Rude! Rude! Rude! I would never recommend this dealership to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I expected more from such a 'prestigious' dealership and will never return here again! They are incapable of reading a credit report properly, and relaying information in a timely manner. They also deduct from the value of your trade for a 'Cleaning' fee. Last time I checked that was a dealership requirement. Never ever again!

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My wife and I went into Toyota trying to look at different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren't all sold. You had 11 in stock that we could have looked at. After talking to multiple people at the dealership they referred us over to loan express. Boy was that a huge mistake. I waited 3 weeks to get a monthly payment and they would not give me a payment. The payments they gave me were $100-$130 a week for a cheap car. Folks do not fall for a payment of that. Loan express does not operate in a professional manner nor can they get people approved for loans like they say they can. If you have credit as I do of 620 go to your credit union and get a loan from them and stay away from Loan express and any Harr dealerships.
DONT BUY FROM HARR!!!!!

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Brian and Jim are outstanding. My dad has trusted his Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment before purchase. Now I am on Toyota #2 (also used), and they continue to be excellent sources of guidance and advice. I wish I lived closer so I could bring my car to them for regular oil changes, but I will certainly make the trek out to Worcester for the bigger jobs.

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Dominic is a rock star! Super nice, knowledgeable, and helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to family and friends if ever they find themselves in the market for a new Toyota or a pre-owned vehicle on Harr's lot. If more car sales representatives were like Dominic, they wouldn't have the bad reputation they often get!

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Long story short, we agreed to buy a new Tundra and get $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the truck onto the lot. When we went to finalize the deal on Thursday, we were told we "misunderstood" things and could get EITHER $2000 off OR 0% financing. After 20 minutes of restating the details, Janiece admitted she made a mistake but the manager wouldn't honor our agreement with her. Our trust with Harr was broken so my husband talked alone for a minute. Jose then came back and told us to think it over and call him by Monday and if we decided not to buy the truck, he would refund our credit card. We called him Friday night to tell him we decided not to buy the truck but had to leave a voicemail. We called again Saturday but Jose told us he couldn't process a refund on Saturday and that he'd call us Tuesday. We called again Tuesday afternoon since he hadn't, and we were told Tuesday is his day off. We've called several times today and he never answers his phone and never calls us back. We were just transferred 4 times in one phone call to 4 people, none of whom would help us. And like in another review, one guy just said they couldn't process refunds over the phone, to which my husband responded, "But you can TAKE a deposit over the phone?!" Jose said he would process it over the phone, but he's avoiding us and we're getting the runaround. This truck was going to be the 3rd car my family has purchased at Harr, but we will NEVER go there again - at least not once we get our money back. Harr has changed and is horrible now. We ended up buying a truck at Falmouth Toyota! They are incredible there!!!!

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Hi,

I and my wife have bought new Toyota Corolla in HARR Toyota dealership in Worcester about 2 month ago. We had no any credit history (just come to US) and I was really need the car to get to my job as soon as possible. Price was ok, but financing - 21%.
So we wanted to minimize financing. But our manager Joze Cruse included "Car Care" option and did not ask us do we want it, and did not inform us that he did it, and did not say us what is it. It costs $500 then you buy new car. On the next day then we found unknown point in our contract, we come back and find out what is it. We decided that we do not need it and come back again on the next day to drop this option and get $500 back. But Jose said that he can not just give this money he only able to put it to our account in Toyota Financing and decrease our dept. Two month was gone, but the money did not come. He almost never get his phone and never call me back after voice mail. We have come to Toyota HARR several times during last months and each time Jose promised that the money will be soon (during the week, for example) - and just did not get his promises - we still did not get it. More then this we pay fee for this (not much for 2 month - about $15 - $20) and we pay for oil to get there (maybe the same - $20 in total) But the time that I have spend for this costs more. I like the car that I bought there, but this situation (than I can not get my money during 2 month) makes me unhappy.

Sincere, Sergey.

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Kara was extremely knowledgable and friendly. She helped us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience.

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I have been to 6 dealers in the past week. Harr was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since my husband was in Worcester at the time. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed more work than I wanted to deal with.

Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen.

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Was recommended harr by my partners pairents who several years ago had a good experience. To my horror this was not the case.

Was treated like absolute garbage by the dealership. They seem to base how you will be treated by your intended dollar amount purchase. Unless your buying a new car your not important.

I was relatively new to the country and had not yet established a credit file. Asked to see a car which would suit out needs and would be fiancable. The dealership wasted our time and theirs by showing us a brand new car.

After raising this issue we where proceeded to be shown a variety of cars which did not meet our needs.
During the whole process our questions where not answered because the sales team where assisting more valuable customers.

We where shown a car that we liked and asked to put a 250$ deposit down to hold it while our credit was run. It took several days to get this returned after we found the car in question was not eligible for financing due to being end of line. We where given a hardtime getting this sum back.

We where then shown a car which we where assured was our only option and aggressively sold it at a horrendous rate. We had to make a massive deposit most of our savings.

We decided after consultation to cancel the purchase and seek a refund.
The dealer took three weeks to refund our deposit. It became impossible to contact the dealer as they refused to take our calls. Finally we drove one hour and a half to their offices to seek our refund after being told they needed us to be present. Upon arrival we where told that this was not the case and they could have done it over the phone. This meant that we where without our money for three weeks for no reason.

Upon asking for the manager they ran away to their office and hid.
In summary unless you have perfect credit and want to purchase something brand new dont expect good treatment.

Lets just say Im now a very happy owner of a honda and that dealership where so helpful and respectful.

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Derek Houde immediatey approached me when we arrived in the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us.
Even though I live in Worcester, I have purchased my last three Camrys at other dealerships in the state because of the negative treatment received from the salesmen at Harr (the last car being a 2002 Camry).
My favorable treatment from Derek continued when I picked the 2011 Camry up yesterday. The car was ready and Derek spent a long time teaching me how to use all the gadgets in the car, from the navigation system to the radio and everything in between. He was patient and thorough. He also introduced me to one of the service managers which was iomportant to me since I will be having the car serviced at Harr.
I am an administrator at Holy Cross College and I am often asked where to buy a car. If this service continues to be excellent, I will not hesitate to refer buyers to Harr. I never would have done this in the past.
Thank you
Ann Zelesky

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