My wife and I knew exactly what we wanted and exactly what we would say “yes” to. We were also short on time. So, I called in advance and explained exactly what we wanted (to buy out my wife’s Prius, gave them the buyout price from the leasing company) and exactly what we had for a trade in, including the trade in’s mileage. I asked them “can they get me at least near $12,000 financed?” Without hesitation, was told “yeah, we should be able to get near there.” Showed up in person, the best they could do would have had us financing almost $16,000. I was also told they don’t negotiate. Everyone, including family members and staff, get the same purchase price and trade-in value (which is solely based on auction-value) on their cars. Wasted an hour and half of our time on a day when we were already pressed for time, hence the reason I called in advance.
4 days later, I was contacted by Steve. Gave him my cell number so we could text. EVERYTHING he told me was somewhere between misleading or blatant lies. I gave him the purchase price, trade-in value, fees, APR, and amount of free maintenance which was offered by a competitor. He told me point blank they WILL beat that offer. I asked for numbers in advance given my first experience with the dealership. At that time he then asked what we were trying to purchase and what I had for a trade in. So, he told me they WILL beat an offer and he didn’t even know what we were buying or what we had for a trade-in. I told him we wanted to buy out my wife’s lease and the trade-in vehicle. He, again, said they WILL beat the offer. I, again, asked for numbers. He said we needed to be there in person for a good deal. Told him I wasn’t going there without the offer in advance. Was told “an hour of my time should be worth over $1,000.” I asked him to confirm that he was, in fact, going to save me at least $1,000 and where that savings was coming from (APR, purchase price, trade-in, etc). Silence. The next day he texted me and said the reason he couldn’t give me numbers is because they manager who first looked at my trade-in wasn’t in the office, and didn’t leave pictures. So, when he said for a second time that they WILL beat the other offer and when he said he could save me over $1,000, he still didn’t have all the information or even have numbers in front of him as he had no idea what they could on our trade-in. I’m glad I pushed him for the numbers so that I didn’t waste my time....again. Stay away!
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