreement and I continue to wait for Harr to do anything to ameliorate the situation. I recently got my first oil change and I was not at all entered into the computer for having a service agreement. The sales department appears to be completely disorganized and unreliable and it appears that no matter what level of management you deal with they are not going to treat you like a valuable customer.
I Recommend This Dealer:
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