Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: Charles, Nuno, Allen and Michael
My Review of Harr Chrysler Jeep Dodge:
My ordeal began during the summer of 2008. We took our vehicle in to be checked over prior to leaving on an extended family vacation out of state. Harr serviced our vehicle, made recommendations for additional services and repaired a coolant leak under the extended factory warranty. A few days later while out of state our coolant continued to leak slowly so we called the dealership and were told to keep adding coolant and bring the vehicle in to them when we returned from our trip.
Upon return Harr diagnosed our vehicle and told us it needed cylinder head gaskets which would cost 1000.00 or so. The warranty was now expired so we would have to pay for the repairs.
During the following six to eight weeks Allen could not explain why we needed both head gaskets only that they were leaking internally. He offered to present our case to the Chrysler rep for warranty coverage but the day the rep came to visit their dealership Allen and Nuno were out of the dealership at a training event so we were "out of luck". Harr could not determine the cause of the leaks and when I insisted that they repair the vehicle at their expense because they missed it the first time and we were now beyond warranty mileage Nuno paused and insisted he needed more "diagnosis" before spending his dealers resources. He added a leak detection agent and requested we drive the vehicle and bring it in upon signs of leakage, burning coolant odor or coolant loss. We made several trips over to them only to be told that they found nothing every time.
After monitoring the engine for leaks, consulting three mechanics and seeking legal advice we took vehicle to another dealer for repairs. The radiator, water pump and oil pan gasket was replaced. We saved the parts and notified Harr of their mistakes and requested reimbursement for the expense. The head gaskets are fine to this day.
Charles contacted us and offered a 50% split of the repair bill in trade for service at their dealership. In other words they would trade labor in their shop equal to half the cost of the repairs. Mr. Lahti made the impression that he was doing us a favor and cautioned that if we persued the matter further (Gen. Mgr./Owner/Court) the offer would be rescinded. After failing to convince me to take this offer he suggested we sleep on it for the weekend and get in touch in a few days.
Charles contacted us a week later and offered to cover most of our expenses with service at his dealership. The only guy there who was pleasant and professional was Charlie even though we disagreed with his resolution.
A) His initial offer to split expenses for service in his shop was insulting especially when you consider his offer was one of "goodwill" and insisting he was helping us out/doing us a favor.
B) His second offer to cover most of our expense was better but he still wanted us to trade for service in his shop.
Why would we bring our vehicle back to them after what they did to us? They, by their own admission made several mistakes and even fired the two guys that we were dealing with according to Charles, yet they refuse to do the right thing and make us whole by reimbursing us. Why wouldn't they just reimburse us dollar for dollar and then work to earn our trust and business?
Basically they misdiagnosed our vehicle while under warranty, told us to bring the vehicle back to them when we returned from vacation knowing we would be out of warranty upon return, tried to sell us expensive repairs that were not needed and lied and made false promises to us on several occasions. When we called their bluf they back pedaled insisting they needed more diagnosis. They acknowledged that Nuno and Allen gave us wrong advice, failed to solve our problem and were subsequently fired because of what Charles described as a lack of professionalism and good judgement unrelated to our issue.
I WOULD NOT RECOMMEND THIS DEALER FOR ANY PURCHASES OR REPAIRS FOR ANY VEHICLE MAKES THEY REPRESENT.
The general manager Michael is a weasel! I appealed to him after receiving the service managers offer to trade service work in exchange for my expense to repair our vehicle properly. The general manager was aggresive, arrogant and extremely uncooperative during his first call agreeing only to contact Chrysler and get back to me in a couple of days.
Then Dealerrater kicked in because 2 hours later after receiving the dealerrater rating the GM Michael called and offered a full refund and sheepishly asked that I edit my review. WOW, thank you dealerrater! It's to bad HARR employs such underhanded individuals that I had to use dealerrater as leverage to get them to do the right thing. As promised I have edited my review but DO NOT RECOMMEND THESE PEOPLE FOR ANYTHING!
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