I'm shopping for used car and presently in a rental, so I'm in a rush to get into a car. Saw the vehicle I want and put a deposit online ($500 &$1000 IN CHECK). I set up test drive and asked during test drive if clean carfax and any prior accidents and was told no accidents and clean car fax. I made a decision to buy vehicle (but also had another deposit at another Toyota dealership which I cancelled due to the harr contract). So completed the contract with harr but the sales manager met with me and said the were still waiting for the title. The next day my bank still didn't receive the title. I thought it was odd and my bank thought so too. I figured maybe I should pull a carfax myself. I paid $40 for the report on the vehicle and found that there was an accident and STRUCTURAL DAMAGE in 2012 AND A COMPLAINT OF EXISTING ISSUE WITH STRUCTURAL DAMAGE IN 2014. I contacted Harr to stop contract and told them I found the CARFAX listed structural damage. The person actually asked me for a copy of the CARFAX. I told them they could buy ^%$# REPORT LIKE I just did. I still haven't received my $500 deposit in a debit transaction AND THEY CASHED THE CHECK AFTER I CALLED AND TOLD THEM NOT TO CASH MY CHECK AND I WASN'T BUYING VEHICLE CAUSE OF STRUCTURAL DAMAGE. Now, I'm back at point A looking for a car again and BTW...lost out on the the other vehicle at the other dealership BERNARDI TOYOTA FRAMINGHAM...DON'T GO TO THEM EITHER!!!! Between both of these dealerships...they have $2000 dollars of my ^%$# car money HELD up in LIMBO xxx....I'm contacting the FINANCE Comptroller and I'm lodging a formal complaint to the ATTORNEY GENERAL AND I'M CONTACTING TOYOTA HEADQUARTERS TO LODGE A FORMAL COMPLAINT WITH THEM. I'm a single mom with a limited budget and in a rental to boot!!!!!!!!!!!!!!!!!!!!!!!!! THANKS TO HARR TOYOTA AND BERNARDI TOYOTA FOR HOLDING MY MONEY AND A GREAT SHOUT OUT TO PRIME TOYOTA IN LANCASTER AS THEY WASTED MY TIME TOO. Who has time to test drive every vehicle on the planet?????? These people don't care and take up so much of your TIME and provide no final results!!!!!!!!!!!! I'll give one star to Scott the salesperson. He worked very quickly to try and get a contract during my lunch hour. I hope that he's being honest when he says he wasn't aware of the CARFAX report.
I Recommend This Dealer:
Scott and can't remember his finance manager.
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